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Wise Habits Reminders

Podcast Episode

The Hidden Cause of Procrastination and How to Finally Move Forward with Taylor Jacobson

June 27, 2025 Leave a Comment

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In this episode, Taylor Jacobson discusses the hidden cause of procrastination and how to finally move forward in your life. He explores how transformation rarely feels graceful, how repressed emotions shape our behavior, and what it takes to live a life true to your inner compass. It’s a vulnerable, grounded conversation about fear, reinvention, and creating space for what you actually want to give to the world.

For the first time in over three years, I’ve got a couple open spots in my coaching practice. If you’re a thoughtful business owner, creator, or leader feeling stuck in scattered progress or simmering self-doubt, this might be the right moment. Through my Aligned Progress Method, I help people move toward real momentum with clarity, focus, and trust in themselves. If that speaks to where you are, you can learn more at oneyoufeed.net/align.

Key Takeaways:

  • Importance of experiencing and releasing emotions for personal growth
  • The concept of safety in productivity and its impact on focus
  • Overview of Focusmate as a solution for procrastination and accountability
  • The role of community support in overcoming distractions and enhancing productivity
  • The significance of vulnerability in seeking help and building connections
  • The principles of behavior change, including commitment and accountability
  • The relationship between emotional well-being and productivity
  • The challenges of transformation and the necessity of aligning with one’s true self
  • The exploration of intuition and discernment in navigating emotions and decision-making

Taylor Jacobson is the CEO and Founder of Focusmate (www.focusmate.com), a virtual coworking community with a mission to help everyone do their best work. Thousands of people in 193 countries worldwide sit side-by-side, via video, to keep each other company, cheer each other on, and hold one another accountable. Taylor is a passionate voice on creating soulful work and workplaces and has been featured in The New Yorker, CNN, The Guardian, NPR, Fast Company, Bloomberg Businessweek, and more.

Connect with Taylor Jacobson:  Website | Twitter | LinkedIn

If you enjoyed this conversation with Taylor Jacobson, check out these other episodes:

How to Overcome Procrastination with Tim Pychyl

David Kadavy on Getting Started

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Episode Transcript:

Taylor Jacobson 00:00:00  We don’t want to be walking around, you know, getting pissed at every driver on the road. That’s a really unpleasant way to live. So the antidote to that is like learning how to really fully feel and release the depth of those emotions.

Chris Forbes 00:00:20  Welcome to the one you feed. Throughout time, great thinkers have recognized the importance of the thoughts we have. Quotes like garbage in, garbage out or you are what you think ring true. And yet, for many of us, our thoughts don’t strengthen or empower us. We tend toward negativity, self-pity, jealousy, or fear. We see what we don’t have instead of what we do. We think things that hold us back and dampen our spirit. But it’s not just about thinking our actions matter. It takes a conscious, consistent, and creative effort to make a life worth living. This podcast is about how other people keep themselves moving in the right direction. How they feed their good wolf.

Eric Zimmer 00:01:05  What happens when the thing you built no longer feels like it’s yours? For Taylor Jacobson, founder of focus, Mate.

Eric Zimmer 00:01:13  The answer wasn’t to push harder. It was to pause, reflect, and begin again. In this conversation, we talk about why transformation rarely feels graceful, how repressed emotions shape our behavior, and what it takes to live a life true to your inner compass. It’s a vulnerable, grounded conversation about fear, reinvention, and creating space for what you actually want to give to the world. I’m Erik Zimmer and this is the one you feed. Hi, Taylor. Welcome to the show.

Taylor Jacobson 00:01:47  Hey, Eric. Great to be here.

Eric Zimmer 00:01:48  It’s a pleasure to have you on. We’re going to be talking about a variety of things today. We’ll be talking about your company that you’ve built called focus mate. We’re going to be talking about spirituality. We’re going to be talking about focusing routines, all kinds of different stuff. But before we get into all that, let’s start like we always do with the parable. There’s a grandparent who’s talking with their grandchild, and they say, in life, there are two wolves inside of us that are always at battle.

Eric Zimmer 00:02:15  One is a good wolf, which represents things like kindness and bravery and love, and the other is a bad wolf, which represents things like greed and hatred and fear. And the grandchild stops and thinks about it for a second and looks up at its grandparent and says, whoa! Which one wins? And the grandparent says, the one you feed. So I’d like to start off by asking you what that parable means to you in your life and in the work that you do.

Taylor Jacobson 00:02:40  Well, I just got chills in my body listening to you tell that, even though I know it obviously thought about it. What it means to me, you know, is like, good and evil are not these abstractions. They are our experience of ourselves in every moment. And I think evil is just the expression of fear. And we all have fear. You know, it’s a it’s human nature. And then on the other side of fear. You know what is there? There’s different words for it. But you could say that’s.

Taylor Jacobson 00:03:15  Love or kindness or truth. I’m a fan of that is kind of the opposite of. Fear or the opposite of ego. So I think it’s just it is a moment to moment discernment and effort. For each of us to feel the kind of, reflexive or autonomous nature of our fears and the patterns that those have cultivated in us, and to just resist them, one tiny little choice at a time, and to find that what’s on the other side of that is this intrinsic goodness that wants to be expressed.

Eric Zimmer 00:03:53  I love that and I’m going to put a pin in coming back to truth, because I think it’s a big word for you, and I want to make sure we get to it. But let’s start by talking about focus, mate, the company that you’ve built. And I don’t want to spend a ton of time here, but I’d like to know a little bit. First, maybe you could describe for people what you do and then secondly, why you built it.

Taylor Jacobson 00:04:15  Yeah. Thanks for asking. So yeah, just really tangibly, what is focus made? Let’s start with what problem we solve. You know, a lot of us are, let’s say, distracted or have a hard time taking action on the things that we most want to be in action on. Very universal experience. So I started focus mate to help really myself first, but to help other people to be in action on the things that matter to them. And I can talk about how that’s evolved. But yeah, simply put, we create the opportunity for you to meet up with one person, one partner or group of people to keep each other company and hold each other accountable while you take action on whatever it is that you want to be in action on. And so after this, I could set up a focus mate session because I want to write a blog post and I could get matched up with you and you want to edit a podcast episode. And so we share our commitments to what we want to work on, and we might write those down actually, and post them in the chat interface.

Taylor Jacobson 00:05:16  And then we hang out there on video while we work quietly together. And, it’s really an experience of not just accountability but also camaraderie, you know, and I’ll say structure to like it really helps us to have some kind of definitive start point and also end point for things. And so it’s kind of this very light touch in all those ways. And I think people are surprised by how much those things can impact you. But it’s enough to have a very transformational and often life changing impact on just your ability to do the things you want to do.

Eric Zimmer 00:05:48  Yeah, I first heard of your organization through a coaching client of mine, and had used it as a way of. Kind of, like you said, procrastinating on things he could show up. Book a focus mate session and log in and, you know, have somebody there now. The first thing that a lot of people, when they hear that think is like, I’m just going to meet a complete stranger that I don’t know and feel anxious about that talk about why and how people get past that.

Taylor Jacobson 00:06:15  Yeah, so that’s totally the right question. In fact, because so much of the power of focus, mate, is actually in the experience of feeling safe and being with other people. It’s a facet of how our nervous system works, actually, that we can’t really reach optimal sense of embodied safety alone, or if we’re too isolated too often. And so one of the reflexive responses that our nervous system has to being around somebody that is not presenting a danger that feels safe to us, is it actually helps to calm us down, help us feel grounded and to help us focus. And it has an impact on even blood flow to the brain. And, you know, so a direct impact on our ability to focus. So all of that is to say feeling safe is really critical. And so having those thoughts go through your mind, you know, and to be evaluating, am I going to feel safe with this other person? And even the word stranger I think connotes danger. I think that’s kind of what we mean when we say stranger is like, I don’t know if this person is safe.

Taylor Jacobson 00:07:17  And so focus me. We just put a tremendous emphasis on our culture and on creating safety. So the culture of focus is really the opposite of kind of hustle culture or grind culture, which might seem counterintuitive for a quote unquote productivity company. But I believe in my experience, is that when we’re in that headspace, we don’t think as clearly. And the ways we work, even the things we work on, are not as true of expressions of ourselves, and our work isn’t as creative, so on and so forth. So there is a bit of a leap of faith when you try anything new. And I would say almost universally, what people find is it’s like this really magical soft landing of safety and warmth and acceptance, and it’s a declaration of vulnerability to join, focus, mate, to say, you know what? I’d rather admit that I might be better off getting somebody else’s help than continue to struggle, because it’s more important to me to to follow through on this thing, to be who I really want to be, than it is to try to muscle through or or tell myself the story that I can do it on my own.

Taylor Jacobson 00:08:26  And we really strongly reaffirm that in every touchpoint of your experience, so that when you experience other members of the focus make community, it really is a lot of encouragement, a lot of enthusiasm, a lot of like wherever you’re at, wherever your starting point is, is okay, you know, and we’re also working on ways to give you preferences over who you get to work with as well. So, you know, one of the examples is gender based matching. You know, some people just would feel safer working with somebody of their own gender, for example. And if that’s you, that’s fine.

Eric Zimmer 00:08:58  And so when someone logs on, it’s not like you’re spending this time chatting with another person. There’s a little brief introduction and then it’s kind of to work. Right.

Taylor Jacobson 00:09:07  Yes. We say about 60s, you’re saying hi, you’re being friendly, but it’s really, you know, smile and then ask the other person, hey, what are you up to? What are you working on this hour? And then you get to work within 60s.

Taylor Jacobson 00:09:18  And then at the end, it’s similar, you know, a chime goes off and you’re just checking in. How’d it go, Eric? You know. Okay, I got distracted for a minute or so, but I got back to it, and I’m really psyched about my progress, how to go for you. And so it’s it’s very, focused.

Eric Zimmer 00:09:33  What led you to create this product?

Taylor Jacobson 00:09:36  It really came out of my own huge struggles. You know, I’m going to say, with being who I knew I could be or being who I wanted to be. And my whole life I’ve always been interested in, let’s say, personal development. But about ten years ago, I almost got fired from a job and I chose to leave that job instead of getting fired, basically. And it was just very demoralizing. And it was really a result of me not I was working from home and I just couldn’t I couldn’t hack it with that kind of isolation, lack of accountability. I just couldn’t do it.

Taylor Jacobson 00:10:08  And leaving a job like that was very demoralizing and also humiliating for me. And so it just kind of cast me into this dark place. And I got a lot more serious about how do I get unstuck, you know, what do I need in order to bootstrap myself to a better place of being somebody I want to be? And so I just by and by, got more and more passionate about all the things I was learning and sort of realizing I could use all this struggle to help other people. And, and it was years later that I really stumbled on this technique. But when I did, it was just so life changing for me that it clicked really quickly, that there is an opportunity to help other people as well.

Eric Zimmer 00:10:51  Yeah, I mean, right off the top of my head, I see several core behavior change principles embedded right in focus. Me. Right. Like, no, when you’re going to do something, okay, you commit to a session that tells me I’m doing it at this time.

Eric Zimmer 00:11:06  Know what I’m going to work on? You know, knowing what I’m going to do. I talk about it with coaching clients as just basically like, we want to be specific. Like what, when, how, where any bit of ambiguity in those things is terrible for procrastinators, right? They can become roadblocks. And so with focus made immediately, I know when I know where I’m going to be in front of my computer, I know I’ve decided what I’m going to do in that period because I’m going to articulate it to someone else. The other big principle there is that we just tend to it’s just a facet of human nature. We’re often more accountable to others. You know, knowing that somebody is going to be sitting there without a partner if I don’t show up. You know, enables me to try and make it to the session. Although maybe they wouldn’t be without a partner because you’d rematch them. But the point being, I’ve got an accountability there, and I think you guys keep track of accountability also, right? And if you make sessions and you don’t show up, there is some penalty for that over time, right? Maybe penalty is not the word you would use.

Taylor Jacobson 00:12:08  Yeah. I mean, we’re really like a carrot, not a stick kind of culture. Yeah, that’s one way to put it. We’ll basically just say, hey, it looks like something came up. Yeah. That’s okay. We’re not judging it, but we just. If you have another session after that, we’ll kind of freeze your account so that the next person has a partner and sort of say, hey, just kind of wave your hand and say, hey, I’m back. I’m okay. Yeah, re-activate your account. And, you know, and we trust you. And that seems to work better than the stick approach. Yeah.

Eric Zimmer 00:12:38  Got it. That makes sense. So let’s move on from the product and let’s talk about focus. So you know the goal of focus mate. And the problem you were solving was an inability to I would say it would be maybe an inability to get started and then actually focus. You know, you’re sort of solving two things there. But get started.

Eric Zimmer 00:13:02  Focus mates, a clunky name. Talk a little bit to me about how you think about a getting started on a task. You know, for people who procrastinate. Let’s start there and then we’ll move to focus after that.

Taylor Jacobson 00:13:13  How I think about getting started on a task.

Eric Zimmer 00:13:15  Yeah. Like if somebody’s a procrastinator. Obviously focus mate is sort of your best answer for, you know, how to work through that. But do you have any other suggestions or ideas?

Taylor Jacobson 00:13:25  Yeah. Well, just taking a step back. Like I think that procrastination is an expression of feeling unsafe. And I’ll explain that a little bit more. But like we are so perpetually stressed out and and from a nervous system standpoint, in fight or flight, you know, when we’re distracting ourselves, it’s kind of this expression of that constant low level agitation or anxiety or whatever you want to call it, but stress. And we might think of fight or flight as like, oh, I stepped into traffic and I like got a huge rush of adrenaline.

Taylor Jacobson 00:14:05  But actually a more common experience of fight flight is much more subtle. It’s just stress, basically. Or it’s rumination or, you know, like waking up early with thoughts about work or something, whatever it is. And when our body is in that state, we can’t focus because our body is is basically preparing to either fight or run. It’s optimizing for one of those functions. So there’s a lot of agitation. There’s a lot of energy to act, but it’s not focus. It’s not calm. Right. So we’re really bad at slowing down and being like, okay, what do I really want to do with my time? And then doing that thing because the blood flow is not even in your brain, you know? It’s just it’s just moving you and it’s kind of grabbing for things. It can help to really numb that unwanted feeling. But what we really need is to slow down and feel grounded. And from that embodied, safe place, what naturally is going to arise is, is a more authentic desire than Netflix or snacking or whatever myriad things we do from from a procrastinating place.

Taylor Jacobson 00:15:12  So that’s sort of indirectly speaks to what I’m talking about. But yeah, with getting started, I do think that addressing that experience in our bodies can be really important. So when why is a morning routine such a popular thing? It’s because when we say morning routine, we’re not doing things that stressed us out. We’re basically morning routine is doing things that ground us, and even things like just brushing our teeth or drinking a glass of water. It’s having a slowed down experience of ourselves that that actually signals to our body. I’m safe. And so from that place we’re able more easily to get started. And something like focus, mate. You might still feel a little bit of that agitated energy when you show up, but the commitment, as you said, like the accountability to show up, you’ve got to schedule a time that might be enough to get you over the hump as well. Right. And then once your butts in the chair, you’re already slowing down. Now there’s a person there. They’re helping you feel grounded to reflecting on what you want to do.

Taylor Jacobson 00:16:14  So it’s sort of easing you into a into a safer space. But it doesn’t have to be focused, mate. You know, it’s it’s really how do we ground ourselves? How do we slow down, how do we set the intention. And so it’s starting to feel slower and safer in our bodies. And then how do we just get ourselves over the starting line to start that thing as well?

Eric Zimmer 00:16:31  And so you’ve got a line that I heard recently. It was design a life that demands what you want to give. Say a little bit more about that.

Taylor Jacobson 00:16:39  Yeah. You know, that’s something we say internally on our team at focus, mate. And the way that we think about ourselves as a company and our mission is it’s actually not really about focus. It’s about being who you really want to be or being who you truly are. And that starts with our team. You know, we think about serving ourselves on our team before we think about serving our customers. And like how we interact with each other on our team is is kind of the energy that we’re putting out to our community.

Taylor Jacobson 00:17:11  And so we have this mantra internally of that’s what we’re helping each other do, is to design a life that demands what you want to give. That’s kind of one way of thinking about this. And so we don’t have a lot of hard and fast rules about how we work at focus at the starting point, you know, even in interviewing somebody. This really let’s let’s really learn about you and what works for you, and we’ll share about us as well and see if there’s some real alignment there, and see if this is a good environment to support you in designing the life that you want to live, and are the things that we need. The roles, the skills that we need in our team are those things that you really want to give, and it could be tactical stuff to, you know, the times of day that you want to be working. Do you want to be on a lot of calls or is that really not good for your energy? And you like to, you know, just kind of be asynchronous in whatever.

Taylor Jacobson 00:18:04  So that’s where it comes from, you know? And actually I’ll just share briefly like I’m in a very active like reinvention of my own role at the company. And it’s really been enabled by the strength of that conviction and commitment by the entire team, where I was very scared, honestly, to relinquish some of the responsibilities that I had. But I could also feel that I just no longer had the energy to keep like muscling through some of the things that I had been doing since we started the company and the team, and especially our head of operations, who has really taken a lot of this stuff off my plate, was just really adamant, like, we got you, we got this, let’s reinvent this. Let’s design a life that demands what you want to give. And we all have faith that when we do that and when I do that, it will serve the company as well.

Eric Zimmer 00:18:54  Yeah. I think what’s interesting about that line is two things. One is my experience is no matter what you design to get a life, you demand, there are still things that you don’t really want to do.

Eric Zimmer 00:19:06  You know, there’s just some measure of that. You know that at least the stage that our organization is right. There’s just things I do that need to be done, and I don’t love doing them. I outsource as much of that as possible. But as you know, you know, early on in a company’s state, you don’t have money to do all that. But I think the other thing that’s really interesting about that is that it changes, you know, we design a life that demands what we want to give and then what we want to give. At least my experience is it can morph over time. And that maybe was your experience with focus mate was early on. You were giving what you wanted to give and then it transformed and you had to, as you say, kind of be willing to try and reinvent. And that word reinvent always sounds lovely, but it’s rarely a lovely process.

Taylor Jacobson 00:19:53  Yeah, that’s such an important observation. Like or transformation. Like, God, I would never wish transformation on my worst enemy.

Taylor Jacobson 00:19:59  It’s like pain, you know? But, yeah, I mean, often the way we come to it is like burnout or something like this where you get in a groove and hopefully it starts out being, you know, you’re doing something that’s authentic, and then you just keep going and you may start feeling some dissonance and you know, the like, the thing starts to rattle a little bit and you maybe you start to get migraines or like chronic pain or like other signals that your body is like, no, this isn’t working for me anymore. For us anymore? Yeah. Unfortunately. Because of. Categorically, I guess we’ll say fear. Like, oh my God, if I stop doing this thing, it’s not going to get done. The company is going to fall apart. You know, for me, it was real. Like, if I tell my colleagues what’s going on for me and that I need rest, everyone’s going to stop working. If I need rest, our culture is suddenly going to become lazy.

Taylor Jacobson 00:20:47  And I’ll come back to that in a second. We have all these stories that keep us from just noticing, like the moment that thing changes, it’s like, whoa, I feel some strong resistance to doing this and like, can I make a shift? But instead we just kind of plow through and then we have burnout or other, you know, or injuries or other things that really force us to a halt and, and kind of force the reinvention on us. But the stories are rarely true, you know. So like in this case, the whole team was like really rallied around. They were like, oh my goodness. Like, you’ve worked so hard and let us take these things off your plate and find out, you know, what’s on the other side of this reinvention for you.

Eric Zimmer 00:22:01  Hey everyone. I haven’t had an open spot in my coaching practice in over three years, but right now I’ve got a couple. But I work best with a certain kind of person. So if you’re a thoughtful business owner, creator, or leader and you’re ready to move from scattered progress and simmering self-doubt to aligned action, strategic clarity and real momentum. This might be the right time through something I call the aligned progress method will turn inner alignment into real world r esults so you can grow your revenue, reclaim your time, and finally, trust yourself as much as others already do. If that speaks to where you are, you can learn more at www.oneyoufeed.net/align

Eric Zimmer 00:22:44 You’re in the startup world, which means you are trying to please a variety of people, right? I guess that’s not just a startup world, right? A companies in general are trying to please their investors, slash shareholders. They’re trying to please their customer. They’re trying to please their internal team. You know, it sounds like your internal team was 100% behind you sort of saying, all right, I’m going to slow down and get some rest. Did you find any pushback from any of your other constituents or stakeholders around that? Because startup culture is very much grind, hustle, macho like, you know, I can work more hours than you can work. Did you find any or have any issues there.

Eric Zimmer 00:23:22  And you’re welcome to say if your investor situations are ones you don’t want to talk about, I get it. So you’re welcome to say pass.

Taylor Jacobson 00:23:28  No. You know, for me, being able and willing to have one truth for all audiences is it’s really like, I think the ultimate aspiration in some ways, I think for like a human being is to feel that peace that comes with being true in all ways, with all people. There’s nothing to hide. So that’s an aspiration. But, I haven’t experienced any of that pushback or tension. And I think it’s because it’s always been a core aspect of our ethos, and even our mission is really about paradigm shift. Like creating a company in a different way and doing it at scale to really model that. It’s possible that you that hustle and grind isn’t necessary, and to show, To find out. Experiment with what happens when you do things this other way. And you know, I imagine that scares our investors sometimes. Just like it scares me sometimes.

Taylor Jacobson 00:24:30  But it’s just like, what are we here for? What is my life for? It’s not to make a lot of money. And so, yeah, the pursuit, it’s not. I really hope not. For me, it’s like the point is to, you know, find out as much as you can, experience as much as you can of your, your soul, your true nature to really, you know, experience that deeply. And so, yeah, how can our work and how can this company specifically for me, be kind of the vessel to further that experiment? And so it’s very authentic for me to say to an investor, yeah, we want to make this as big as possible. And we really believe we can reach, you know, tens, 100 million people or more. And so this can be a great place to put some money to work. but we’re going to do it our way. You know, and I also think we’re at a moment in time where that’s, you know, the kind of gestalt is, is shifting the collective consciousness.

Taylor Jacobson 00:25:27  You know, we’re all like the great resignation happening now. We’re all feeling that inner pull for something different. And so I think that’s also attractive to our customers and to our community. And, you know, when we have an outage or something like this, you know, we had a seven hour outage a few months back, and we were very vulnerable about it and very apologetic about it. We did everything we could to provide alternate resources to people who needed them, but people were also very understanding. And we’re kind of just like, you know, you got this. It’s okay because we’re so actively creating that narrative, you know, in all facets of what we do.

Eric Zimmer 00:26:08  Let’s go back to focus for a second and let’s go back to you said somewhere, our ability to focus is a function of our nervous system state period. And you hit that a little bit. I’d like to dive in a little bit deeper there. And I’m going to start by saying I sometimes feel like we have hit a point where we need a different way of describing nervous system function than fight flight freeze.

Eric Zimmer 00:26:36  I’ve I’ve heard recently flop, which crack cracks me up. I sometimes feel like those terms point towards. And you said it. It doesn’t have to be extreme, but they point towards an extreme. You know, they point towards a very heightened type of reaction. Whereas I think what’s happening with a lot of us is what’s happening nervous system wise is mild but chronic, I guess. First, your thoughts on that?

Taylor Jacobson 00:27:04  Oh yeah. That’s pretty interesting to unpack a little bit. Actually, I’m thinking about it as you say it. Like I do think there’s absolutely a need for a lexicon that resonates with people that, like, feels relevant to my life, right? Because what I would love to see happen is for what we’re talking about here, and what we’ll talk about more in a second. To become common knowledge, you know, for parents and teachers and just everyone, workers like to understand how your body works, how your nervous system works, and what’s really happening. And this extends far beyond focus.

Taylor Jacobson 00:27:40  I mean, the implications for relationships are profound. So yeah. Fight, flight. It’s like, yeah, no, I’m not like, I’m not about to have a fistfight with my colleague. And so you might just reject this as somehow irrelevant. On the other hand, I believe that part of why we are so stressed is that we repress the extent of the experience that we’re having as one of fight or flee. And so we’re trying to here’s a fun example. If you’re experiencing fight flight. Meditation might help you because you’re slowing down your breath. You’re sending signals to your body, basically, that I’m safe. Right. But you might actually have enough pent up fight flight energy that you really need to get it out in a more aggressive way. And I’m a little bit reticent to even use this language. But it’s the truth is that when we’re angry, it’s a kind of murderous experience. You know, the fight impulse is violent. And it’s so taboo in our culture to name that, let alone to allow ourselves to fully experience it.

Taylor Jacobson 00:29:02  And I don’t mean act it out, of course, at all, but to just experience the level of agitation like the directionality of that fight flight energy in us is immense. And I think why we have so much angst is that we’re collectively so repressed, and we don’t have the tools, and also don’t have the kind of shared understanding of what it actually means to release that fight flight energy in a healthy way, like something that I will often do is I’ll I’ll do like primal screaming, you know, and sometimes I’ll do it in a pillow if I’m in a place where that’s necessary. But there’s also a few things that are more liberating for me than, like going up on a hilltop and just like, you know, screaming and in a very literal way that’s vibrating your body and it’s unblocking this stuck energy that’s in your body, you know, if you’re not releasing that, you’re literally just holding tension in your body, you know? And that’s what we’re walking around with when we feel stress, when we feel anxiety, when we are procrastinating, whatever it might be.

Taylor Jacobson 00:30:05  So I’m with you in terms of how do we make this common knowledge through through more accessible lexicon. And on the other hand, part of that is we can’t nice it up and say we’re just going to do all these sweet, gentle practices. There’s actually a need to fully embrace and and feel our anger so that we’re not projecting it in all these sideways ways. And, you know, you can imagine, like the term snide remarks coming up or sarcasm or some of these really low key things that most of us are doing constantly. It’s just like these little pressure valve releases of anger, but it’s not actually a release. It’s a manifestation of this pent up, unexpressed, unfelt fight, flight, energy. And we don’t want to be walking around, you know, getting pissed at every driver on the road and all these. That’s a really unpleasant way to live. So, you know, the antidote to that is like learning how to really fully feel and release the depth of those emotions.

Eric Zimmer 00:31:02  Yeah.

Eric Zimmer 00:31:02  As you’re talking about that, it brings me right to I feel like one of the fundamental questions we wrestle with here at The One you feed, because it’s a fundamental question I wrestle with, which is what do we do with negative emotion? What do we do with it? Do we experience it? Do we feel it? Do we just really go into it and let it be? Do we work to try and soothe it? Do we try and put it in perspective? I’ll give you an example. The other day I had a busy day. Lots of calls, calls, calls, calls, and I’d been having trouble with the prescription for like four days. The poor pharmacy is overworked. They don’t have enough people. It’s just been very difficult. So I had like 15 to 20 minutes and I was like, all right. It’s a three minute drive. I’m going to go to the pharmacy. I’m going to get there. I’m going to get it. I’m going to leave. Right. And so I’m sitting there and I’m waiting in line.

Eric Zimmer 00:31:55  And, you know, it was supposed to be ready like four hours earlier. I finally weighed in this whole line the whole time, you know. Talk about the sort of fight or flight. I’m like, oh, God, I’ve got a coaching call. I’ve got a client in seven minutes. You know, and and I’m not freaking out, but, you know, I’m feeling that energy build. And I get up there and the guy’s like, yeah, we’ll get that ready for you right now. They had not gotten it ready, even though I talked to somebody a few hours earlier. Then I just had to go, well, I can’t stay. I got to go and I wasn’t going to be able to get back there for another day because of my schedule. Anyway, long story short, I was leaving and I was feeling very angry, you know, anger out of proportion to the situation. Right? Right. So there’s a couple ways to go there, right? One way to go is to go and get in my car and bang on the steering wheel and scream for a while and let out a, you know, a bunch of curse words and just vomit that energy out.

Eric Zimmer 00:32:51  That’s one approach, another approach, and it’s the one that I chose to go with this time. But I don’t always was, I, I really went hang on a second, like, get this in perspective. Like you are an incredibly like privileged lucky person. And if this is the worst thing that’s happening in your life, you need to take it down a notch and recognize, like, hey, there’s nothing to be that upset about here. But that points to two directions, and sometimes they’re compatible. Sometimes there’s a way to do both those things, actually. But I think it does point to particularly as we look at spiritual literature. Right. And we look at spiritual traditions, both those ways and psychological traditions, both of those ways are stressed at different times by different people. And I’m just kind of curious how you think about that. And that was a long setup for that question, but hopefully it’s helpful.

Taylor Jacobson 00:33:43  Such an awesome illustration. Yeah, and I love the contrast between those two approaches.

Taylor Jacobson 00:33:47  So yeah, really glad you shared that. Yeah. You know, it’s an ongoing experiment for me. And I’ve I’ve learned a lot, as you’ve alluded to from like different viewpoints and different traditions. So like I read a book by David Hawkins called Letting Go that is profound. And, you know, his view is basically all emotion is projection. And so the experience that you had in the pharmacy was sort of the world helping to needle some anger that is repressed within you. Right? And you talked about the disproportionate magnitude of your anger. So, you know, perhaps David Hawkins would say that once you’ve released all the old repressed anger, you might not even feel any anger in that situation. It would just be kind of a ho hum. This is what is. At other times, there might be like a very small feeling in your body that you could label like the parts of your body that might heat up or feel tense or something. That’s anger, but it’s just so momentary that it kind of just guides you back to here’s my boundary.

Taylor Jacobson 00:34:49  Like something that didn’t work for me, you know? And then, like Peter Levine, whose body of work is somatic experiencing, right? He talks about how you see dogs that, like a dog will just come in from taking a walk. It’ll come indoors and it’ll just shake, right? It’s like we just went on this excursion. There was different stimuli happening. Now I’m back in my nest. I feel safe. Whatever stress, whatever tension or emotion that dog is holding in its body, it just immediately releases. And that’s the thing that all animals do except humans, is they immediately release that fight or flight energy or that stress, that tension. It’s all emotion. I think all of these things are synonymous in some ways. So the tricky thing for humans is that we have all this stored up tension. And so the technique that you chose in that moment, I would call that kind of a conscious dispersion of the anger. Right? Like, well, I just don’t need to be angry right now.

Taylor Jacobson 00:35:47  But you also experienced the disproportionate, you know, experience of anger, which points to, okay, I have repressed anger and I’d say this is universal, right. So I think the answer is really both. It’s. We don’t have to. We can choose to do the work to unearth these stuck, repressed, suppressed things in our body. And if we do that, then that situation will make you gradually less angry in the future.

Eric Zimmer 00:36:37  Oftentimes I say to people, if you’ve got to choose between taking a perspective and feeling an emotion, feel the emotion first. Let it happen. Let it be. Allow it to be there. Then move into taking a perspective on it right? Then move in to going, okay, you know what? Maybe it really isn’t that big of a deal. You know, like if you’re unsure that order of operations is probably best because then you’re not repressing or bypassing to the same extent. What I think is interesting with what David Hawkins is saying, and I’ve seen that theory a lot of different ways and a lot of different places.

Eric Zimmer 00:37:10  What I sometimes wonder is a couple of things is it bottomless? So I went through this at one point in my life when I was, I don’t know, 30, 30 years old, 32 years old, my marriage split up and I was separated from my son, and I certainly had a role in that happening. But my partner had left me for someone else and I was really angry. It’s interesting because that was a time that I expressed anger a lot. I took up boxing. I was so mad at her. I took up boxing and it was great. And I wrote hateful letters that I destroyed, and I allowed the anger to flow through. So I’ve had some experience with like. And now, you know, a couple of years later, I went from wanting her to, you know, burn in hell to being like, oh, yeah, sure, I’ll come over for Thanksgiving. That sounds nice, you know? Out, so I do. I do agree with that. But at the same time, I started working with a therapist and we started doing inner child work.

Eric Zimmer 00:38:01  Right? That phrase then and now still makes a certain part of me inside cringe. But the idea was, hey, look, the things that happened to you as a child impact who you are today, your emotional reactions today. The way to work through that is to go back if you can and express the emotions that come up from that. And so I spent some time doing that, and then I hit a point where I felt like maybe I had more or less sort of gotten all there was to get out of that. But there seemed to be from her perspective, like you just kept going. And in my perspective, I was like, it feels like I’ve done enough of that, that there’s not enough benefit. As I’m talking this through, I’m realizing that what was happening was I started to realize I didn’t have the emotions anymore. So I had, in essence, sort of worked through them. All right. That was a long way of answering my own question.

Taylor Jacobson 00:38:52  Well, I do think That.

Taylor Jacobson 00:38:54  Thanks so much for sharing that. And like, oh, like my heart goes out to you. But also just like pulling the thread through to where you are now and like going over Thanksgiving dinner. It’s like such a amazing illustration of this. Oh yeah. It’s just like it kind of is bottomless. Like, clearly you might be happy now, but the pharmacy still pisses you off. You know, so it’s like there’s no righteousness in, like, am I going to keep working with my anger, or am I going to just say, you know what, I have really a healthy enough relationship to my anger right now that I want to focus elsewhere. There’s no, like, right or wrong about that. But I think it’s just understanding, like cool. Like at that point in your life, it was getting in the way of everything that you wanted to do and who you wanted to be. And so that that was an urgent priority. And sometimes that’s what life serves us up. Is these like, unavoidable things to heal? Yes.

Taylor Jacobson 00:39:43  Right. Yep.

Eric Zimmer 00:39:44  And then back to our point about transformation and reinvention. Like, yeah, I transformed a lot during that period. There’s no doubt about that. I don’t want to do it again.

Taylor Jacobson 00:39:55  Exactly. And. Yeah. And then it’s just like, I think for me, it’s. Have I reached a safe landing pad where I want to exert my effort elsewhere? Or even things like doing yoga? You know, like if you’re continuing to do. I don’t know if you do yoga, I do some yoga. I’m very aware that the yoga I do is tapping into stuck energy, stuck emotion in my body. So, like, I might be feeling really good, but at the same time, I’m like, I really want to keep feeling better and keep healing more and keep getting my deep seated. We could say inner child fears whatever healed and out of the way so I can experience more of my soul, or true self, or inner freedom, or inner peace or whatever these things are.

Eric Zimmer 00:40:35  So speaking of yoga, right? You are living on an ashram right now. That was, I’m assuming, part of your getting rest from focus, mate. Anything you want to share about what that is, what you’re doing there, what that’s like for you.

Taylor Jacobson 00:40:47  You know, I guess the first thing I’ll say is that it wasn’t just getting rest. It was really going through, in my case, also a breakup last year that just brought up a lot for me, you know? And really, I’ll say the trauma that came up through that experience forced itself to be handled. You know, I spent several months kind of muscling through or trying to do things the ways I knew how, but at some point I just I realized that I wanted to fully commit myself to, you know, we talked about the nervous system that really became my lens, like, what’s the optimal environment to do this kind of work? And, you know, nature is extremely nourishing. Living in community can be really nourishing.

Taylor Jacobson 00:41:34  There’s yoga classes every day here. There’s healthy vegetarian meals cooked every day here. There’s a shared commitment to personal growth here. There’s a lot of ancient teachings that are really profound that we talk about on a daily basis here. So it was really for me was I want to try and experiment in what’s the best. And I sort of joke, it’s like focus mate, for my whole life. Yeah. As opposed to just, you know, a one hour experience. I want to see what this is like, you know, and I’ll say it’s it’s been really a lifelong interest of mine to live in community and sort of experiment with what I feel are more intuitive, healthy ways of living that are just really hard to come by in modern society. So I guess I just I reached a tipping point within myself where I was like, screw it, I’m going to do this. I’m going to try this, you know, for my own sake. But it’s also it’s certainly inspired me and provided a lot of learning in terms of, you know, stuff I want to take out into the world to.

Eric Zimmer 00:42:30  And is it the sort of situation in which you can also continue to work to some extent, or is it one of the spiritual communities that sort of asks you to withdraw from all that?

Taylor Jacobson 00:42:39  Both.

Eric Zimmer 00:42:41  Yeah.

Taylor Jacobson 00:42:42  Yeah, yeah. You know, it’s actually been a really challenging and fun experiment in that regard, because I’ve been really playing with that edge of yeah, there’s a way that they’ve sort of asked me to show up here that adheres to their way of doing things, and yet my commitment to my own inner truth is higher than that. And so I’m really using this experience to try to thread that needle where I say, you know what? There’s been moments where, you know, I skipped satsang, which is, you know, like we all gather to meditate and chant and these things. And I skipped it and I got some pushback. And immediately where my mind goes to is, I’m going to get kicked out, you know? And then I kind of walk it back and I say, well, did they say anything about kicking me out? Or like, am I reacting to reality right now, or am I just creating a fear based story that I can’t live my truth and have it work here as well? And so, you know, this is a thing that we all do in relationships.

Taylor Jacobson 00:43:47  It’s like we’re so scared of abandonment or getting hurt. We’ve run away from the dynamic rather than just saying, oh, let me, let me like try to be true to myself, but in a very loving and gentle way. And so it’s helped that this is a short term residence for me with people I’ve never met before where I can say, all right, I’m really committed to that experiment. I’m not going to run away from this place. I want to be here, but I also want to skip satsang sometimes, or I want to, you know, I have work stuff that I that I want to do. And so how can I be very loving in communicating that rather than defiant or angry or pushing back against them? And honestly, it’s shocked me in some ways how well that’s gone where I, I will say, you know what the really loving thing to do here would be to communicate where I’m coming from and why I’m choosing this, not because I’m asking for permission to do this, but because I want this relationship to work.

Taylor Jacobson 00:44:42  Yeah. Yeah. And then to hear the responses back, that’s like, okay, cool. You know, like I never would have expected that. But so it’s been it’s been really eye opening for me in terms of this is healthy relating.

Eric Zimmer 00:44:54  When you’re there. Is it harder for you to put down work and go towards the spiritual, or is it harder to put down the spiritual and go towards work, or is it just go back and forth?

Taylor Jacobson 00:45:06  Well, to me that’s a false dichotomy.Because I think we have a lot of concepts about what spirituality is that we haven’t directly experienced. And so I think those are just ideas. But to me, the strongest access point that I have to spirituality is this thing that I will often call my inner truth. And to me, that is spiritual, because where does that come from? It’s not something I analyzed. It’s not rational, it’s intuitive. But like, what is intuition? Where does that come from? I don’t know. But to me, there’s a certain like What I would call divinity or kind of, like, inexplicable, higher power that’s at work in all of us.

Taylor Jacobson 00:45:53  That is that voice, your inner compass, you know, whatever it is. And so, to me, kind of the ultimate spiritual practice is I’m going to trust that inner GPS. I’m going to listen to that inner truth right now. And, you know, in spiritual communities, people use the word ego a lot, which I think ego is just it’s the collection of all of our fears and under one umbrella called ego. So when we choose our truth, the only reason it’s hard is because we’re scared to do it. There’s a fear that it’s coming up against, right? So for me, choosing to skip satsang because what’s authentic for me is I want to actually go take a hike up to the top of this hill and do you know, whatever. That’s the truth that’s coming up for me right now. and in order to choose that truth, I have to face this fear that people are going to be pissed that I skipped that song. I’m going to get kicked out. I’m going to get scolded, whatever.

Taylor Jacobson 00:46:49  I’m not going to have a home like all these, all these fears come up. And so how do you conquer your ego? Let’s say to me, the answer is you just choose your truth. Because in the process of choosing your truth over and over again, you’re going to experience fear. And maybe you’ll heal a little bit of it, or peel a little bit of it back, and you’ll see that it’s actually the thing that I was scared of isn’t so scary after all. And in the process, yeah, I think you get closer to ultimate truth. And to me that is spirit. That’s God. To me, the words aren’t so important.

Eric Zimmer 00:47:22  Boy, there’s a lot in there that we’re only going to get to a little bit of before we need to probably go into post-show conversation. I’m trying to pick which part of that I want to grab. Let’s start with this one. You talk about intuition, your inner GPS, that inner knowing. Do you believe that there’s inner characteristics that are true in you that are different than me at the most basic level?

Taylor Jacobson 00:47:48  Oh, yeah.

Taylor Jacobson 00:47:51  There’s a notion I’ve heard at times of the idea of the healthy ego, which is it’s sort of your individuality, your uniqueness. Right. And so one way that I think about this is like all of the experiences that we’ve had, and especially the trauma that we’ve had, deeply inform the gifts that we can give to the world. And when we are living from the fear, we are not giving those gifts. We’re basically just trying to protect ourselves. That’s kind of our full time job unconsciously. But as we heal those things and we tap into those gifts, now we’re tapping into what I would call, you know, your soul or your truth. And I think that true nature is intrinsically loving. Like, that’s just kind of what comes when you’re not scared is we just find that we want to love and serve and give and but the way that we do that sometimes it’s like has the same shape, the same outline as our trauma, same outline as our fears. So like, let’s say it’s, you know, the shape of your handprint.

Taylor Jacobson 00:48:56  It might start out being all fear and it’s an expression of fear. But as you heal those things, it’s like now the light is coming through, but the light is coming through in the same shape, because your unique gift is a function of your history with addiction or that traumatic breakup of your marriage, or or these other things that have helped you become who you are. I think of that the same way as like, you know, a fish and a dog are not the same thing. They’re occupying what Bill Plotkin calls their unique eco niche. They don’t have the same problems that we have in doing that. But yeah, it’s like when we’re really being true to ourselves, we’re occupying our kind of correct role within the oneness of all things.

Eric Zimmer 00:49:38  It’s a nice way to say it. And I would say, you know, our traumas and our fears may be one of the major shaping forces of that role, but I certainly think everything that happens to us shapes us. And I think obviously we’re clearly shaped by some genetic capability.

Eric Zimmer 00:49:57  There is a unique creation here that is Eric, and it is informed by everything that has ever happened to me, good and bad. It’s informed by the genes that I got. It’s informed by all those things. And then I do believe this is a Zen idea. Emptiness and form form an emptiness, right? That emptiness is pure potentiality. It’s the it’s the energy underneath everything. But then it pops into form based on all sorts of things, you know, echo niche, all these different things. So I think we’re kind of talking about the same thing, and that there are versions of me that are truer to essence the more I’m healed.

Taylor Jacobson 00:50:36  Yeah. Beautifully put. I hadn’t heard some of those kind of Zen concepts, but it really resonates.

Eric Zimmer 00:50:40  Yeah, you should look into, you know, the ideas of of form and emptiness, though I think they’ll really resonate. They resonate very much with what you just said before I started talking, which is that idea. All right. We’re going to wrap up.

Eric Zimmer 00:50:53  You and I are going to continue in the post-show conversation because I want to talk about how do you know whether to trust your intuition? A former drug addict like me is hesitant to trust strong inner feelings because, you know, I had pretty strong feelings that were coming from inside me that destroyed me. And so I think, you know, how do we know what inner voice to listen to, which inner voice to trust, to think we’re going to pursue that in the post-show conversation, listeners. You can get access to that and add free episodes and all kinds of other great things by going to one you feed dot net join. Taylor, thank you so much for coming on the show. It’s really been fun.

Taylor Jacobson 00:51:33  Oh, yeah. Thank you so much for having me, Eric. This is awesome.

Chris Forbes 00:51:37  If you’re enjoying the podcast, check out our weekly bit of Wisdom newsletter. Every Wednesday, we send a short email with practical insights, reflections, and takeaways, often featuring past guests. It’s a great way to stay inspired and support the show  Sign up at one. Net.

Eric Zimmer 00:51:57  Thank you so much for listening to the show. If you found this conversation helpful, inspiring, or thought provoking, I’d love for you to share it with a friend. Sharing from one person to another is the lifeblood of what we do. We don’t have a big budget, and I’m certainly not a celebrity. But we have something even better. And that’s you just hit the share button on your podcast app, or send a quick text with the episode link to someone who might enjoy it. Your support means the world, and together we can spread wisdom. One episode at a time. Thank you for being part of the one You Feed community.

Filed Under: Featured, Podcast Episode

The Quiet Pain of Self-Loathing and Finding the Courage to Face It with Sarah Gormley

June 24, 2025 1 Comment

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In this episode, Sarah Gormley discusses the quiet pain of self-loathing and finding the courage to fac. it. Sarah had it all – a thriving corporate career, success, admiration. But beneath was a quiet, relentless self-loathing she couldn’t shake. In her memoir, The Order of Things, Sarah shares the profound turning point at 40 when she finally asked, is this how it’s going to feel forever? She unpacks why therapy isn’t linear, how grief can deepen gratitude, and the freedom that comes when we stop performing and start genuinely living.

Feeling stuck? It could be one of the six saboteurs of self-control—things like autopilot, self-doubt, or emotional escapism. But here’s the good news: you can outsmart them. Download the free Six Saboteurs of Self-Control ebook now at oneyoufeed.net/ebook and start taking back control today!

Key Takeaways:

  • Journey of self-discovery and self-acceptance
  • Importance of mental health and therapy
  • Struggles with self-loathing and emotional challenges
  • Impact of grief on personal growth and gratitude
  • Relationship dynamics and self-worth
  • Caregiving experiences and their emotional complexities
  • Navigating grief while supporting others
  • The role of compassion in healing
  • Tools for managing negative self-talk and thought patterns
  • The interplay of environment, genetics, and personal agency in shaping identity

Sarah Gormley is a writer and art gallery owner living in Columbus, Ohio. Her debut memoir is called The Order of Things. Sarah’s undergraduate degree from DePauw University reinforced an early love for literature and writing, while the heavy sprinkling of liberal-arts fairy dust taught her how to analyze and
articulate a clear point of view. She rounded out this foundation with concentrations in marketing and operations from the University of Chicago Graduate School of Business.
Today, Sarah owns a contemporary art gallery, Sarah Gormley Gallery, that operates from the belief that original art can be a source of joy for everyone and actively eschews pretense of any kind. She
opened the gallery in 2019, twenty-five years after her Grandma Cameron gifted Sarah with her first piece of original art.

Connect with Sarah Gormley:  Website | Instagram

If you enjoyed this conversation with Sarah Gormley, check out these other episodes:

How to Tame Your Inner Critic with Dr. Aziz Gazipura

How to Practice Self Compassion with Dr. Shauna Shapiro

By purchasing products and/or services from our sponsors, you are helping to support The One You Feed and we greatly appreciate it. Thank you!

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If you enjoy our podcast and find value in our content, please consider supporting the show. By joining our Patreon Community, you’ll receive exclusive content only available on Patreon!  Click here to learn more!!

Episode Transcript:

Sarah Gormley 00:00:00  The relationship with yourself is the relationship that’s most important, and it informs everything else. Romantically, professionally. My siblings.

Chris Forbes 00:00:16  Welcome to the one you feed. Throughout time, great thinkers have recognized the importance of the thoughts we have. Quotes like garbage in, garbage out or you are what you think ring true. And yet, for many of us, our thoughts don’t strengthen or empower us. We tend toward negativity, self-pity, jealousy, or fear. We see what we don’t have instead of what we do. We think things that hold us back and dampen our spirit. But it’s not just about thinking our actions matter. It takes conscious, consistent, and creative effort to make a life worth living. This podcast is about how other people keep themselves moving in the right direction. How they feed their good wolf.

Eric Zimmer 00:01:01  On the surface, Sarah Gormley had it all a thriving corporate career success. Admiration. But beneath was a quiet, relentless self-loathing she couldn’t shake. In her memoir, The Order of Things, Sarah shares the profound turning point at 40 when she finally asked, is this how it’s going to feel forever? In our conversation, we discussed why therapy isn’t linear, how grief can deepen gratitude, and the freedom that comes when we stop performing and start genuinely living.

Eric Zimmer 00:01:34  I’m Eric Zimmer and this is the one you feed. Hi, Sarah, welcome to the show.

Sarah Gormley 00:01:40  Thank you for having me. Nice to be here.

Eric Zimmer 00:01:42  Those of you that are watching will see that we are sitting together in person in the studio in Columbus, Ohio that we use. You’re also here in Columbus, Ohio, and they will also see this book, which is what we’re going to be talking about. It’s called The Order of Things, a memoir about chasing Joy. But before we get into that, we’ll start in the way that we always do with the parable. Okay. In the parable, there’s a grandparent who’s talking with their grandchild, and they say, in life there are two souls inside of us that are always at battle. One is a good wolf, which represents things like kindness and bravery and love, and the other is a bad wolf, which represents things like greed and hatred and fear. And the grandchild stops, and they think about it for a second, and they look up at their grandparent and they say, well, which one wins? And the grandparent says, the one you feed.

Eric Zimmer 00:02:32  So I’d like to start off by asking you what that parable means to you in your life and in the work that you do.

Sarah Gormley 00:02:38  You would think I’d be more prepared after watching some of the others on listening. I think it’s all of our story. I’m hesitating because I’m already getting a little bit emotional. I think probably the most surprising lesson of my life, which I try to capture in the book, is how much we can be in charge of our emotional selves. It takes work, but you can choose to feed the part of you that’s healthy. And I love the parable. And before I even knew you existed, I saw the parable online somewhere, and I sent it to my boyfriend and partner, Camillus, because I thought it was so beautiful and I hadn’t. I’m sure I’d heard it before, but I saw one of those, you know, images online, the perfect quote. And I’d sent it to him, and that was, I don’t know, six years ago. So it’s, it’s incredibly poignant and relevant to all of us.

Eric Zimmer 00:03:46  I love that idea about thinking of having the power to work with our emotional selves more skillfully. Right. I don’t think we can control our emotional self, but we can certainly relate to it and work with it far more skillfully. Before we dive into all of that, why don’t you just give us a brief overview of kind of the heart of the book, what it’s about.

Sarah Gormley 00:04:09  Okay. it’s a memoir. As you mentioned in the subhead, is a memoir about chasing Joy. And so the narrative arc of the book is about my experience when I came home to Ohio after a career in New York and San Francisco. I came home to be with my dying mother. her cancer came back. We knew what was likely going to happen, and I took a year break to kind of, well, a to be with her but be sought some things out for myself, I had been struggling in my corporate career and that sort of the narrative arc, the story beneath the story Is an emotional journey, and I had been a person who my entire adult life, starting in childhood, was, full of self-loathing.

Sarah Gormley 00:05:03  And it wasn’t depression. It wasn’t anxiety. It was just I hated myself. And how that manifested was I was an overachiever, you know, it wasn’t debilitating. Excuse me? It wasn’t debilitating self-loathing. It was motivating self-loathing. So I became a gold star chaser, you know, needed to be smart, skinny, successful. And so I just kept achieving. And what a shock. The more I achieved, the less fulfilled I was. And that’s a pretty frustrating place to find yourself. So at age 40, finally, I found a therapist who’s still my therapist today and my work with him and work on myself. pretty radically transformed my life. So that’s the story beneath the story. And the book includes scenes with my therapist, David, because I wanted to show people what actually happens in therapy sessions.

Eric Zimmer 00:06:04  It’s funny that you say at 40, because I was having a conversation yesterday with a woman who’s an executive coach, and she was saying what she saw consistently in her work was that when people got into their 40s, all of a sudden what had been working for them to get them to the point in their career that they were suddenly started to not work.

Eric Zimmer 00:06:30  It started to be a problem. And I think a lot of it is what we’re talking about here is that I think we can be motivated by striving because we don’t think we’re good enough. And that can be a really powerful fuel. And it’s a fuel that I think over time really starts to gunk up the engine. And when you hit your 40s, you know you may still, career wise, be doing okay. But inside it’s like, I think it’s this critical point habits. It must be maybe some combination of years of that and, you know, the realities of getting older. And I’ve seen that in the coaching work that I’ve done with people. It’s somewhere in that range that, you know, maybe you’ve had enough success at that point that you’re like, oh, that didn’t fit, that didn’t fix the problem. And and instead of thinking, oh, it’s just more success, more success, I think certain people wise up a little bit and go, oh, hang on, let me question the whole paradigm of what I’m doing here, the strategy I’m going after to deal with these internal emotions.

Sarah Gormley 00:07:30  Yes, I think so. I mean, for me, it was 40 sort of a big number. And you think maybe a midpoint of life. And I really just asked myself like, what are we doing? What? And I was in a huge amount of pain. I mean, pain can be a pretty big motivator.

Eric Zimmer 00:07:50  Yeah. Pain is an outstanding motivator, and it’s clear that that pain is still, or the experience of it is still close at hand.

Sarah Gormley 00:07:57  You can laugh at me. I cry all the time and I think, you know, the body remembers. And so I think my body physically recalls how I felt for so long and nobody knew. I didn’t even know. I didn’t know what to call it. I just when I turned 40, I thought, I can’t do this for 40 more years, something. Yeah. And I was terrified to try therapy because I thought, what if a therapist says, oh, Sarah, this is just life. This is how you’re going to feel.

Sarah Gormley 00:08:31  Because I thought, well, then what do I do? Yeah. You know, I was so nervous. And fortunately, I didn’t have to feel that way about myself for the rest of my life. And part of writing the book was yes, to share the story, but boy, I can get myself. I can get in my head a little bit of I probably should have started at 30. What if? And it’s not. It’s not productive to say what if, but my life. I’m so fortunate. I have a blessed, full, lovely life. But if I had not been as terrified to start therapy and started at 25 or 30, who knows? You know who knows, but who knows? It’s okay, but I don’t spend too much time there. But I think if someone reads the book and recognizes themselves and the story, several people have already told me they’ve reached out and started therapy after they read the book, because I took out some of the the scariness of it.

Eric Zimmer 00:09:33  Yeah. That’s wonderful. Yeah. I think that ability to pivot from internal self-loathing to some form of internal kindness is about the biggest upgrade you can give your life, right? Because the person we spend the most time with by far, of course, is ourselves. And if that self-loathing voice is just constantly kind of going, it’s really lousy in there. Now, I think that becoming kind to ourselves actually allows us to get better at everything that we do. But even if that were not the case, that upgrade inside is so. And it’s so weird because I think, I mean, I did in many ways start this sort of journey at at 25 as a recovering heroin addict. And, and I can say that one of the things that has happened is that that self-loathing is pretty much gone now. But here’s what’s weird is my brain will still fire up this phrase. I hate myself like it just arises. And I’m like, what? What on earth is that? And I recognize what tends to cause it.

Eric Zimmer 00:10:37  Also, I can recognize the situations I’m in, and it’s usually a situation in which I don’t know the answer. Okay. When I find myself in a like, I don’t know what to do or I’m going to make somebody unhappy or something like that, that voice just rises up. Even though at this point it doesn’t have any energy underneath it. It just shows that our patterns get so deeply wired.

Sarah Gormley 00:11:01  Oh my God, the patterns are so strong. They’re so powerful. And I still have the voice. I named the voice Scott Kennedy after the bully in elementary school. And it’s still there, same like. And I say I’m like, no, not today. And yeah, but it creeps up, you know, whether it’s about body or success or, you know, and then I just sort of, I guess now I have the tools to like, I don’t tolerate the voice much longer than like a few seconds at a time, but it’s not totally gone. Yeah. You know, it’s not.

Eric Zimmer 00:11:33  All well, my experience is it won’t it won’t totally go, but it’s a completely different experience. Mostly when I say something like that, or occasionally the other one that’ll fire up will be like, I want to die, or and I’ll be. I just kind of tend to laugh at it now because I’m like, that is an extremely overdramatic that is way too dramatic for the fact that you’re not sure which shampoo to use today, right? Like, we can just we can relax a little here.

Sarah Gormley 00:12:04  Yes. my therapist, David, who I will reference multiple times, but he once said to me, you don’t have to make a pageant out of it. Like, you know.

Eric Zimmer 00:12:13  Like, yeah, that’s funny.

Sarah Gormley 00:12:14  You can just kind of.

Sarah Gormley 00:12:16  Have a conversation. It doesn’t have to be this full blown up thing. It’s just this. I’m like, oh, right. It doesn’t have to be a pageant.

Eric Zimmer 00:12:23  Yeah. The book very early on paints a poignant picture of you sitting in your apartment. I think you’re in New York at this time, and you’re reading books like The Noonday Demon by Andrew Solomon, who’s been on the show a couple times and I think is one of the best writers alive, and a book about depression, which I resonate with very deeply. But you were reading it going, no, not me. So you were reading these books about depression, anxiety, all of this, but none of it was resonating with what you had and what you were able to finally put your finger on was it was this thing.

Sarah Gormley 00:12:58  The self-loathing? Yeah.

Sarah Gormley 00:13:01  And I consider myself a fairly bright individual. And so I was trying to do the research, you know, because I thought if I could find a book or an article that resonated with me, I would know what to do. Yeah. And I couldn’t find myself in any of those pages. And I still today think that when we talk about mental health, if you say certain words, people are like, yes, that’s a mental health issue.

Sarah Gormley 00:13:30  Suicide, depression, sexual trauma, sexual assault. Yeah. These there are these big categories that are connected to something pretty extreme. And what I’ve found is that there are a lot of us, women in particular, who are carrying around this sort of quiet suffering, often disguised by success, and it’s just not necessary. So, you know, that to me, is one of the reasons. It’s one of the reasons I wrote the book. But it’s one of the reasons I am talking to you today and writing essays for national media because so many people, women in particular, again, when they’ve read the book, approach me and say. Me too. Yeah. Me too. So many, you know. And so again, I think there is help. And I used to think, oh, you just have to ask for help. That’s the key. Now, I think, no, the key is to admit that you’re hurting. And I think a lot of people. Their lives look great on paper.

Sarah Gormley 00:14:38  They’ve got a great job, healthy kids, a supportive family, a great friend group. This is how I felt. What the hell am I bitching about? Who am I to complain?

Sarah Gormley 00:14:49  You have this gratitude.

Sarah Gormley 00:14:51  Spoiled white girl from Ohio. What’s she bitching about?

Sarah Gormley 00:14:53  Yeah, yeah.

Sarah Gormley 00:14:54  And that’s why I couldn’t reconcile that there was, quote unquote, something wrong or something I needed to fix. And when I reframed it and said, I can’t live this way for the next 40 years, I’m in too much pain. Then it became more acceptable to me in my head to ask for help.

Eric Zimmer 00:15:13  Yeah, I think I was, you know, I was fortunate enough at an early age to see a lot of people who are in real pain, particularly in 12 step, like, you know. But as time went on and the main thing I got really interested in have gone really deep in is Buddhism. And Buddhism starts from the place of saying Everybody’s got some of this suffering going on.

Eric Zimmer 00:15:34  It’s the human condition. And and I find that a helpful view of the world because a, I think it allows me to approach everybody. Well, I try, I try to approach everybody from a place of more compassion. And I think it also allows me when something is going wrong or I’m struggling to say like, that’s totally normal. And so of course you’re hurting and the next thing to do is seek some help. So I think that you’re right. For a lot of people it’s I think there are so many. They called it like a journey of healing. And I think that on one hand, I hate that phrase journey. You’re you’re on your journey. I know, you know.

Sarah Gormley 00:16:14  I cringe when I say emotional journey, but it’s what.

Sarah Gormley 00:16:16  It is. But yeah, it’s.

Eric Zimmer 00:16:18  Apt because there’s I was talking with a friend yesterday who’s a therapist, and he’s been a social worker for years, and we talked about how for many people they think like, if you just ask for help, it just all gets better.

Eric Zimmer 00:16:30  You know, I thought the first time, like, if I just, you know, it was my like, yeah, I’m dying from addiction, but someday I’ll pull a pin, I’ll go to rehab and it’ll be solved. And of course, it didn’t work that way. Eventually worked that way eventually, but I think so. There’s that first part of like, the journey to get to the place where you can ask for help.

Sarah Gormley 00:16:47  Yes, yes

Eric Zimmer 00:16:49  Then there’s everything that kind of happens after. And you make a great metaphor in the book that I’d like to turn to for a second here. And you say therapy is not like hiking the Appalachian Trail. It’s like being a duck paddling around the same pond in random circles. So say more.

Sarah Gormley 00:17:07  Well, there’s an anecdote in the book about going to the therapist when I was in my 20s. Right. And it didn’t go well, but because I went, I also went in with a list of things I wanted to work on. And even with David, who I’m still with 12 years after starting at age 40, I had some, you know, categories of things I wanted to work on.

Sarah Gormley 00:17:24  I’m a very goal oriented, problem solving type of person. Yep. And it doesn’t work that way in therapy. And I wanted readers to know that, like, you don’t get to go in and say, well, I would like to fix my self-loathing. How long is that going to take?

Sarah Gormley 00:17:41  Yes, I know.

Sarah Gormley 00:17:42  And so the right therapist for you will lead you into conversations, revisit topics, ideas, and it’s slow and messy. And oftentimes you leave an hour long session thinking, what in the hell did we just talk about? You know, I don’t know. But over time, you realize that this is what happened for me. I realized I was seeing myself differently. I was treating myself more kindly. And I’m not. I don’t sit and reference specific things about Jungian therapy and archetypes. I mean, we’ve talked about all of those things, and he teaches me. But it’s it’s more of the awareness and subtle shifts throughout the day of how I’m talking to myself and how I relate to other people.

Sarah Gormley 00:18:32  And that’s when I say it’s like swimming around in the pond. Like you don’t know where the little nuggets of nutrients are coming from. It’s just it’s happening because you asked for help, because you’re committed to the emotional work.

Eric Zimmer 00:19:09  So 12 years you’ve been in therapy? Yes. What makes you think you should still go? Like what sustains your commitment to continuing to do it? Intense pain. Intense motivation? Yes. What I see over and over and over with people, and I see it in my own life. When I’m in a lot of pain, I’m very motivated to change it. Things get better and it’s like, all right, good. Now let me go play, you know, wiffle ball or I don’t actually play wiffle ball. I would like to play wiffle ball. If you want to play wiffle ball after Joe, we could get a game going. You get my.

Sarah Gormley 00:19:42  Point?

Sarah Gormley 00:19:42  Yes, yes. Well, two things. And this isn’t in the book, but I did stop therapy for a spell when I moved from New York to San Francisco, because I still had this idea of, like, checklist, fix that.

Sarah Gormley 00:19:56  And so I move out to San Francisco, my father passes away, and I’m kind of in one of the lowest points of my life emotionally. And I emailed David and we got on the phone. He said, I thought I might hear from you again. But the reason I continue with David now is that I still struggle. You know, I still struggle with how kind I am to myself. I’m interested in relationships and how I behave in relationships, and frankly, I want to be a better version of myself. Yeah, and I have found that therapy has helped me. The relationship with yourself is the relationship that’s most important, and it informs everything else romantically, professionally, my siblings and. Yeah, that’s that’s why. Because I think I’ve come I’ve come this far in 12 years. And I’d like to see what else, what else there is, and it really does. You know, I still have my I still make some pageants out of things that don’t need to be pageants, and it really does.

Sarah Gormley 00:21:13  You know, when I speak with him about it, I’m not beating up my boyfriend or, you know, like, I’m not I’m not dumping it on somebody else. So I kind of save certain topics, if you will. Yes. For David.

Sarah Gormley 00:21:24  Yeah.

Sarah Gormley 00:21:26  We also have something called trickle down therapy. So my friends know about David. Camillus knows about David. And so if I have an idea, I pass on my little nuggets sometimes.

Eric Zimmer 00:21:35  So let’s change directions for a second. The book is, I think, primarily about, at least from my perspective, two core things. One is this idea of self-loathing and how we work with it. And the second is about the death of and the relationship with your mother. Yes. So so tell us a little bit about what brought you back to Ohio and and where in Ohio? You weren’t in Columbus. You were in a small town.

Sarah Gormley 00:22:00  Chandlers ville outside of Zanesville, Ohio, which is where I grew up. Grew up in a family farm.

Sarah Gormley 00:22:06  It’s absolutely beautiful. And so my father passed away in 16. I was in San Francisco at that point, and his death was sad and terrible, but not a huge surprise. He had had, you know, litany of health challenges for the last 15 years of his life. And so then he died in 16 so November of 17. I was at an event in New York speaking. And my sister calls from the emergency room and said, mom has tumors up and down her spine. I was like, first of all, I was like, are they allowed to tell you that? The air like that seemed a little. So yeah. And we didn’t know how bad it was. I think mom knew. And what happened is after my dad died, I think we were confusing some of her symptoms with grief which I’ve heard has happened a lot before.

Sarah Gormley 00:23:00  And so she just didn’t feel well and had no energy. But we thought, well, you know, her husband of 38, 45, I don’t know how many years a long, healthy marriage.

Sarah Gormley 00:23:11  So there I was in San Francisco. My job was not going well because I shouldn’t have been in the role. I left a big job in New York to take a big job in San Francisco. Really? Because I didn’t know what else to do. So I flew. Rather than flying back to San Francisco from New York. I flew home to Ohio and, you know, had a conversation with mom and said, you know, I’ll come home. I think I volunteered. I’ll come home to be here with you. And she said, oh, I’d like that. Which was shocking because, you know, she knew about my big career. Maybe there was some vicarious enjoyment of my big career. You know, and and she knew the job was a little bit in trouble. And so I thought for sure she would say no, no, no. You go back and take care of what you need to take care of in San Francisco. And when she said, I’d like it if you would come home.

Sarah Gormley 00:24:05  I knew I had to do it. It was the right thing to do. Yeah. So? So I packed up and just came home. And in that transition, I committed to myself that regardless of what happened with her, I was taking a full year off of work to reset, regroup, figure out another way to be with myself professionally. And so I came home in November. She passed in February, and I did not work at all for a full year, which it takes a long time to get some of that corporate persona off of you. At least it did for me. Yeah, I had confused my identity with my profession and, yeah, it took a little time.

Eric Zimmer 00:24:56  Which is not surprising if you see getting things right and gold stars is the way you feel good about yourself, right? Like, of course you’re married. You know, you’re taking your career as your identity. Yeah. How long was it after you sort of arrived back home and your mother passing?

Sarah Gormley 00:25:12  was it four months? December? Oh, I got home at the end of November and she died at the end of February.

Eric Zimmer 00:25:19  So you had four months of being sort of in the scrum of caretaking?

Sarah Gormley 00:25:23  Yes.

Eric Zimmer 00:25:24  And then that ended.

Sarah Gormley 00:25:27  Yes.

Eric Zimmer 00:25:28  I’m curious about that, that latter transition, because I think when you go from like a job like that to another role that keeps you relatively busy, focused and occupied, that’s one transition. But there’s a deeper transition, at least. Maybe it wasn’t for you. But I’ve seen with a lot of people where when that ends, the caregiving ends. Now you’re truly like, yeah, I’m not working. I’m not like, what am I doing with my life?

Sarah Gormley 00:25:56  Well, two things I think I anticipated that. So I’m a little I’m a control freak even when I’m trying not to be. But I anticipated that that could happen. That’s why I set the year timeline.

Sarah Gormley 00:26:08  Yep.

Sarah Gormley 00:26:09  And I said, Sarah, you can’t.

Sarah Gormley 00:26:11  You can’t.

Sarah Gormley 00:26:12  You are doing nothing but be at this farm. Falling in love. Visiting friends. Traveling. This is what you’re doing? You are not working until January of 19.

Sarah Gormley 00:26:27  So I was prepared for it. Yeah, because there is another version of the story. I get asked this a lot at book clubs. Is there another version? Like what would have happened if. And I think the answer is it’s very possible had I not done what I needed to do in therapy and fallen in love with a man in Columbus. To be fair, yes.

Sarah Gormley 00:26:50  That’s a pretty big that’s a pretty big weight.

Eric Zimmer 00:26:53  On that side.

Sarah Gormley 00:26:54  That is a big one. But I could have gone back to New York and gotten another big job. You know, of course, it’s sort of that was in my makeup and the desire to do that because it’s what I knew and felt comfortable doing. So part of the year timeline was also to prevent that. Prevent myself.

Eric Zimmer 00:27:14  From jumping.

Sarah Gormley 00:27:15  Back in to falling back.

Sarah Gormley 00:27:16  Into the pattern. Right? The patterns are super strong.

Eric Zimmer 00:27:20  Yes, they they are for sure. You mentioned you’re a control freak.

Sarah Gormley 00:27:24  Well, not as bad as some people, maybe, but I have my moments.

Sarah Gormley 00:27:28  Or let’s say that you are.

Eric Zimmer 00:27:29  A control freak who’s getting better.

Sarah Gormley 00:27:31  Can we? Yes. A recovering.

Eric Zimmer 00:27:32  Recovering control freak. I mean, we may get to this at some point, but I think a salient detail in here is that you had anorexia at one point, and the little I know about it is that’s very much a disease of control.

Sarah Gormley 00:27:46  It is.

Eric Zimmer 00:27:47  And so let’s just say you’re well established in control. And now you come up against the uncontrollable. Yes. Which is your mother’s illness which she at a certain point says I don’t want to treat.

Sarah Gormley 00:27:59  She stop treatment.

Eric Zimmer 00:28:00  She stop treatment. So talk to me about the emotional process of coming in with a control mindset and being faced with the uncontrollable.

Sarah Gormley 00:28:11  I’m hesitating because.

Eric Zimmer 00:28:13  It’s a poorly formed.

Sarah Gormley 00:28:14  Question. No, no.

Sarah Gormley 00:28:15  No, because I think there’s like a like there’s a nice, probably pithy way to answer, but the real answer is about mom. I mean she choreographed her death. Yeah.

Sarah Gormley 00:28:27  For us I mean for her too. My father died in a hospice facility which is so fucking awful. And she died at her favorite place on earth at the family farm, surrounded by people who loved her. She was pretty lucid until the day she died. And that’s how I could handle it. Yeah. She gave us this gift of dying so gracefully.

Sarah Gormley 00:28:57  Yeah.

Sarah Gormley 00:28:58  Doesn’t mean it wasn’t excruciatingly painful. Right. But it wasn’t about control. It was about grace.

Eric Zimmer 00:29:06  And so you learned that through the process, you sort of learn that you can’t control.

Sarah Gormley 00:29:10  You can’t control it. And that is for anybody, any of your listeners who have gone through it. And most of us will go through it. The relationship between grief and gratitude is something that fascinates me, and it starts happening when you’re a caregiver before the end. Yeah, and I think it’s one of the things that makes you able to survive it with the person who’s dying. And that was so beautiful. And also in a way that was not at all like what we experienced with my father.

Sarah Gormley 00:29:43  So it really it really was a gift. And mom made it easier for us.

Sarah Gormley 00:29:48  Yeah.

Eric Zimmer 00:29:49  It’s amazing how different death experiences can be. I mean, we were primary caregiver for Ginny’s mom, who had, dementia. That is a bad way to go. I mean, it’s terrible. And then my dad died. The same thing in a memory care facility.

Sarah Gormley 00:30:07  For I’m sorry.

Eric Zimmer 00:30:08  For Alzheimer’s. And so there’s just these different ways. but I’m glad that you got to have that sort of thing with your mother where she got to. She got to sort of do it her way in that in that sense, which is really beautiful.

Sarah Gormley 00:30:23  It really was. And, you know, I think I got some of my control tendencies from her.

Sarah Gormley 00:30:28  Yeah.

Eric Zimmer 00:30:28  So she was trying.

Eric Zimmer 00:30:30  She was she was orchestrating.

Sarah Gormley 00:30:31  She was. Yeah.

Sarah Gormley 00:30:32  Yeah. Yeah. No doubt.

Eric Zimmer 00:30:35  The you know, the other part of the book that I think is really interesting is this inheritance of emotional pain.

Eric Zimmer 00:30:45  Of starting to see in your mother some of what you saw in yourself. Talk us through when you started to notice that and what it was like.

Sarah Gormley 00:30:57  first of all, I think to know my mom, to have a little picture of her, I mean, to say she was iconic is almost an understatement. People come up to me who met her 35 years ago for ten minutes and tell me about my mom. She just was a force. She was bright and funny and beautiful and and she had this ability to connect with other people and just love them and make them feel seen and special. And sometimes she was better at giving it away to other people than her own children. So I’ll say that. And I did not know that she was suffering until I graduated from college, and she admitted to me that she had been depressed and was taking Prozac. But before then, I never would have thought that she was someone who was depressed. And there’s a scene in the book where I go have a glass of wine with the psychiatrist who prescribed her Prozac, and I shared with him my experience with talk therapy, and he sort of said to me, Sara, you shouldn’t ever have to suffer like that.

Sarah Gormley 00:32:14  In fact, if you, you know, let me know. I can get you some medicine. And I was a little bit offended, not offended, but I wanted him to understand that I had started healing through the process of therapy. And so when I think about mom and me, mom was hurting and suffering and medicine helped her suffer less. I was hurting and suffering, and working with a therapist helped me suffer less. So there is absolutely no judgment about what helps and what works. but I think, mom, I think she was really hard on herself. She doubted herself as a mother, which she admitted to me. And, I hate that for her, you know? it’s there’s a line in the book. Is it weird to wish something for your dead mother? Right. But I kind of. I wish she had been kinder to herself. Yeah, and we didn’t talk about it a lot. She knew I had started therapy, and she hated that I was hurting. But that’s just kind of as far as we went.

Eric Zimmer 00:33:44  Before we dive back into the conversation. Let me ask you something. What’s one thing that has been holding you back lately? You know that it’s there. You’ve tried to push past it, but somehow it keeps getting in the way. You’re not alone in this. and I’ve identified six major saboteurs of self control things like autopilot behavior, self-doubt, emotional escapism that quietly derail our best intentions. But here’s the good news you can outsmart them. And I’ve put together a free guide to help you spot these hidden obstacles and give you simple, actionable strategies that you can use to regain control. Download the free guide now. At one, you feed a book and take the first step towards getting back on track. 

You mentioned that your mom doubted her abilities as a mother in some ways, and that maybe connecting with people on the outside was easier for her. And I think that’s a not tremendously uncommon thing for people who struggle emotionally. In that it’s just much easier to just have relatively surface level. Now, I’m not saying your mom didn’t care about these people and see them, and but you play a role for a very short period of time, and then you go off versus the day in and day out emotional labor.

Sarah Gormley 00:35:12  And emotional intimacy.

Sarah Gormley 00:35:14  Romantically. But, you know, we were of her. Yeah, right. We are a part of her.

Eric Zimmer 00:35:19  I mean, I continue to notice how much easier it is for me to be emotionally intimate with other people versus compared to my siblings.

Sarah Gormley 00:35:30  Yes.

Eric Zimmer 00:35:30  Like it bothers me on some level. I don’t I don’t fault myself. I totally get why it makes complete sense to me. And I’ve remained sort of even after having noticed it, even after having shared it with my siblings. We talk about these patterns that run deep. It’s there’s this thing, there was a code of the way you are with your family.

Sarah Gormley 00:35:51  Yes. The code. Yeah, that’s a great word for it. And some of the relationship with my mom was speculating with my therapist. And so I was cautious, especially in the book, not to draw conclusions that I didn’t ever have the chance to talk with her about. Yep, yep. but I will say that once I started looking at her just as a human being and not as my mother strictly.

Sarah Gormley 00:36:25  It’s like once you start to understand why somebody may be the way they are, you don’t have this need for blame. And she was a complex, incredible woman, and she had some flaws. And she had amazing gifts, you know. And so I used up all of my blame on myself. My whole life, you know. And so I don’t have much blame for anyone anymore. It’s like. No. I feel like everyone should write a memoir. And with the power of I. When we meet someone, your memoir should sink in to my brain. How much nicer would we all be to each other if we really knew each other’s stories?

Sarah Gormley 00:37:08  Right. That’s a great.

Eric Zimmer 00:37:09  Great use of AI

Sarah Gormley 00:37:10  Like we would be overflowing with empathy. Yes. And it’s like, I don’t know, it’s. I’m just trying to be nicer to myself and other people.

Eric Zimmer 00:37:21  I agree. And I think those were sort of your mother’s, Yes. Deathbed advice?

Sarah Gormley 00:37:26  Yes. Yeah.

Eric Zimmer 00:37:27  Be nice.

Sarah Gormley 00:37:28  Yeah. Just be fucking nice.

Eric Zimmer 00:37:30  Now, my mother would say there’s a difference between kindness and niceness and blah, blah, blah.

Sarah Gormley 00:37:34  But yes.

Eric Zimmer 00:37:34  The point being, kindness goes a long way towards ourselves and others.

Sarah Gormley 00:37:40  And I think once you learn, learn it with yourself. When you learn some self-compassion, I think it just helps you be more compassionate to other people. It really does.

Eric Zimmer 00:37:50  I think it’s a bidirectional sort of thing. That’s been my experience, because I can think back to early in my recovery, and I would see people who had basically done the sort of things that I had done that I felt really bad about myself and I shamed myself for, and I could have compassion towards them, which then allowed me to see. But then that also as it developed in me, you know. So for me, it’s been this sort of bidirectional thing is that, you know, knowing my own self and being kind to myself, but also and it’s one of the things when you study the research on self-compassion, at least the key thing I have taken away from it, if I were to take one line from a whole lot of thousands of studies, it would be treat yourself like you would a friend.

Sarah Gormley 00:38:39  Exactly.

Eric Zimmer 00:38:39  Because we intuitively sort of or a child or a small child, because we intuitively have compassion for the people we care about, and we intuitively We can see what they’re not seeing. Yes. And we can’t do it for we can’t do it for ourselves. So that imaginative exercise actually is a way.

Sarah Gormley 00:38:58  It’s a training.

Eric Zimmer 00:38:59  And for a lot of people, I think it’s a back door in when the self-loathing is so strong. It’s a imagine what I would do if it were someone else. Allows me to at least envision a world in which kindness could be a response to.

Sarah Gormley 00:39:16  Absolutely. Yeah. Yeah. I like the bidirectional.

Eric Zimmer 00:39:19  As we talk about your mother and we talked about meeting the uncontrollable with control type tendencies and how that changes. There’s another theme that I see in the book, and I just sort of noted it down as sort of the the myth of the neat ending. And I think of a scene where people in your town would come up to you consolingly and say, she’s going to a better place, or.

Sarah Gormley 00:39:44  And she’s going to be with the judge. My dad.

Eric Zimmer 00:39:46  And and how frustrated that made you. And I’m always drawn to the thing places where we’re sort of called to hold two things. You know, and and what you’re being held to there and you make it is, you know. How do we navigate the tension there of saying what I want to say, being myself and also letting other people have the thing that comforts them?

Sarah Gormley 00:40:11  Yes. Because they were grieving. They could be right. One of my oldest and dearest friends. The scene in the book. And she calls the night. The night mom decides to stop treatment. And di calls and says, you know, she’s ready. She’s ready to be with your dad again. And I was so pissed. And you know I’m like her body is riddled with cancer right. And she’s dying. So this is why she’s ready to die? Because she’s dying. But I felt this need to be right. And to your point. Whatever people needed to tell themselves to make themselves feel better in the moment. Because she adored mom. Yeah. So it. You know, it wasn’t me at my best. But you know what? I forgave myself because my mom was dying, so I.

Sarah Gormley 00:41:12  You get a lot of love. You get.

Eric Zimmer 00:41:13  A lot of latitude in those circumstances.

Sarah Gormley 00:41:15  Yeah. You can use it for, like, six months after two. Yeah. My mom just died.

Sarah aGormley 00:41:19  Yeah. Fuck off.

Eric Zimmer 00:41:20  It’s a good one. I don’t think I took enough advantage of that after my father passed.

Sarah Gormley 00:41:24  I’d be like, well.

Eric Zimmer 00:41:24  I could, but now I’m. I’m. You know, one of the things that people do is they love to tell neat, tidy stories. And I recognize that I have a very strong bias against that.

That’s not me. And yet I don’t want to disabuse anybody of their neat, tidy story because again, on one level, they could be right and I could be wrong.

Sarah Gormley 00:41:51  No, of course not.

Eric Zimmer 00:41:55  Well, this is a particularly interesting to me because it’s a journey I’ve gone through, and I’ve watched a lot of people in our community go through, which is one where you have a belief in a neat, tidy. Everything happens for a reason universe, and then you lose it. And how hard that can be?

Eric Zimmer 00:42:15  Because if I could believe certain things, I think I would, because I’m a big believer in usefulness. Like. And I think there are certain beliefs that are actually very useful. And I would, I would actually sign up for a couple of them, but I can’t because you can’t believe something you don’t believe.

Sarah Gormley 00:42:31  Correct.

Eric Zimmer 00:42:31  And so how to make sense of a world in which things don’t happen for a reason. That your mother’s death is just what it is. It’s a it’s a painful, sad thing.

Sarah Gormley 00:42:44  Yeah. And painful, sad things happen in life. And we, fortunately, our creatures who have tools to deal with hard, painful things.

Sarah Gormley 00:42:59  And we should be better in this country about talking about death and grief. And I think we’re getting there. I think we’re getting closer. But, you know, I have a group of friends that are now four of us in the club, adult orphans. We’ve all lost both parents. And I was the first to lose both parents. And it is it’s so disorienting. But there are these moments until you experience it. It sounds absurd, but there are moments of the beauty and gratitude, and you also have an opportunity to look at yourself and be proud of yourself, you know, for being a caregiver and being resilient. So I had my experience with it and everybody else will have theirs.

Eric Zimmer 00:43:43  One of the things that also happens in the book, and you alluded to it, is you fell in love when you came back.

Sarah Gormley 00:43:50  Yes. How does that happen? In what universe does that happen except hallmark?

Eric Zimmer 00:43:54  I was going to say, you know, is this The Bridges of Madison County? I don’t actually know that story. I just know it’s some love story that takes place in a small town.

Sarah Gormley 00:44:02  And that’s Indiana.

Eric Zimmer 00:44:03  What happened with you is in a love story in a small town. I’m less interested in all the specifics of that, but I am interested in how you learn to relate to another human being in relationship. As you began to think about working on your self loathing and particularly working on because right along with self-loathing, we’ve sort of talked about it is this I’m as good as what I do.

Sarah Gormley 00:44:33  Yes.

Eric Zimmer 00:44:33  And that can be very problematic in a relationship. So so how did the the work in therapy sort of, you know, trying to untangle some of this self-loathing. How did that help you in this relationship?

Sarah Gormley 00:44:50  I’ll say a couple of things. So I had done five years of the emotional work before I came home. There was still more work to do, but I had come pretty far in untangling myself from my job is my identity. The pattern was there, but I recognized it.

Eric Zimmer 00:45:10  Enough that you saw taking a year off was really important. Right. Like you have to have some degree of clarity to understand that, that for you you couldn’t heal that. And while being in it.

Sarah Gormley 00:45:19  And the way that happened was that I started to be kinder to myself. I mean, I’d still struggle to say that I love myself, but I certainly was being kinder to myself and recognizing that I was a person with qualities. And so I back at the farm. I have no job, no home, no car. I had lost one parent about to lose another. I mean, there was for a person who was goal oriented and identified by achievement. I was sort of at the lowest low. Yeah, it was just me. This is what you get. And so unlike every other relationship that I had attempted and failed, in which I ignorantly believed that the right person would make me feel better about myself, I did not have that expectation. I already felt better about myself, which meant that I was probably at least 80% closer to being ready for a relationship than I had been before in my life. And then the timing of it was just crazy. So, so does that answer your question?

Eric Zimmer 00:46:37 It does.  And I assume, you know, as we as we begin to disentangle our worth from what we do, we also, I think, are better able to actually be ourselves. And that happens to be a really, happens to be a really key thing in any good relationship is that you enter it as yourself, which, I mean, it took me a long time to figure that one out. I thought I had to enter as a certain type of person.

Eric Zimmer 00:47:06  Posturing, and then then it’s really problematic. So. Oh, yeah. You know, entering as yourself is a pretty big prerequisite for things going well. It’s been my experience.

Sarah Gormley 00:47:16  Right. I entered fully and truly as myself, even what I would have considered one of my lowest points of my life. And to this day, seven and a half years later, I still feel the most comfortable I’ve ever felt in my life with him.

Sarah Gormley 00:47:32  Yeah, and he knows that. And so it’s not it just works. You know, love is funny.

Eric Zimmer 00:47:38  So what I’d like to do now is go deeper into the process of healing self-loathing.

Sarah Gormley 00:47:47  Okay.

Eric Zimmer 00:47:48  Like what sort of things happened in therapy? What things did you learn or what what did what were you taught or what were moments along the way, like, how did this actually happen? To the extent you’re able to put any of it into words?

Sarah Gormley 00:48:02  Okay, well, I’m going to tell you two different things that happen, both of which are scenes in the book, because, again, I included the therapy scene so that people could actually see and feel what, what it’s like. So when I started with David, I told him about the voice, the running voice. I referenced a cassette tape. They don’t exist anymore. But imagine the loop of tape that just never stops running. And the voice, no matter what I did, told me that I was a piece of shit. Not good enough.

Sarah Gormley 00:48:34  Not worthy. Not smart, not funny. Not cute. Not pretty. All day long. No matter what I was doing, I could be in a boardroom, presenting to a CEO. And the voice was still there. You suck. You fucked that up. You screwed that up.

Sarah Gormley 00:48:48  Which is exhausting. Yes. Okay, so one of the things that David recommended is that we give this voice a name so that I could approach it, and he asked me to give it a name, and I was frustrated. I was like, I’m not gonna do so woo, I’m not going to give this voice a name. And then I remembered a kid who had bullied me on the playground, and I said, how did Scott Kennedy, who probably had a crush on me in elementary school, but I didn’t. I beat him up. I held him down and started punching him because he wouldn’t leave me alone, even though I’d asked him. So Scott Kennedy became the name of the voice of the self-loathing.

Sarah Gormley 00:49:26  That was one tool. Yeah, and I still think about it when we have those moments where the voice pops up, I’m like, not today, Scott Kennedy. You know, like it is.

Sarah Gormley 00:49:34  Yep.

Sarah Gormley 00:49:34  And it works. And so that was an example of David getting me to recognize that it’s not my whole who. That it’s this voice and that you can resist. And you can you can challenge the voice. So you pay attention. What does it want? What’s it trying to get from you? And then put him in his place. So that was really useful. The other thing which we hinted at this when we were talking about, how you treat other people versus how you treat yourself. And so David was trying to push me to understand that I am not, in fact, a loathsome piece of shit. And he said, well, how would your friends, how would your friends describe you? And just like I am now, I started crying and he was like, why are you crying? And I have this that amazing friend group from college, and I thought about each of them walking into my apartment, and you know how they would describe me and how they felt about me.

Sarah Gormley 00:50:41  And oh, and it was a very effective way, clearly, to get me to see myself in a different light. And I had to I had to view myself through their eyes. And so again, that was that was an exercise in one of our sessions. And it freed up space in my mind and frankly, my heart for myself to to perceive myself differently. So manage the voice and view yourself more kindly. Yeah, again, none of that sounds like really radical, but those are the types of conversations that I had in the first year of working with him. That started a shift.

Eric Zimmer 00:51:28  Yeah. Well, it sounds, you know, on the surface, simple. And it’s anything but. Right. I mean, it’s extremely it’s extremely hard because I can think of all the hurdles that could come up with that. Like one of them for me used to be so-and-so thinks you’re great, so-and-so thinks you’re great, so-and-so thinks you’re great. And it was like the simple one is, well, they just don’t know me.

Eric Zimmer 00:51:51  But even when I went beyond that and I were like, they do know me, then I all of a sudden start questioning whether they’re really good people, whether they’re interesting people.

Sarah Gormley 00:51:59  What, like, I’m going to trust the guy that thinks I suck. That’s who I’m going to trust.

Sarah Gormley 00:52:03  Yeah, yeah.

Eric Zimmer 00:52:03  It’s this crazy cascading. And that’s why I’m really interested in how this sort of shifts over time, because some of it is working to catch the thought patterns, restructure them, and there’s just an awful lot of that, you know, and endlessly, you know, I always say the good news is you can retrain the way you think. The bad news is, it does take a while, a lot of repetition.

Sarah Gormley 00:52:28  It does.

Eric Zimmer 00:52:29  You know, the book that I’ve got coming out, how a little becomes a lot. That’s how it happens. But there’s another element in there in which you can’t out argue your inner critic. Once a certain debate mode gets engaged, it seems like it’s capable of countering every well, I’m good enough because I’m look, I’m presenting to SEOs.  Look how far I’ve come. And then The Voice just has a perfectly good defense to why that doesn’t matter. Yes. And so there’s another element that happens. And I don’t I don’t know exactly how to put my finger on what it is, but I’m curious, as I say, that if anything comes up in you.

Sarah Gormley 00:53:06  Well, my immediate thought is it’s something about it’s a will, a will to experience a day differently or, you know, you have to have those things can happen. The voices can be they’re doing what they might do, but there has to be a bigger element of this is how I want to experience my life right now. Yeah. And so this is how much room I give you to the noise. I don’t know if that makes sense, but David would probably have a better term for it. You know, and I still have moments. I always say like, look, it’s not like I’m skipping through every day of my life. It’s all rainbows and birds chirping.

Sarah Gormley 00:53:45  You know, just last week, I got hit with something and I was down a little bit down on myself for about two days. But that’s all I can take anymore. I’m like you can get your two days. You got, you got your two days. And now let’s get back to the truth which is you’re capable and you’re bright and you’ll figure it out. Let’s go with that. We’re not going to go into the paralysis and anxiety and fear. Yeah. You can you can feel poorly for a couple of days and that’s about it. And so that is when I say there’s the will and the want to to experience life differently. and that’s been important to me. I don’t know if that’s a clinical expression. I know it’s not, but it is. It’s what you’re trying to answer in your book.

Eric Zimmer 00:54:33  A little bit, but I honestly don’t understand it to be to be completely honest. Like one of the things that, you know, I’ve said before, if I, you know, if I got to meet God, assuming there was one which we’ve sort of covered, but assuming, let’s say I did. The creator of the universe. And I got some I got a lot of basic questions out of the way, like what the hell’s going on? And, you know, one of the questions I would really that has been a personal question is why is it that some people get sober and others don’t? Because I watched people show up in the same treatment centers that I did. I watched them go to the same meetings and I saw them put the effort in. They, you know, it wasn’t, they were just going through the motions. They were trying. Now I have some answers, I have I mean I could give you some answers. Oh it’s about how much support they had or there’s a lot of different factors, but underneath it, there’s this intangible that I don’t understand, which is that. And I think addiction just paints a starker picture of I think it’s a nice analogy for a lot of things in life. It’s just because it’s so intensely focused. And in it there is a certain amount of loss of choice. That’s how it’s defined to a certain degree. And yet the path out is defined by a certain amount of agency and how those things combine. And I think any of us in our healing journeys can there’s that word again, but can look at that and see like, oh.

Sarah Gormley 00:56:01  So in the book, there’s something that David and I talk about quite a bit, and we think of a Venn diagram and we talk about that. People are made up for three components. There is heredity, environment. So there’s the circles cross over, and the third circle is something that’s just uniquely you. Yeah. And all three of those things contribute to who you are and how you show up in the world. So I’m wondering if the third circle, the uniquely you part, is the will I was talking about. And for you, it’s what makes the difference between some people recovering and some people not. And that’s just unfortunately, maybe luck of the draw in terms of what we can do.

Sarah Gormley 00:56:44  And David and I talk about the Venn diagram when I’m still being really hard on myself. He was like, you don’t. Why aren’t you giving yourself the credit for who you are? This. That third circle. And so I can’t answer that, but it might be a little bit closer to what you’re asking.

Eric Zimmer 00:57:03  Yeah. I don’t want to go down the rabbit hole of of whether what that third circle is and how does it exist. But I had a conversation last week with a guy who wrote a book about the victim mindset, and he’s talking about something very similar. He’s saying like, there is your environment, there is your DNA, your genetics is the hand that you were dealt, which is a big part of what life is. But there’s another element which is your agency. And the more that we believe in that agency, I believe the stronger it gets. So it’s it’s useful to recognize the ways that the things that have happened in our lives have shaped us into who we are. Up to the point that I think that that begins to feel like I have to be that way, because then agency disappears, agency has to have some belief.

Sarah Gormley 00:57:55  And you’re giving too much power.

Eric Zimmer 00:57:58  Too much. Yeah. You’re not you’re not honoring that that other part. Right. And so it’s the recognition of like, okay, I’m, I’m the way I am based on a lot, you know, like I, you know, I think I come from a family of. It’s very emotionally repressed, depressive. Like, I can look back a couple generations and I think, yep, it’s there. Genetically. Environmentally, all the above. And I have an agency in how much that dictates my overall experience. It dictates some of it for sure. Yes, but it doesn’t all. And that’s part of the reason I also love this idea of little by little, is because we may only have a little bit of that agency at a time, right? We just have enough to keep sort of inching along as, you know, bigger shifts start to reveal themselves.

Sarah Gormley 00:58:52  And the other thing as you were talking that I think about is like bringing stuff up and looking it over. Right. You know, what you inherited, you know, if you take it out and look at it and examine it, you’re like, yeah. Got some of that. Yeah. Got some of that too. Okay. I’m aware of it. And I think just there’s so much to me that awareness and understanding Standing, frees  up acceptance and, then move it along. Right?

Sarah Gormley 00:59:17  Like, yeah, check.

Sarah Gormley 00:59:19  But then I do the thing where it’s like, yeah, not today. You’re not. We’re not doing that. Scott Kennedy today.

Eric Zimmer 00:59:24  Yes. Good old Scott Kennedy.

Sarah Gormley 00:59:26  Scott Kennedy.

Sarah Gormley 00:59:28  Scott Scott, if you’re either Scott.

Eric Zimmer 00:59:30  If you’re listening to this and you lived in Chandlersville a long time ago and used to beat up a blonde girl. We’d like to hear from you.

Sarah Gormley 00:59:42  I got sent home from school. It was bad.

Eric Zimmer 00:59:44  Before we wrap up, I want you to think about this. Have you ever ended the day feeling like your choices didn’t quite match the person you wanted to be? Maybe it was autopilot mode or self-doubt that made it harder to stick to your goals. and that’s exactly why I created the Six Saboteurs of Self Control. It’s a free guide to help you recognize the hidden patterns that hold you back and give you simple, effective strategies to break through them. If you’re ready to take back control and start making lasting changes. Download your copy now at once. Let’s make those shifts happen. Starting today, when you feed a book. 

So if you could speak directly to that woman sitting on the couch in New York all those years ago reading The Noonday Demon, what would you say to her?

Sarah Gormley 01:00:36  I would hand her the book. I would say, look, you need to learn to be kinder to yourself. So maybe find find a group, group therapy or find a therapist. Don’t wait until you think your pain is enough.

Eric Zimmer 01:00:52  That’s a beautiful way to wrap up. You and I are going to continue for a few minutes in a post-show conversation, which is available to people who support the show. So listeners, if you’d like access to those post-show conversations.

Eric Zimmer 01:01:03  We also have ad free episodes and all kinds of other goodies. And the really important thing is you get to support a show that needs your help. Go to one feed. Join. You and I are going to be talking about a thing in the book that I really love, which is you talking about how hard it was to be who you were to your parents because you didn’t want them to hurt. And I think that’s a really there’s a lot there. So you and I are going to discuss that. But thank you so much for coming on.

Sarah Gormley 01:01:30  Thank you for having me. It was a real treat to be here in person.

Eric Zimmer 01:01:33  Thank you so much for listening to the show. If you found this conversation helpful, inspiring, or thought provoking, I’d love for you to share it with a friend. Share it from one person to another is the lifeblood of what we do. We don’t have a big budget, and I’m certainly not a celebrity, but we have something even better. And that’s you just hit the share button on your podcast app, or send a quick text with the episode link to someone who might enjoy it.Your support means the world, and together we can spread wisdom one episode at a time. Thank you for being part of the one You Feed community.

Filed Under: Featured, Podcast Episode

Why We Stop Noticing What Matters and How to Feel Alive Again with Tali Sharot

June 20, 2025 Leave a Comment

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In this episode, Tali Sharot explains why we stop noticing what matters and how to start feeling alive again.  She describes what habituation is and how our minds normalize what once moved us. Tali also explores ways that we can reawaken joy, purpose, and even moral clarity. It’s an eye opening look at the subtle ways we lose and then can reclaim our aliveness.

Feeling stuck? It could be one of the six saboteurs of self-control—things like autopilot, self-doubt, or emotional escapism. But here’s the good news: you can outsmart them. Download the free Six Saboteurs of Self-Control ebook now at oneyoufeed.net/ebook and start taking back control today!

Key Takeaways:

  • Concept of habituation and its effects on emotional responses
  • Importance of noticing the extraordinary in everyday life
  • Strategies for counteracting habituation, such as taking breaks and diversifying experiences
  • Relationship between habituation and creativity
  • Impact of social media on emotional well-being and habituation
  • Exploration of habits and addiction, particularly in relation to social media
  • Discussion on the nature of lying and habituation to dishonesty
  • The balance between exploration and exploitation in personal experiences
  • The complexities of human emotions and expectations, particularly regarding women’s rights and happiness
  • Encouragement to experiment with life choices to enhance well-being and fulfillment


Professor Tali Sharot is a leading expert on decision-making and emotion. Sharot combines research in behavioural economics, psychology, and neuroscience to reveal the forces that shape our decisions and beliefs. Her award winning books – The Influential Mind, The Optimism Bias and Look Again – have been widely praised, including by the New York Times, Forbes and more. Her speaking audiences also include Google, Microsoft, The European Parliament, NATO, Goldman Sachs, Prudential, the World Economic Forum, among many others. She has written for top publications including TIME magazine, The Guardian, and the New York Times. Professor Sharot has been a guest multiple times on CNN, MSNBC among others and co-presented BBC’s Science Club. She held prestigious fellowships from the British Academy and Wellcome Trust. Professor Sharot currently divides her time between MIT and University College London where she directs the Affective Brain Lab. Her TED talks have been viewed over 17 million times.

Connect with Tali Sharot:  Website | X | Facebook

If you enjoyed this conversation with Tali Sharot, check out these other episodes:

How to Stop Losing Your Mind (Literally): The Surprising Science of Attention with Amishi Jha
How to Create Elastic Habits that Adapt to Your Day with Stephen Guise

By purchasing products and/or services from our sponsors, you are helping to support The One You Feed and we greatly appreciate it. Thank you!

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If you enjoy our podcast and find value in our content, please consider supporting the show. By joining our Patreon Community, you’ll receive exclusive content only available on Patreon!  Click here to learn more!!

Episode Transcript:

Tali Sharot 00:00:00  If we weren’t the kind of creatures that habituate to these negative things, we wouldn’t be able to function. Not as an individual, not as a species. Right? We all have had these experience of things that happen to us that are sometimes really tragic, sometimes just feel tragic, perhaps are not that tragic, but over time we bounce back. That’s what people do.

Chris Forbes 00:00:26  Welcome to the one you feed. Throughout time, great thinkers have recognized the importance of the thoughts we have. Quotes like garbage in, garbage out or you are what you think ring true. And yet, for many of us, our thoughts don’t strengthen or empower us. We tend toward negativity, self-pity, jealousy, or fear. We see what we don’t have instead of what we do. We think things that hold us back and dampen our spirit. But it’s not just about thinking our actions matter. It takes conscious, consistent, and creative effort to make a life worth living. This podcast is about how other people keep themselves moving in the right direction.

Chris Forbes 00:01:06  How they feed their good wolf.

Eric Zimmer 00:01:10  In Zen, we’re taught to see the extraordinary in the ordinary. And for a while I tried to live entirely that way. But eventually I had to admit novelty matters to me. I need newness to feel alive. That inner tug is exactly what neuroscientist Tali Sharot names in her new book. Look again. In this episode, we talk about habituation, how our minds normalize, what once moved us, and how we can reawaken joy, purpose, even moral clarity. It’s an eye opening look at the subtle ways we lose and then can reclaim our aliveness. I’m Eric Zimmer and this is the one you feed. Hi, tally. Welcome to the show.

1:53 – preroll

Tali Sharot 00:01:54  Hi. Thank you for having me.

Eric Zimmer 00:01:55  I’m excited to have you on. We’re going to be discussing your book, which is called look again the Power of Noticing. What was always there? But before we get into that, we’ll start the way we always do with the parable. And in the parable, there’s a grandparent who’s talking with a grandchild, and they say, in life there are two wolves inside of us that are always at battle. One is a good wolf, which represents things like kindness and bravery and love, and the other is a bad wolf, which represents things like greed and hatred and fear. And the grandchild stops and they think about it for a second. They look down at their grandparent and they say, well, which one wins? And the grandparent says, the one you feed. So I’d like to start off by asking you what that parable means to you in your life and in the work that you do.

Tali Sharot 00:02:40  Okay. Well, I mean, I think feeding the good wolf and not feeding the bad wolf requires some kind of like, conscious decision and some kind of reflection and control about regarding what you decide to do, but also what you decide should fill your mind. What kind of information you let in, both from the outside, and also what kind of information you focus on coming from the inside. I think from the outside, it’s a very relevant task because there’s a lot of different opinions and information and use, and it’s super easy to just go online and feed the bad wolf, and that is probably the easiest thing to do nowadays.

Tali Sharot 00:03:33  You go on social media, you just go on on any news website and there you go. Lots of food for the bad wolf. So I think that that requires some kind of like conscious control of making sure that you’re making decisions about how much time to spend online on different platforms. and you know, when when is probably enough and how to evaluate the information that’s coming in.

Eric Zimmer 00:04:00  Yeah. I think that so much of what you talk about in this book around looking again and about habituation speaks to how we engage online. And we may get to social media, which is a chapter in the book. But before we jump there, let’s talk about the core idea in this book, which is that we as humans habituate. Explain to us what that means.

Tali Sharot 00:04:27  Sure. So habituation means that we respond less and less emotionally and physiologically to things around us that are constant or that are very frequent or that change, but very, very, very slowly. So let’s start with a really simple example. You walk into a room full of cigarette smoke.

Tali Sharot 00:04:47  At first the smoke is quite salient, but studies show that within 20 minutes you cannot detect the smell of the smoke or, you know, you’re there’s there might be an AC in the background at the moment, but because it’s been there all day, you don’t notice it anymore. So that’s physiological habituation. And just as you habituate to a smell or a sound or even the temperature, we also habituate to more complex things in our life, from maybe the view outside your window to even more complex things like, a new relationship or a new job. So it could be good things like those things, right? It could be good things in your life. But because they’ve been there for so long, they don’t bring you as much joy on a daily basis as they probably should. and also, you might have actuate to the not so great things in your life, perhaps, cracks in your personal relationship, inefficiencies in the workplace because they’ve been there all the time. You don’t notice, and if you don’t notice, then you might not be likely to change.

Tali Sharot 00:05:51  So that’s basically the idea of habituation.

Eric Zimmer 00:05:54  Yeah, I think a lot of us have heard about the idea of the hedonic treadmill, meaning, you know, something that once brought you pleasure doesn’t so much over time, and you need more to give you pleasure. But I also love the idea that you’re framing it in the reverse, in which that we habituate to bad things, which on one hand is a good thing. If we’ve got a circumstance in our life that is difficult, we don’t want it to be like a constantly open wound. And yet there’s a downside to that.

Tali Sharot 00:06:21  Yeah. So there are things that happen to you and there’s not much you can do. Right. Loss of a loved one, for example. Sometimes you lose your job. So there could be quite difficult things that happen. And the best you can do is just adapt. Right. We need to move on. And in fact, if we weren’t the kind of creatures that habituate to these negative things, we wouldn’t be able to function.

Tali Sharot 00:06:45  Not as an individual, not as a species. Right? We all have had these experience of things that happen to us that are sometimes really tragic, sometimes just feel tragic, perhaps are not that tragic, but over time we bounce back. That’s what people do. That’s a good thing. It’s a really good thing. And in fact, people with, depression, for example, aren’t able to do it, effectively. So people with depression don’t bounce back as easily from negative things that happen to them in their life. However, on the other side, there are negative things around us that we can change, right? And so in those cases where it is changeable, that in that case habituation may be not a good thing. and again, it could be in your private life. It can also be in society. Right. There might be negative suboptimal things in society that’s been there all the time. And so we don’t even think about them. Right. It could be racism, sexism. It could be just as I said, inefficiencies in the workplace, that we kind of don’t notice because it’s always been there.

Tali Sharot 00:07:48  So it doesn’t really attract our attention. There isn’t much of a reaction to it.

Eric Zimmer 00:07:52  Yeah, you’ve got a great line about how what’s thrilling on Monday becomes boring by Friday. And conversely, you say something like, what was a horror on Sunday is, you know, by Wednesday, is it this isn’t what you said, but something like an inconvenience. And so this habituation being a good and a bad thing. Are there ways or what are the ways that we can start to adjust how we habituate to, to become a little bit more active in the process of habituation or habituation, I guess would be the opposite of habituation that you call it.

Tali Sharot 00:08:27  Yeah. So, you know, as you said, habituation is a good thing or a bad thing. the thing is it’s a natural thing. So we all habituate. I mean, all of us habituate maybe to different degrees. And as I said, you know, some individuals actually have problems habituation. But most of us habituate. And so we don’t necessarily usually need to learn how to habituate.

Tali Sharot 00:08:49  What we need is to figure out how to disappear. In many of the circumstances where it will be advantageous to us to disappear. Not because habituation is bad in general, but because it also leads to this, as we said, less joy, right? And less noticing and changing. And so and so it is helpful to, first of all, know about what habituation is, right? So we can recognize it in our life, but then also know about ways by which we can disambiguate. And disambiguate simply means noticing and feeling again. Right. So reacting to things again. And so really there are two main ways to disappear. And they’re somewhat related to each other. The first is taking a break. So if you take a break from something, if you’re not around it for some time, you will disambiguate by definition. And then when you come back to that thing, you feel again. So you can imagine, you know, there’s like the view outside my window. Perhaps it’s a nice view and I don’t really notice it because I’m sitting here every single day.

Tali Sharot 00:09:52  But if I leave for a week and then I come back, I’ll be more likely to notice that’s this habituation. Or let’s take an easy example, food. Right. So some people are, you know, you really like a certain dish, right. There was a nice experiment they did with mac and cheese. People love mac and cheese. They ate it every day three times a day. Of course, after a few days, they they didn’t love the mac and cheese as much. But if they then had a little break from the mac and cheese and came back a few days later, a week later, well, then they had a positive reaction. We can, you know, you probably have that feeling with with friends and family members, even if you see them every, every day, you might have less of an appreciation. But if you don’t see them for a while, I mean, we all know this is part of life. Then we see them again. We have more of a reaction.

Tali Sharot 00:10:36  This is this habituation. So breaking, having breaks is is one way in which we can go. And sorry you’re about to to ask a question. Go ahead.

Eric Zimmer 00:10:45  Oh I was just going to say my editor is my best friend, and I’m just letting him know now that I don’t plan to see him for about the next six months just to try and rekindle some fondness.

Tali Sharot 00:10:54  Yeah. And you know what? It doesn’t even have to be six months. We habituate and disappear so fast. Yeah. And, you know, you may have had this experience that if you just go away for a business trip, not even a very long business trip, you go away for a weekend, and then you come back and suddenly you’re kind of normal. Everyday world seems to sparkle. You’re able to see things, the good things again.

Eric Zimmer 00:11:17  Before we dive back into the conversation, let me ask you something. What’s one thing that has been holding you back lately? You know that it’s there. You’ve tried to push past it, but somehow it keeps getting in the way.You’re not alone in this. And I’ve identified six major saboteurs of self control. Things like autopilot behavior, self-doubt, emotional escapism that quietly derail our best intentions. But here’s the good news. You can outsmart them. And I’ve put together a free guide to help you spot these hidden obstacles and give you simple, actionable strategies that you can use to regain control. Download the free guide now at one Eufy e-book and take the first step towards getting back on track. 

Do we habituate quickly to something we’ve already habituated to? So, meaning, let’s take your example of I come home after a business trip. I get three days away. I get home the first 30 minutes. It’s kind of novel, and then before I know it, it’s like, oh, all right, I might as well not have been gone. Is that because I was already sort of habituated to it, and it would take a longer break for that, that sparkle to last longer? Yeah. Or there are ways in which I approach it that could.

Eric Zimmer 00:12:34  Well, I guess you said there was a second way. So breaks were one.

Tali Sharot 00:12:37  Right? Right. And although I can’t think of a study specifically, I’m sure you’re right that if we’ve already encountered something. We’ve habituated to it. Sure, we go away. We just habituate, we come back and it lasts for a certain amount of time, but not a very long time. You know, and I know this, like in my own life, I live in two places. I live in Boston and I live in London. and when I’m in one place, I really there’s things that I really miss in the other place, and I. And then I go back to the other place, and it feels wonderful for exactly like 2 or 3 days, right? Sometimes a little longer. 

Tali Sharot 00:13:09  Okay. So that’s one way. Now the other way is to make changes and diversify your life. So to do things differently. And it could be simple things. It could be things like, just take a different route to work.

Tali Sharot 00:13:25  Right. Or it could be something a little bit bigger, like try a new sport, take a class online in something that is away from your regular job. talk to the type of people that that you don’t usually talk to. it could be big things. It could be like working on different projects or living in different places. But if we diversify our life, we are in constant kind of changing, right? And change means less habituation, but change also means learning. So every time you do something a little bit different, you put yourself in a in a state of learning. You have to learn the new rules. And there’s many studies showing that learning in and of itself brings people joy. So that’s one way to actually kind of enhance well-being just by the change in and of itself.

Eric Zimmer 00:14:18  I think about this a lot because I have been a Zen Buddhism student in the past, and there’s a lot in Zen about learning to look at the ordinary so that it becomes less ordinary. And at one point, I think I went a little too deep into that, and I began to not recognize the need that I seem to have for more novelty maybe than the average person.

Eric Zimmer 00:14:48  So it seems to me there’s the strategy of doing different things, which I think is we can go more into. But then there’s also is there a strategy around how I learn to look at the things that I’m still around in new ways or fresher ways?

Tali Sharot 00:15:04  Okay, so as we said, one way is just to actually take yourself out of that. Right. Yep. And then when you come back, you will see it differently. You could also use your imagination, right. So if you kind of close your eyes and imagine yourself. And this is something that, I saw Lawrie Sanchez talk about, you imagine yourself without whatever it is that your home, your comfortable home. Right. Without the people who are close to you. Imagine it vividly. And that actually creates quite an emotional reaction. When you open your eyes, you have the same kind of feeling of like gratitude. It’s a bit like you have this, you know, a nightmare when you’re you suddenly don’t have your close ones or somebody, something that you care about taking.

Tali Sharot 00:15:47  And when you wake up, you’re really kind of startled. Yeah. And that’s a little bit that’s similar. And then you see things differently. Again, none of this, none of it I find lasts for very, very long. Yeah. And this is why it’s really a combination of all of these things. that is really needed to be able to kind of see things a little bit more vividly, even though, they’re just routine.

Eric Zimmer 00:16:12  Yeah. I have a nightmare like that, relatively common, where I lose my, my partner and I don’t know why I have it. And I used to think of it as a bad thing. And now I think it’s a great thing to have happen to me from time to time, because it does exactly what you say. It gives me that that visceral feeling of what it would actually be like. And in the dream, it’s horrible. I mean, it’s, you know, it’s a it’s a, it’s definitely a nightmare. And when I wake up, I’m grateful.  But I try and try and harvest that in a positive way to help me be less habituated. And that’s one of the points you make early in the book, is that many couples mistake adaptation for relationship failure. Say more about that.

Tali Sharot 00:16:53  Yeah. And so this actually came about. So my co-author, Cass Sunstein, was he went to a wedding and he was seated at the wedding next to Esther Perel, the relationship expert, while we were writing the book. So it was quite good, good timing. And of course, they’re in a wedding, so they talk about relationship. Well, she’s a relationship expert. So it’s I imagine everyone talks to her.

Eric Zimmer 00:17:15  I was going to say that’s probably her constant stream of, of of conversation.

Tali Sharot 00:17:20  Yeah. That kind of took us into into her work. And when we kind of read and saw her talks and so on, we found that what she says is that she surveyed many, many, many individuals. And when she asked them, hey, when are you most attracted to your partner? They say it’s one of two instances. Either I’ve been away from my partner and then I come back. Right. So this is like the break. or I see my partner in a new situation. So maybe they are talking to strangers. Maybe they are on the stage doing something right. So a novel kind of situation. And so this is variety diversity. So it’s exactly the two, ways in which people dishabituate a break. and, and diversity. So it’s a novelty. It’s having it’s having the same thing. but in a, in a kind of a novel way. But also, you know, I think we all say this in a book that we have this sense that we know our partner very well. I think many people do like, oh, you know, we know who they are. But in fact, you don’t, you don’t really know everything about them. They don’t really understand what it is to be them. And so in some ways they are always would be a sort of a stranger to you. But that is not a bad thing, because that is exactly the type of thing that Esther Perel suggests will actually enhance attraction.

Eric Zimmer 00:19:05  In that section in the book. You’re also talking about ways to enhance or to habituate, but also not to mistake habituation for a bad relationship necessarily.

Tali Sharot 00:19:19  Yeah. I mean, I think you it’s kind of a tricky thing. It’s it’s a natural thing that would happen. So it’s not necessarily an indicator of something specifically wrong I would say in a relationship. But it also is something that needs to be addressed, I think to the extent that one can, because you do want to feel the joy, right? of of being with someone and you know, the ways to do it, I think are the same ways that we’ve talked about. So take a break. And what I mean to break it doesn’t mean like a break from the relationship. It could be just like, okay, an evening away, a weekend away. You come back. Right? So having some kind of like space is as helpful because every time you have a break and they come back, you disappear. But there is a wonderful study.

Tali Sharot 00:20:04  It will sound very unrelated, but it is related. So they had people, ask them, hey, what is like a song that you really, really like? Okay. And then they ask, hey, would you rather listen to the song beginning to end without any breaks? Or would you rather listen to the song with little breaks in between? Every 32nd you’ll have a little break. And so 99% of the people said, I don’t want any breaks. I want to listen to the song beginning to end. Right. But then they did the experiment and they had one group of people listening to the song beginning to end. No breaks in. Another group listened to the song with little breaks in between. And they found that those people who took the breaks actually enjoyed the song more. And the reason is that if you when you start listening to a song that you really like, you’re really enjoying it, right? So joy is really high and then joy starts going down. You’re still enjoying the song, but not as much over time because you are habituated.

Tali Sharot 00:20:57  But then if I break it and then you come back, you dishabituate. So when you come back, the joy goes back up. Right. I think there’s an analogy here, where, you know, there’s something that you love or you want to be you want to be at near those things all the time. You don’t want these breaks. You don’t want to come and go. but in fact, by doing these things that are counterintuitive, that can actually, be something that that’s positive, that’s helpful.

Eric Zimmer 00:21:24  Right. You talk about chopping up the good but swallowing the bad whole.

Tali Sharot 00:21:29  So the idea of swelling up the bad whole is that, it goes to these things that we said we can’t really, control or we can’t change, and we mean mostly things that are, like, just like annoying jobs. You have like, admin work or tax or you need to clean the toilet or, I don’t know, you need to travel somewhere. So the idea here is that habituation is actually your friend because the habituation to negative things, let’s say you have to clean.

Tali Sharot 00:21:59  Right. So you have like this negative feeling but like you will habituate so will go. The negative will go down over time. But if you take a break and then you come back, then the negative feelings go back up. So so this is why we suggest you know the good stuff. You want to break into bits and the negative stuff, the bad stuff that things that you just need to do. I’m not I’m not talking about things that I can actually control and change, but those things that are just, they need to be done with and, swallowing it in one go could be a good thing.

Eric Zimmer 00:22:28  So a long dental procedure versus going back three separate times?

Tali Sharot 00:22:31  Yes. Yes. There are, of course, limits, you know, to these, to this. Of course.

Eric Zimmer 00:22:37  Is there anything that controls or what causes some people to habituate more than other people, or some people to need more novelty than other people? And I’m thinking a little bit about you talk about Warren Buffett and Bill Gates’s reading styles as, as an example of different ways of approaching this.

Tali Sharot 00:22:58  Yeah. So in psychology, the idea that there are different there, individual differences in people’s tendency to explore, to try new things is well known. there are people who are more of explorers and there are people who are more in kind of psychology. You call it exploits. There’s nothing bad in it. And it just means that you kind of like, do the thing that you like over and over rather than try different things. Right. So they explore, we’ll try different restaurants and they exploit. We’ll find the one that they like and they’ll go back again and again. So that’s the exploit. neither exploring all the time or exploiting all the time is probably the best way to go, because if you are exploiting, you’re probably missing a lot of other things, right? Just because you don’t know they even exist. So you think it’s your favorite restaurant, but you haven’t tried other things. And also you’re missing the challenge of change and learning and variety. But if you’re on the kind of extreme of exploring, then you might never actually progress because you’re like moving from place to place, just looking around, right? So probably some something in the middle is a good idea.

Tali Sharot 00:24:10  And what we have kind of, non empirically observed is that it’s often the case that one individual in a couple tends to be more of the explorer, and one tends to be more of the exploiter. And it probably, we guess maybe it is not, a coincidence that couples end up being when one is explored by the exploiter. Right. It’s probably like maybe we’re attracted to what we actually need, right? If you’re a explorer, you need someone to, like, take you in. Okay, this is a good thing. Let’s do this. And if you’re like the exploiter, you need someone to take you out of your comfort zone.

Eric Zimmer 00:24:43  yeah. My relationship is definitely that way. I am the explorer, and she is more the, you know, exploiter, meaning she’s. She’s far more comfortable, like in a comfortable area. Just settling down, relaxing, enjoying. And I’m, you know, I’m all over the place. And so I do think we are good for each other because she helps me realize, like, okay, just you can just sit on the couch for a few hours and relax. It’s really not a big deal. And and then I can help encourage her to do more. And I think we it’s a it turns out to be a good good blend.

Tali Sharot 00:25:16  Yeah. And we suggest that exploration exploitation. it could be in the stuff that you’re actually physically doing. But it could also just be there. You mentioned Warren Buffett and Bill gates. the reason we mentioned them is because we think it’s also the type of things, information that you collect into your mind. Right? So the the Warren Buffett so we looked at like the books that they recommend. Right. And Warren Buffett’s all the books that he recommends. I mean, I would say 97% is all about investment, right. Investing like this way or that way. It’s like write 100 books, all investment, while Bill gates, it’s all over the place. Yeah. it could be about tennis. Sure. It could be about business. It could be about there’s there’s Aspergers symptoms. There’s like syndromes. There’s all sorts of things in that list.

Tali Sharot 00:26:03  Very, very different history. All sorts. so we think he’s probably within the domain of knowledge. He’s probably more of an explorer, and Warren Buffett is more of an exploiter. Both of them are hugely successful. Maybe they’re both hugely successful, partially because of those traits.

Tali Sharot 00:26:20  Right. I mean, there is studies showing that at least when it comes to creativity, actually the kind of the change is an advantage. So the more I would say more towards the explorer, if you will. I mean, what the studies show is that there’s two things that they show. But the first thing perhaps is people who habituate, slower are actually tend to be more creative. So, there’s many ways to test how you to, to measure how fast you habituate. You could be. The what they did is just had the same sound. They had the same sound they introduced to people like, and they can measure their skin conductance response. So if you hear for the first time, you have a lot like a physiological response, quite large, and then the next time is like less and so on.

Tali Sharot 00:27:10  So they can measure that. And they found that those individuals who didn’t have this typical reduction in their response, they kind of like remained kind of aroused high. They tended to be more creative in the sense that they were more likely to be people who had a patent under their name, wrote a book. Had art displayed in galleries, and so on. And the suggestion was that people who habituate slower, they kind of have more information, I would say, like, you know, floating around inside their mind. They the information stays there from longer. It could be like visual, olfactory like pieces of knowledge. And because they’re kind of a mishmash of soup in your mind, it could be quite, confusing and sorts. Right? Distracting. But it also means that different pieces of information that seems like they’re not really related to each other suddenly, like, if you will collide and create this new idea so that that is the relationship between habituation and creativity. They also found in a different study that if you just change your immediate environment.

Tali Sharot 00:28:12  So let’s say I’m in my office, I go out, I go for a walk outside, then I come back, then I go sit in the kitchen. You know, every time I’m changing my media environment. They saw that creativity was enhanced. Now, it wasn’t only enhanced for about six minutes on average, so not very long, but so six minutes could be your eureka moment, you know?

Eric Zimmer 00:28:32  But six minutes multiple times a day actually adds up to something useful. I mean, it’s one one strategy that I try and use is just I’m working at first from my porch and then I go to the co-working space. Then I take a walk and think about, you know, like I just find that that for me. And again, I think I’m a I’m higher on the openness to experience need. Right. So I think it it serves me, serves me well to, to do more of that.

Tali Sharot 00:28:59  Yeah. Because every time you do that, that information coming in your mind is different, right? It’s not like now you’re sitting and you have the same colors and the same things coming in and the same time of like maybe smell and, but then you go into a different room and it’s completely different.

Tali Sharot 00:29:14  So your, your mind kind of like opens up and takes in, it starts processing again and that boost. What they found is, is helpful.

Eric Zimmer 00:29:23  Before we wrap up, I want you to think about this. Have you ever ended the day feeling like your choices didn’t quite match the person you wanted to be? Maybe it was autopilot mode or self-doubt that made it harder to stick to your goals. And that’s exactly why I created the Six Saboteurs of Self Control. It’s a free guide to help you recognize the hidden patterns that hold you back and give you simple, effective strategies to break through them. If you’re ready to take back control and start making lasting changes. Download your copy now at one newsfeed. Let’s make those shifts happen. Starting today, one you feed e-book. So let’s talk a little bit about social media, because I think social media is one of those things we hear all the time about how it gives us these quick little hits of dopamine, which is in essence, a way of us feeling something new.

Eric Zimmer 00:30:21  And yet, for a lot of people, it ends up being an overall deadening experience. Talk to me about how those two things combine.

Tali Sharot 00:30:30  Yeah. so I think the the problem that we talk about, about social media in the book is that it’s a little bit like that AC in the background, but maybe you have some like there’s TV in the background and you don’t really notice it because it’s been there so long. But then someone turns it off and suddenly like, oh, it’s a relief. You’re just like the silence. You know that feeling? And you didn’t even realize that it was annoying you until someone turned it off. I think social media is like that to some extent, which is we mostly probably think that it has some negative effect on us, or we think it probably has maybe stresses you out to some extent, but we don’t really know because it’s constantly there. It’s there every single day. But you know, when you do the experiments, it was found that people who go off social media have a positive enhancement and they don’t choose to.

Tali Sharot 00:31:23  So it’s like they actually manipulate. They take one group of people, pay them money to get over social media. Another group of people pay the money to just continue doing what they’re doing, right. So it’s not self-selection or anything like that. But when they come back at the end of the month, they do find that the people who went off social media are doing better on every single measure. They’re happier, they’re less stressed, they’re meeting people in person. They’re playing on the piano. So they’re much they’re much better. And I think what’s interesting is they are often surprised by the impact. They may be some suspect, oh, there probably has some impact on me, but they don’t really predict the actual magnitude that that going off social media has. Now, all that being said, it’s also was found in that study that they went off social media. They felt better. But then at the end of the month, they just went back on social media. Yeah. So there’s this kind of pull, right? That is very hard to overcome.

Tali Sharot 00:32:19  I mean, it is reminiscent of addiction where we know, like if someone is addicted, they know it’s not good for them. You know, they want to get off. And when they get if they manage to get off for a while, it’s like positive. But then there’s this like pull that takes you back in. And it’s a combination of a few things like why and I think screens in general. But it does matter what you do on, you know, it’s not just screens. It does matter what you’re doing and what kind of like things you’re bringing in. there’s a lot of reasons why it can have a negative effect. I think one is just this kind of continuous, like it’s easy, but the information is not very. It doesn’t enhance your knowledge or deeply enhance your knowledge to a degree. So it’s kind of nothingness. Yeah. It’s like, you know, it doesn’t make sense. It’s like watching TV. Although I really love a lot of shows, I absolutely love and and it’s in the sense that you don’t need to do much, but it doesn’t teach you even as much as like maybe a TV show does, right? I think a lot of TV shows, there’s a really careful thought behind them.

Tali Sharot 00:33:23  Not all TV shows, but many are careful. There’s a careful thought about what are we trying to express? What are what is a message like, what are you learning about different characters and different cultures? It can go deeper because for it’s a longer time when it’s like literally seconds that you’re like people with random opinions about random things, you don’t really gain much. I mean, some sometimes I’m like, oh, that’s interesting. Someone I put in an article that I was like, oh, that’s interesting piece of information. But mostly it’s just like goes in and out and doesn’t really stay. So sort of a waste of time. And I think that relates to this idea that, you know, it’s so important for humans to feel like they’re progressing and learning. Even if we’re not conscious, that is as important. It’s important for every single person. And on social media, you don’t get that. You’re not getting the feeling of progressing and learning. If anything, you might be getting the opposite, which is like the obvious other problem with social media, which is it’s not real.

Tali Sharot 00:34:20  You know, a lot of it is not real. You’re seeing other people doing things which is like, well, that’s not even reality. It may make you feel bad about your own life for no real reason. So those are all the problems. But I think, you know, it’s both a habit which a habit is not quite like. Habituation. Habituation is feeling less in response to two things. Habit is like doing, just doing the same thing again and again and again.

Eric Zimmer 00:34:45  Automaticity.

Tali Sharot 00:34:46  Exactly. without any kind of like real conscious desire, I would say.

Eric Zimmer 00:34:53  Yeah. I’m curious about this. People going back to social media, even after reporting it being better while they’re off of it, because I spent a lot of time thinking about how people change. And we see this over and over in all sorts of different domains. I mean, addiction is one I now, I’ve been in recovery for a long time. So somehow that that pull back. I’ve managed to, to get beyond. But we see people go on diets and feel better and then, you know, they do it for six months, and then the next thing you know, they slide all the way back.

Eric Zimmer 00:35:25  So there’s there’s some element of that pull back. And I’m always curious as to, to what the different pieces of that are, how much of that is, you know, how long it takes to to erase a bad habit, not a habituation, but an actual bad habit, which seems to have an energy to itself.

Tali Sharot 00:35:45  Yeah. So there’s habits and there are addiction. I mean, addiction is a habit, but most habits are not an addiction. so it’s not quite the same thing. I mean, everything is biological. Everything starts in your brain. But but addiction, does have this kind of biological elements to it that make it really hard to overcome. Meaning the actual substance is, is addictive. which is a little bit different. There’s a lot of habits that we do. it’s, you know, it’s just like I wake up in the morning, I do this, I do that. It’s like I was it’s like, as you say, it’s not an addiction per se. So an addiction is mostly.

Tali Sharot 00:36:27  And I’m not an expert in addiction. It’s a whole different field, you know, medical field. but it’s often would be to a substance, that often it’s things that you consume. But it could be, also a behavior that elicits that biological response. Right. So things that we consume, we know it’s like, okay, whether it’s cigarettes or it’s food or it’s alcohol, but it could also be like, could be sex or it could be social media gambling.

Eric Zimmer 00:36:55  yeah.

Tali Sharot 00:36:55  Gambling. Right. Exactly. So so it could be could be behaviors. But they, they elicit a very particular biological response, that I guess, you know, one distinction Function that people talk about in kind of the field is there’s stuff that you like and there’s stuff that you want and like means I experience this thing and I have a hedonic reaction. I know consciously and also like physiologically, I like this, right. But wanting doesn’t necessarily have to come with liking. You can like, I want to do this, I’m doing it.

Tali Sharot 00:37:33  I have like an action even if I don’t have any conscious or even like physiological like response, hedonic response to that, to that action. So the two things can be dissociated. In that sense, it’s more like something’s overcome you.

Eric Zimmer 00:38:02  I think there’s a lot of debate around whether social media is something that you could consider an addiction or or not and or whether you just consider it a really strong habit pattern. And I think the jury sort of seems seems out. And I think we have a tendency to use addiction as a phrase, perhaps more often than we should. You know, if we like a piece of cake, we’re suddenly addicted to it. Yeah, it’s just an interesting crossover area between when does something go from being something I do habitually that I feel sort of driven to do to versus feeling fully addicted. But we don’t we don’t need to fully take that apart here, because I would like to move on to lying. You’ve got a chapter in the book about, Pinocchio and long noses and lying. Tell me what you found about lying in relation to the rest of this.

Tali Sharot 00:38:53  Yeah. So the study about lying is actually what started the whole book. The whole the whole book started from this this study that I conducted with colleagues. it was published in 2016. 16. And what we found is that people adapt to their own dishonesty. So if people have an opportunity to lie, for their own gain at the expense of someone else, they tend to just live a tiny little bit. Right. And we had a little game. You could lie and get a little a little money. So they just lied a little bit. But then the next time around, they liked a little bit more and then a little bit more and a little bit more. So their dishonesty escalated over time. and while they were doing this, we actually had them in the brain imaging scanner so we could look at what’s going on in the brain. And what we found is at the beginning when they lied, even if there was a lie a little bit, they had a strong reaction in the emotional center in the brain called the amygdala.

Tali Sharot 00:39:51  but over time, the amygdala, just habituated as it does. It’s well known our emotional reactions to anything, even if it’s our own behavior, we’ll just go on a go down over time, just pure habituation. Situation. And so the amygdala response, the emotional response just went down over time. And because you no longer had this kind of negative arousal response to your own lying, there was nothing that was curbing your dishonesty. So the more the amygdala went down, the more likely we were to lie more and more and more. The next opportunity that that you got, and this study was actually published just, weeks before the 2016 presidential election. So it got quite a lot of press at the time. And people were very interested in this idea that this physiological thing of habituation can really impact our behavior to such an extent. And I thought, well, that’s you know, we know that habituation goes beyond just dishonesty. It really impacts almost every element of your life. The way you behave, the way you observe the world, your relationships, society.

Tali Sharot 00:41:00  And so I thought, well, that that would be a really interesting book to have, you know, with a different chapters on all the ways that habituation is impacting us in ways that we don’t realize.

Eric Zimmer 00:41:12  There was an interesting section in that part of the book where you make a distinction between selfish and selfless lies. A selfish lie is one that is intended to make me feel better at somebody else’s. An expense and a selfless lie is one where we’re trying to make somebody feel better. So, for example, I’m telling Chris he’s a good editor as an example of a selfless lie. I can’t resist, it’s just too much fun. He he actually rarely is sitting in the other room and he’s there right now, which is making it harder for me to resist. But in what ways do we habituate differently to selfless lies?

Tali Sharot 00:41:46  So the thing with selfless lies is that it doesn’t elicit as much of an emotional negative response. You really, when you’re lying and it’s for your own good and it hurts someone else. That’s where you really have a strong negative reaction. And that strong negative reaction is what’s curbing your dishonesty mostly, right? That’s one of the main reasons you’re not doing it. So people say that they believe that strong. Now although people do believe that lying is wrong like you know, full point, they it’s a bit of a gray area when it comes to like lying for to help someone. And we did have a condition where you could lie and it would cost you money, but it will help the other person. and there was no habituation there because there’s nothing to habituate to. Right. There wasn’t much of a negative feeling. and even when we had a condition where you could lie for your own benefit and the benefit of the other person, like, win win situation again, we didn’t see we didn’t see habituation. I’m assuming there’s some. Maybe you have a little bit of a negative reaction to just the lie itself, but it wasn’t like a strong enough thing to change people’s behavior to cause them to escalate over time.

Eric Zimmer 00:43:00  So in the book, you, you talk about lying being something that we habituate to line. We do it for the first time. It’s hard. The second time it’s a little bit easier. And by the 20th time it’s it’s pretty easy. You talk in the book about how we adapt to our own behavior, and we suddenly think something that was bad before becomes pretty normal. And society across the board. Lots of places in society where we habituate in a negative way, meaning we suddenly now don’t think something that normally would be a problem is a problem, because we’ve just gotten used to it. What are ways of habituation? In this case, we talked about ways of habituated to make something fresh again for us. How do we habituate with something that is negative to make it salient again, or essentially to make it, in essence, hurt again, which is a counterintuitive thing to do, but kind of what you need in order to to do it, it has to suddenly hurt again?

Tali Sharot 00:43:59  Yeah.

Tali Sharot 00:44:00  So, okay. So first of all, the both both strategies work, right? Okay. So if you take a break from your everyday life, when you come back, you would not only be able to see the good stuff again, but you’ll see the bad stuff a little bit more clearly. So if you were away and then you come back. And so those annoying things may or may be like more salient. We actually wrote a piece about it. There was an op ed and and there was a lot of comments to those piece to that piece. And a lot of people talked about how, for example, when they lived in a different place, a different country, you know, and they came back to their country. So some a person was talking about they’re living in the US, they went to Sweden, they come back. Well, now they saw things completely differently, right? Sure. They saw the good stuff that they missed and now they react. But also they suddenly realize how things can be different.

Tali Sharot 00:44:51  in terms of whether it’s the way society works or policy or whatever it is. Sweden in the US are very different in many different ways and they could could really observe these things. So living in different cultures, living in different places is one way, you know, it’s very common in the workplace to have employees rotate through different departments. The benefit of this is, first of all, it’s change is diversity, which we know is important for a psychologically rich life, but also when they come back to their own division, sure, they could see the great stuff, but they’ll be able to see the not so great stuff, because as long as they’re different in other divisions, right? As long as something is not a norm in other places, you can see it again, then you can evaluate it whether it’s good or it’s bad, it would be it would be more salient. And so you could do that physically. you know, I think this is what art is for, partially, you know, you can take yourself and put yourself in a different time and place, not by going there or not getting into a time machine.

Tali Sharot 00:45:57  But reading books, you know, movies, talking to different people who are living in different places and periods of time. it’s quite effective, actually, if you’re watching a movie and it’s so clear. I mean, now this is the opposite of what we’re saying. But when you watch the old some of the old movies who are wonderful old movies, but, you know, people are kind of smoking indoors, smoking on the plane. You know, it’s clear it’s very clear that that’s very different or, the way that, you know, the role of women in these, these films, it’s very clear that there is there is a change. Yeah. but I mean, perhaps if you are watching movies or reading reading books about places where things are better, then, you know, you could observe more clearly what needs to be changed and where you are.

Eric Zimmer 00:46:49  You mentioned the role of women, and you have a chapter on progress. And you talk about how that there was this strange phenomenon where as their societal conditions became better, that they actually seem to report lower life satisfaction for a while.Can you explain what was happening there?

Tali Sharot 00:47:11  Yeah. So the the data shows that women were actually happier on average in the 50s and 60s and actually happier than men, actually. And then it started kind of switching around the same time where when women rights were gaining momentum. So in the 70s and up until today, and I think now maybe the the difference is becoming smaller. But there was an advantage for, for men. So men’s well-being and happiness was over that that of women. It was just a new paper coming out. And I think maybe things are getting better now, but, I don’t really remember that. But, and not not only over time, it’s not only over time that as women were gaining, rights and equality. Their happiness was plummeting, but also over places. So you can even see at present time women who in, in in countries that have less rights are not necessarily less happy and sometimes report higher happiness. So what’s going on here? Absolutely not. The suggestion is not that having rights is not good for us and should be taken away.

Tali Sharot 00:48:22  I think what we are seeing is that in places or times where women were not expecting certain rights and not expecting to have certain jobs and positions, there was less of, a gap between their expectations and what was happening. But as as women’s rights were getting, better and equality was was getting better. women’s expectation was far exceeding the reality because women were told, you are equal, you can get any job that you want. You are equal to men. Your salary should be equal, right? But in reality, that is not the case. Even today, that is certainly not the case. And so now there’s a gap of what women expect they should have and what they actually have, which wasn’t as salient before. Now, I think this is a phase that we have to go through because as things change. I mean, so expectations were simply higher. And as things change, yes, it could lead to a decline in well-being. But we have to go for this phase in order to get to the situation where actually there is equality.

Tali Sharot 00:49:33  And hopefully when we get to the situation, maybe not in our lifetime, but maybe soon after, then well-being of women will be equal to that of men, at least equal.

Eric Zimmer 00:49:45  There’s an equation that gets thrown around around happiness, which is basically happiness is your expectations divided by reality, which is a way of sort of saying the similar thing that you’re doing, right. You you have this expectation, and then your reality comes in down here that that creates, as you call in the book, is that a negative prediction error or a positive?

Tali Sharot 00:50:05  Yeah, a negative prediction error. Exactly. Yeah. Yeah. Okay. We have to be careful here because there’s a few elements that happen at the same time. And it’s confusing and I think it’s important. I’ll tell you while he’s confused and all these conflicting things going on. But it’s important in general to realize that this is kind of obvious, but people overlook it. Humans are complicated. The brain is complicated, right? It’s not one thing you can’t say, oh, you’ll be happy if you have this and this thing makes you unhappy.

Tali Sharot 00:50:32  And often this is what people want. They’re like, well, but this causes that. So like, no, it’s a lot of things together. Okay. So on one hand it is the case that what we call we call negative prediction errors, that that means that reality is not as good as expected. A positive prediction error will be like reality is better than expected. So there’s certainly studies and that’s and it’s certainly true. And I think it’s it’s intuitive that if you have a negative prediction error you expected like something great and it didn’t turn out that great, they will have a negative impact on your mood. And if you like, didn’t expect it. And it was like, oh, I got this huge award. I got this like bonus money that will have a positive impact on you, a positive prediction, errors, you can measure them in the brain. There’s studies doing this. You can look at the part of the brain that’s called the reward center in the brain. And you can see like you can measure people’s predictions and their outcomes, the difference between them.

Tali Sharot 00:51:23  And you can see the brain signaling that. Right. And you can see there’s a nice tight relationship between that and how people feel on a moment to moment basis. Okay. So that all works with this idea of women’s well-being. We’re going down because they had high expectations, because legally, I mean, they should have equality, but in practice they didn’t. On the other hand, there is a lot of research. And I think this is absolutely true. That shows Just having a positive expectation is good for you, right? Right. It brings you happiness. It is important for motivation, right? I have this whole my first book is called The Optimism Bias. and really a huge part of that book. And the message is it is important to have optimism and to have positive expectations. It’s really what keeps us going. plenty of research showing optimists are happier. and on average, of course, there are extremes in all of that. So you have to kind of live with these two things at the same time.

Tali Sharot 00:52:22  And they’re not real. I mean, they work together because anticipation is, is longer in terms of time relative to this, to these prediction errors. Like, so if I think, like I’m interviewing for a job, you know, and I think I’m going to get it. So it’s like it has a positive impact on my, my happiness at the time. it also probably makes me perform better. So therefore more likely to get it. When I don’t get it. Sure, there’s a negative prediction error and has a negative impact on me. But then if I then kind of like think about it as oh well, okay, well next time will be better then I’m back on the horse. Right.

Eric Zimmer 00:53:01  Right, right I do I do think you’re absolutely right that it’s a tricky balance of, you know, the answer isn’t set your expectations to zero because as you say, I think we we know that motivation in general tends to go up when we feel confident in our abilities, when we feel like we have a chance.

Eric Zimmer 00:53:17  Right. That causes more motivation, whereas we feel like it can’t happen or we can’t do it. Motivation tends to to be, you know, pushed downwards. So there’s this balance between these these two different things. Makes me think a little bit I’m pivoting here a little bit where you talk about a psychologically rich life, talk about what that means and how how you use it in this book.

Tali Sharot 00:53:40  Yeah. So when you ask people, hey, what what makes a good life? The first answer that they usually give is happiness. I want to feel good. I want to be happy. The second answer that they usually give is I want to have my life have meaning. purpose. But the problem is that a lot of the things that bring you happiness and meaning tend to do so less over time because of habituation, right? Even if you have a really meaningful job, you’re researching cancer. what once may have felt as kind of awe inspiring, may actually feel as routine over the years. But there is a third ingredients to a good life that counters that, which is variety.

Tali Sharot 00:54:21  And so if you have a more varied life, we talked about this a little bit before you go and live in different places, you work in different projects, you interact with different types of people, then you have a more psychologically rich life. And by putting in variety and diversity, you’re actually enhancing both a feeling of happiness and a feeling of meaning. Right? Because you’re constantly introducing Inducing change. You’re introducing disambiguation. You’re introducing learning, which is very much related to people’s happiness and also a sense of progression. Hopefully as long, you know, as long as the changes are not downhill, most mostly change means like I learned something new and if I learn something new, there’s progression. And and that is something that is important for individuals.

Eric Zimmer 00:55:07  One of the things that we know is that a lot of things in life that end up being worthwhile happen over a long period of time. They they they take time. Things accumulate. You could just take exercise as an example. Right. Little by little it builds up and it becomes a good thing.

Eric Zimmer 00:55:25  The problem is that along the way you often habituate. So for example, I start exercising and for the first couple months I’m like, wow, I feel really amazing. But then I just get used to feeling amazing. And yet I in order to to sort of stay on the journey, I need to continue to take these little steps that are in many ways routine. And yet I’m also trying to not fully habituate. Do you have any thoughts on in the midst of something that takes a while to do, or that you’re going to be doing sort of in perpetuity? Any other additional thoughts beyond what we’ve always already covered about how to fight habituation in those circumstances?

Tali Sharot 00:56:12  Yeah. So I think you’re raising a few things. One is there’s often, we’re doing things because of a goal, right? Maybe sport partially is a goal to to be healthy in the future. Maybe you want to lose some weight or you’re working on on a project writing a book. Right? And the goal is to finish the book, and it’s like it’s far away.

Tali Sharot 00:56:32  and the problem is how to keep you motivated throughout this. And so I think it’s important to think about what are the immediate rewards that I can get? Not only. So let’s take physical exercise. As you mentioned, not only am I, exercising because it’s good for me in the future, what is the thing that immediately I can get that is worthwhile? And so often, like people would say, well, I anytime I go to the gym and I go on the treadmill, for example, I let myself watch a trashy thing on TV that I don’t usually let myself. So what I’m running, you know, or maybe not even trashy. I can listen to podcasts, right? I mean, I enjoy that I when I go running, I sometimes listen to a podcast. And so that is motivating for me to do the exercise. a woman once told me, she when her he, she really wanted her husband to go to the gym. And finally he went to the gym. And when she caught when he got back, she was like, ooh, your muscles are much like, you know, larger now.

Tali Sharot 00:57:31  So now he’s like, super motivated to go to the gym every time because he comes back and he’s like, gets this like reward. So whether it is rewarding other people for these, like, little steps, right? or whether it’s rewarding ourselves, like figuring out what can I give myself, that, you know, for doing this thing? You know, a lot of it is also just we do get naturally, an emotional reward. So if I work on a book and I’m done with a chapter, well, that feels great. You know, I’ve even. I did, like, five pages. That feels great. Even though it’s, you know, because it’s just a little step towards, like, the final goal.

Eric Zimmer 00:58:10  Yeah, I think about that a lot about this idea of paying attention to the very they’re very subtle signals. But when I am doing the things that I think are important to do, there’s an internal feeling of being. I call it like being lined up in alignment.

Eric Zimmer 00:58:26  That feels good. It’s subtle, but it’s there. And the same way as we talked about before, when I don’t, there is a subtle feeling of not not greatness that can also be helpful as a way of saying, oh, I don’t really like that. And again, they’re not big things. There’s a I think some of what you’re pointing to with habituation is we have to sort of start to tune in to the nuances a little bit more.

Tali Sharot 00:58:52  Yeah, yeah. The more you know, the better.

Eric Zimmer 00:58:53  So let’s end with you talking about something that I think you got the phrase from John Stuart Mill, which is experiments in living.

Tali Sharot 00:59:02  Experiment in living. Yeah. So this this go back to the idea. I mean we talked a little bit about social media and taking a break and how if you, you don’t really know the impact it has on you until you take a break. The idea is here that you are experimenting, right. We don’t really know for sure the impact on things in our life if those things have been there all the time.

Tali Sharot 00:59:25  So we don’t really know the magnitude that either the positive or the the magnitude that these things can have on us until we do the experiment. Just like in science, I need to do the experiment to figure out how A is impacting B in our life? Do we need to take things out for a while? See what happens. Bring new things in. Take things that are already there. But do them in a different way. and, and, you know, be attuned to, to the impact, whether it’s on your emotions, whether it is perhaps on your curiosity. you can even, like, literally like, you know, make little notes and rate, but do the experiments, because if we just do the same thing in the same way all the time, we don’t really know. There might be some things that you’re doing the same way all the time, and really, they’re really bad for you and you don’t really realize it or could be the really great, so great continue. Or they could be, well, if I do it a little bit differently, I gain a lot myself.

Tali Sharot 01:00:22  Or maybe someone else that I’m related to or around me is gaining out of that changes. So. So that’s the idea of doing experiments, trying things out. almost always it’s not permanent. Right. There are things that we can do that are permanent, but almost always we could do experiments and then we can go back to our own ways if that’s what we wanted. Which is what happened to these people went off. It went off social media. And then most of them went back. Okay. That’s that’s their choice. They were informed at least.

Eric Zimmer 01:00:52  Well, Tali, thank you so much for joining me on the show. I’ve really enjoyed this conversation and I really enjoyed the book.

Tali Sharot 01:00:58  My pleasure. Thank you for having me.

Eric Zimmer 01:01:00  Thank you so much for listening to the show. If you found this conversation helpful, inspiring, or thought provoking, I’d love for you to share it with a friend. Sharing from one person to another is the lifeblood of what we do. We don’t have a big budget, and I’m certainly not a celebrity.

Eric Zimmer 01:01:17  But we have something even better. And that’s you just hit the share button on your podcast app, or send a quick text with the episode link to someone who might enjoy it. Your support means the world, and together we can spread wisdom one episode at a time. Thank you for being part of the one You Feed community.

Filed Under: Featured, Podcast Episode

Ancient Wisdom Meets Modern Life: Finding Ease and Clarity with Charlie Gilkey

June 17, 2025 Leave a Comment

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In this episode, Charlie Gilkey explores the ancient wisdom of the Tao Te Ching and where it meets modern life. What if you’re doing everything right—staying productive, chasing growth, keeping up—but still feeling off? What if the discomfort you feel isn’t a sign to push harder, but an invitation to let go? This conversation unpacks how its timeless insights can help us navigate today’s fast-paced world, including the rise of AI. You’ll discover a grounded look at how presence, simplicity, and inner alignment still matter—perhaps now more than ever—and how ancient wisdom and new technology can, surprisingly, work hand in hand.

The Tao Te Ching is one of those books I keep coming back to. Ancient wisdom, wrapped in poetry, that somehow feels more relevant every year. Like this line: “If you look to others for happiness, you will never be happy. If your well-being depends on money, you will never be content.“Simple. Clear. Actually useful.I’ve teamed up with Rebind.ai to create an interactive edition of the Tao—forty essential verses, translated into plain, everyday language, with space to reflect, explore, and ask questions. It’s like having a conversation not just with the Tao, but with me too. If you’re looking for more clarity, calm, or direction, come check it out here.

Key Takeaways:

  • Discussion of the “Daodejing,” an ancient Chinese text attributed to Lao Tzu.
  • Application of Daodejing teachings to modern life and contemporary challenges.
  • Exploration of themes such as presence, simplicity, and inner alignment.
  • The balance between engagement and busyness in daily life.
  • The metaphor of feeding the “good wolf” within us and acknowledging both positive and negative aspects of our nature.
  • The significance of flexibility and adaptability in navigating life’s changes.
  • The importance of mental health and accessibility to support systems.
  • Reflection on the “Three Treasures” of the Daodejing: simplicity, compassion, and patience.
  • The role of philosophy in fostering human connection and understanding.
  • Encouragement to embrace the teachings of the Daodejing for personal growth and fulfillment.


Charlie Gilkey is the author of Start Finishing: How To Go From Idea To Done. An Army veteran and near Ph.D. in philosophy, Charlie is the founder of Productive Flourishing, a company that helps professional creatives, leaders, and change-makers take meaningful action on work matters. He’s widely cited in outlets such as Inc. Magazine, Time, Forbes, The Guardian, Life Hacker, and more and his work will help you discover the path from the ideas in your head to the actions you take in your daily life and how to go about getting things done.

Connect with Charlie Gilkey:  Website | Instagram | Facebook

If you enjoyed this conversation with Charlie Gilkey, check out these other episodes:

How to Get Things Done with Charlie Gilkey
Embrace the Chaos: Finding Clarity Through Meditation with Henry Shukman (Part 1)

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Episode Transcript:

Charlie Gilkey 00:00:00  You thought you were crossing a frozen river. It thawed overnight. Guess what? You don’t walk across the river anymore. You change your plan.

Chris Forbes 00:00:16  Welcome to the one you feed. Throughout time, great thinkers have recognized the importance of the thoughts we have. Quotes like garbage in, garbage out. Or you are what you think ring true. And yet, for many of us, our thoughts don’t strengthen or empower us. We tend toward negativity, self-pity, jealousy, or fear. We see what we don’t have instead of what we do. We think things that hold us back and dampen our spirit. But it’s not just about thinking our actions matter. It takes a conscious, consistent, and creative effort to make a life worth living. This podcast is about how other people keep themselves moving in the right direction. How they feed their good wolf.

Eric Zimmer 00:01:00  You’re doing everything right. Staying productive. Chasing growth. Keeping up. But what if the discomfort you feel isn’t a sign that you need to do more, but a signal to let go? In this episode, my good friend Charlie Gilkey and I explore the Tao Te Ching, which is one of my favorite books of all time, but not as a relic from the past, but as a guide for navigating the speed and complexities of modern life, including the rise of AI.

We talk about how ancient wisdom can live side by side with new technology and how presence, simplicity, and inner alignment still matter. Now more than ever, I’m Eric Zimmer and this is the one you feed. Hi, Charlie, welcome to the show.

Charlie Gilkey 00:01:46  Eric, I’m so delighted to be back. I’m a huge fan of the show for many different reasons. As listeners on the show that have heard me talk before know.

Eric Zimmer 00:01:54  We’re going to be doing something slightly different today, which is going to be a conversation between you and me around a book that we both love deeply, the Tao Te Ching. And so this is not really me interviewing you or you interviewing me, but a conversation where we both share what’s really important to us about this book and how it’s going to apply to people’s lives, and a project that I’ve done around it that I think is interesting. So I’m going to read the parable grandparent talking to the grandchild. Two wolves inside of us, always at battle. One’s a good wolf. One’s a bad wolf.

Eric Zimmer 00:02:29  Which one wins? The one you feed. So maybe we can just use that as the place to jump into the Tao.

Charlie Gilkey 00:02:36  I love that because I think one of the core things of the Tao, one of the principles of the Tao that I love the most and why it’s stuck with me for now, 31 years. I started reading Tao early. Right? Yeah. Is, I think, how it would take the one you feed story a little differently is it wouldn’t push the dark or bad wolf out. It wouldn’t say that’s bad. Just choose that. What it would say is there are both. And both can be teachers. Yep. Both are part of our natures. Both can be teachers. And so what you’re choosing in the moment with the Tao and the fluid way that the Tao is about, is what is the lesson, what’s the way that you’re going to use that particular thing as a guide and as a teacher, like one of the verses from the Dalai Ching is, and I’m going to use Mitchell’s version because I’ve been reading Mitchell’s version more recently, is like, I think it’s what is a bad man but a good man’s teacher.

Charlie Gilkey 00:03:33  That’s a paraphrase, right? And so when you look out and you see people feeding the bad wolf or feeding that wolf, what you should focus on is not necessarily them in their actions per se, but like what’s going on in that moment. Is there a way in which that’s acting out something important, but more importantly, what’s happening inside of you that you can choose to be the yin to that yang or yang to that yin.

Eric Zimmer 00:04:00  Yeah, well, the Tao Te Ching is a book that comes from ancient China and is attributed to someone named Lao Tzu. Although the scholarship seems to be out on the point of whether he was an actual human, one person, whether this book was written by lots of different people over different periods. The scholarship seems to kind of come back and forth, and I would say that where I land is we don’t know. There’s an old legend that’s an interesting one, where Lao Tzu worked in a royal court as sort of their archivist or, you know, keeping of all the records.

Eric Zimmer 00:04:34  And he finally got fed up with life at court, and he left on a donkey, and he came to a famous pass between two mountains that was guarded. And as he was about to go through, the guy there stopped and said, wait, aren’t you the one they call the old master Lao Tzu? He says, yes, I am. And he said, well, before you leave the world, like, tell us what you know. And so Lao Tzu went back and wrote these 81 verses of the Tao, and we have that. So that’s the legend. Again, who knows? But the Tao is 81. You could call them chapters, verses, poems, depending on how you want to frame it up. But they are short teachings, musings and poems about what it means to live a good life, what life is about. And so it’s a book that’s really interesting because it’s not a linear book. You don’t pick it up and start and read verse one, and that leads you in this straight journey to verse 81.

Eric Zimmer 00:05:34  I would say it’s more holographic. It circles around itself again and again. You can pick each of them up and just read it alone and it stands alone. And I think the other thing about it that I think probably you and I both love, is that it’s deep wisdom that is wrapped in poetry. So that’s kind of what the Tao is. And out of it, I think people who spend a lot of time with it, like you and I, emerge certain themes that repeat again and again about living a good life. There’s a translation of it that I love by these gentlemen named Ames and Hall. And they say if we wanted to emphasize the outcome of living according to the Tao, we might translate it as feeling at home in the world, which I just love. I think that’s a great summation of what you can get from reading and trying to live the Tao. So you start to feel at home in the world.

Charlie Gilkey 00:06:27  Yeah, I love that. You know, when people ask me about the Tao because I’ll use the word just Tao a lot, right? I don’t necessarily always say dot I Ching.

Charlie Gilkey 00:06:34  Yeah, right. but the way that I think about the Tao is it’s your natural resonance in the world, right? I used to say your nature, but then people would get Western about that, right? Yeah. Just imagine that you had a certain frequency in the world. And when you find and you live according to the Tao and your Tao, what you’re doing is finding that harmony between your frequency and what’s going on. And so sometimes that helps without going to metaphysical, right in that way.

Eric Zimmer 00:07:06  I actually love that. I think that’s really good because as soon as you say nature, like you said, you start getting into like, what’s my nature? What part of that has been conditioned in nature versus nurture and all that stuff, which is interesting on some level and ultimately sort of fruitless to try and pull apart. But we do recognize that we all have a certain resonance at a certain point that and that’s really beautifully, beautifully said. And the Tao itself, that word Tao is hard to translate.

Eric Zimmer 00:07:35  It’s often translated as the way your own resonance is another beautiful way. And the book comes right out of the gate saying that the Tao that we can comprehend is not the real Tao so that it says from the beginning anything we try and say about what this thing is exactly is going to miss the mark. Another analogy of that word Tao, and what it means that I have always thought was an interesting one, and it’s not an exact one, but I think it, and I’d be curious to see your opinion of it, is that it’s a little bit like the force in Star Wars, right? It’s this thing that pervades everything. You can use the force for good. You can use the force for bad, but it is the energy of everything.

Charlie Gilkey 00:08:22  Yeah, I think that in resonance, they all sort of work. And I think the thing you need to sort of appreciate about Tao Te Ching is letting go of trying to grasp conceptually to what’s going on, because even that first verse and this is a very Western thing that we have, right? It says, so read it again for so I don’t mix translations.

Eric Zimmer 00:08:46  In the interpretation I did. It says the way that can be comprehended is not the eternal cosmic way. Just like an idea that can be verbalized can’t represent the limitless idea.

Charlie Gilkey 00:08:57  So there’s a lot that’s going on with that, right? Because what it is really counter opposing is reality versus our ability to comprehend reality. Right to know specifically. Now, later chapters of the Tao will continually push against this knowing, knowing, knowing. And there’s a way of thinking about it is rational, understanding scientific mathematical way of understanding it. However, what it will always sort of counter pose, that style of knowing is a way of feeling or intuiting. So it’s like you can’t know it, but you can intuit or feel it. You can vibe with it to use that word that’s now popular, right? And so it’s like, we can’t fundamentally understand the force, the resonance, because it’s not a thing that admits to that. But we can feel it. We can experience it, we can intuit it. Yeah, we can be in accord with it.

Charlie Gilkey 00:10:01  Right. And so I think about it this way, not to overuse my resonance sort of thing, but it’s like so much of our suffering, especially in the body of work that I teach around productivity and self-actualization and skill and talent development. It’s like flow in a lot of ways. Sidney High’s concept of flow like, if you’re in flow, you might not know how or why you got there, but you feel it right. It is a very direct experience of that. And the more that you try to figure that out, the more that you try to meet a process that the more you fall out of flow, right? Yes. And in another way, when we look at joy and, you know, one of the two nested themes, which we’ll talk about more explicit acceptance and in contentment. Yeah, like a lot of people struggle with being joyfully happy with what they have. Yes. And they can’t just experience the joy in what they have without having some sort of overlay of why they enjoy it.

Charlie Gilkey 00:11:01  Is it okay if they enjoy it? Like they’ll go into all of that instead of just saying, you know what? This is your resonance. This is what works for you. Right. I don’t like mushrooms.

Eric Zimmer 00:11:13  I don’t.

Charlie Gilkey 00:11:13  Either. Right. If you put mushrooms in my food, then I might eat it. But I’m not going to like it. I don’t have to have a whole scientific knowing. And what’s about my taste buds and things like that. To know that I don’t prefer mushrooms. Right? I would prefer not to have them. I like other things. And when you sort of accept at a certain point that maybe your Tao, maybe your way, maybe that force that you’re attuned to, it’s just a tune that way and it’s okay, right? Then you can start to accept like, oh, I don’t like mushrooms. I don’t have to make a thing about that. I can be content with what I have because I like it the way that I feel is sufficient. And that is such a remarkable thing.

Charlie Gilkey 00:11:58  And sort of our Western tradition, just for the way that you feel that joy that you feel to be enough in that experience of thing. And so I think so much of the Tao is trying to get us to accept that and to get out of this knowing and like, what is that like, let’s let’s break it Taon. This is work for everybody. Why does that matter? Yeah, it works for you in this moment, in this season. And there might be a moment in season where it doesn’t. And that’s okay too.

Eric Zimmer 00:12:26  Yeah, yeah. I love that idea of sort of trusting what arises for you as being okay. And there’s a lot of directions we could go out of what you just said. And I do want to get back to contentment and simplicity at one point. But the book is called the Tao de Ching and de. It’s spelled depending on the translation. T or D is a strange word if Tao, as the way is hard to understand. This one almost to me feels harder to understand because it can be translated as virtue or strength or integrity.

Eric Zimmer 00:13:06  And I like virtue. But I think the thing about virtue is that virtue, as it’s presented to us often in our Western traditions, and particularly in our Judeo-Christian traditions, virtue is something that you have to fight against yourself, right? You have to impose this virtue on yourself. And the Tao is pointing at something very, very different, which is more of what you just said, that when you’re in accord with the way things are virtue arises very naturally.

Charlie Gilkey 00:13:44  Absolutely. You know, Shambhala Buddhist tradition has a concept called wind, horse, wind. Like, you know, the air moving and horses that you ride. And the idea is that when you find your, your dharma, your path, your job in the world, it is like you’re riding on a on a horse in the wind, right? Meaning you’re moving fast and things feel effortless and things like that, and it’s expressing the same sort of thing. The Western traditions will sometimes call this like when you find your calling right things and sort of lean into your calling, things start to move for you.

Charlie Gilkey 00:14:19  So yeah, virtue is not normative in the way that we talk about it in the West of like a moral virtue, right or wrong, right. It is the way that a thing is. And the day or day part of it is closer to an actualization of the way the thing already is. right? Yes. And so it does have that sort of forceful element to it. Here’s how I would describe this. And you get all sorts of metaphors when you deal with Taoist right or people who are inspired. It’s that difference when you’re just like out on a walk going where you’re going and you’re walking at your natural pace, going where you want to go versus trying to walk 5 or 10% faster and throwing off your flow or trying to slow Taon your gait 5 or 10%. So if you’re listening to this listener, like, try it, right. If you’re walking, try to walk just 5 to 10% faster, or try to walk 5 to 10% slower. And you’ll notice how awkward it is actually.

Charlie Gilkey 00:15:16  Yeah, right. And so it’s really more thinking about how can you be moving at that natural pace for you and do that over the long term?

Chris Forbes 00:15:42  If you want to check it out for yourself, you can grab the interactive Tao experience Eric built with Rebind at one UI. Net Tao spelled t o. That’s one you feed net. It’s a really cool way to actually talk with the verses and with Eric as you read.

Eric Zimmer 00:16:03  One of the things that the Tao points to, like any eastern tradition, is the value of presence, of being here now, right? And just as a time of you and I talking, I turned the draft of my book in yesterday. So I have been deep in that, and I think the last chapter is about presence and in it identifying some of the obstacles to presence. And one of them that I identified is busyness. Now, the challenge with identifying busyness as a challenge to The presence is that the vast majority of us are not going to suddenly become less busy.

Eric Zimmer 00:16:41  Right. That’s not a sacrifice most of us are willing to make, and that’s okay. So the question then becomes, and the thing I’m exploring in the book is, how can we be busy but not rushing, right. That rushing is that push. It’s that leaning forward, leaning ahead. And I think we can move through life at a pace. But there’s something about the internal. You know, I like to think of just leaning back just a little bit as we go.

Charlie Gilkey 00:17:12  Yeah. I mean, as someone who’s written about productivity for so long, there’s been so many ways of helping people navigate their own busyness. Right. And so another way of thinking about this, I think when we think about the difference, when we feel engaged versus when we feel busy, there’s a difference enough for people.

Eric Zimmer 00:17:32  Yeah.

Charlie Gilkey 00:17:33  I don’t want to be less engaged with life. I don’t want to be less engaged with my body of work. I don’t want to be less engaged with my clients. But that sort of frenetic juggling multiple things, feeling compressed, not having margin like those aspects of busyness I want to let go.

Charlie Gilkey 00:17:50  And also I don’t want to continue this sort of valorization of being busy, you know, like, oh, it’s a it’s a badge of honor that I’m so overwhelmed. Like, now let’s get out of that. And so obviously, you can tell someone that’s inspired by the diary would want to pick a word like engage like, no, I actually do want to be doing the walking that I’m here to do. Yeah. When it’s time to stop walking, I need to stop walking. Right. But, and that’s great. And I think when we accept that. So when, when you think about whether you’re a creator or a creator professional, when you’re deep in your sort of thing, you don’t want to be less engaged with that, right? Yes. When you’re in your craft, when you’re in your skill, when you’re in your dharma, when you’re in your infinite game. I can use all sorts of words pointing at the same thing. Right? You want to be doing more of that.

Charlie Gilkey 00:18:40  And so that’s why I think to your point, even if we get out of the valorization of busy people, don’t want to be less engaged. Yep. Right. And so what do you do? How do you find that Venn overlap between being present and being engaged? And that’s where the sweet stuff happens.

Eric Zimmer 00:18:58  Yeah, I love that idea. Reminds me of, like, a poem by a guest of the show, Danusha LaMaris, who’s a poet. And in it, she’s talking about this experience of being present. And she says, isn’t this what the mystics meant when they spoke of forsaking the world not to turn our backs to it, only to its elaborate plots, its complicated pleasures in favor of the pines long shaTao, the slow song of the grass. Right. And I think that’s exactly what you’re saying is when we are encouraged by various spiritual traditions or different things to take a step back. It’s not from the world. It’s not from engagement. It’s from. And I just love this thing, the elaborate plots that we create out of reality.

Eric Zimmer 00:19:49  Because what I’m after in any sort of spiritual endeavor is connection, which is just another way of saying engagement. And I’ve thought a lot about this because there’s this whole idea that, like, you shouldn’t work so much or you shouldn’t work so much, and you’ve been a huge help to me in my life recognizing that that sometimes is very true. Right? That sometimes is very true. But what I’ve recognized about myself and you talk about learning your own resonance. I don’t like to just sit around. It’s not me. And I thought for a while that was a problem. Like, shouldn’t I just be able to sit here and chill out? But I am a person who is best, most connected, happiest? When I am engaged with the world, with things that I like. So for me, this has been a learning of it’s okay to fill your time up with things. If those things lead to deeper connection.

Charlie Gilkey 00:20:48  Precisely when we look at sort of the top five things that make people happy.

Charlie Gilkey 00:20:52  And I just wrote a post on this, so it just happens to be top of mind, but in order they tend to be a bottom is playing music or listening to music. Number four is playing. Number three is exercising. Number two is connections with or like being in connection with other people. And number one is having sex.

Eric Zimmer 00:21:09  Heroin. Oh, sorry. Number one is heroin.

Charlie Gilkey 00:21:14  Okay. Clearly, clearly.

Eric Zimmer 00:21:16  Coming in at number six. Crystal.

Charlie Gilkey 00:21:19  Let’s just say that people’s top five are different, but they sort of catalogue commonalities there. Like, if you chose any one of those things. Right? It’s not like if you got to fill your time up with those that you would be disappointed with, those like. And for all of them? Yes, all of them. There’s a limit to how much you enjoy that. Like too much ice cream is a bad thing, right? Yeah. And so we need that variety. And I think when you lean into the, the sort of multiplicity of being human, which is part of each of our Tao, and you lean into that, you will find a natural sort of flow between the things that bring you joy, the things that are teaching you, between the things that help you be present, so and so forth.

Charlie Gilkey 00:22:00  It’s only when we get rigidly stuck on something. And so I guess, you know, while we while we’ve talked about way, way or simply way yin and yang, acceptance, complicity and simplicity day, I think it would be remiss to not call out the fluidity and flexibility that is inherently part of the Tao structure, the doorway of the Tao teaching paradigm, because there is that native ability to. And many verses are about avoiding rigidity and being more supple and being more pliable. And I think where we find so much of our suffering. So I’ll talk about it from the suffering perspective. First is when we become overly rigid, we become myopically fascinated when we get stuck in those human plots. And we think that those plots are reality. That’s where our suffering comes from. But when we’re more fluid and say, you know what? Like, this was my plan for the day. My energy and the time and what’s happening in the world are not in accord with that plan I made yesterday. I need to lift and shift.

Charlie Gilkey 00:23:01  I need to do something different. That’s where we can get out of that story. And shame of like, I didn’t do the thing and, like, you know, something’s messed up with me. It’s like, no, the world changed, right? You thought you were crossing a frozen river. It thawed overnight. Guess what? You don’t walk across the river anymore. You change your plan, right? Yeah. And being able to do that with grace. Not because you just changed your mind or it got hard. But because you were able to see that the conditions of the world, the conditions of the moment have changed significantly enough that it would be out of alignment to try to pursue that course. That is a fundamental teaching that I think so many of us in the West can can learn a lot more of. It’s just being flexible in that way, but flexible without shame. So there’s plenty of people who will be flexible, but they’ll still hold on to the residue of the previous and they’ll still sort of get beat up about it.

Charlie Gilkey 00:23:58  But just being like, you know what? World changed. I’m changing with it and that’s okay. Let’s go.

Eric Zimmer 00:24:03  Yeah. My friend and editor Chris, we’re talking about this. Yesterday they adopted a two year old and his mother is aging and his father is aging. And we were just talking about the chaos of his life where he’s like, I plan to do this. And then he’s home from daycare and I got a call yesterday. My mom is in the hospital and then I get another call. My dad is in a different I mean, that’s life. Like you can’t control that. And the Tao does talk about this idea again and again of being pliable or flexible. I mean, I think of like verse 36 or chapter 36, I never know what what do you call them versus chapter chapters?

Charlie Gilkey 00:24:44  I will usually say chapter. And then there’s a verse like when it when it’s like, yeah, yeah, okay. And then sometimes I’ll say a line, right. Just, just because that is the other thing.

Charlie Gilkey 00:24:53  If we’re about to start talking about Rebind and things like that. But readers, if you’re paying attention to the Tao and you’re trying to read it, I think where a lot of people get mixed up is they try to take the entirety of the chapter and make it all make sense in context versus finding that line or that verse. It’s like, oh, that is the thing that’s going to resound within me all day, right?

Eric Zimmer 00:25:15  Yes, that’s a great way of thinking of it. I keep coming back to it being poetry. But that’s the way I read poetry too, right? I just pulled out a line from that poem by Danushka Lemus. It’s a long poem, but that line, when I read it, I went, oh, okay, that’s me right? Boy, do I come up with a lot of plots right? For the world.

Charlie Gilkey 00:25:35  Yeah, that’s not unnatural with how we think about music, actually. Like if you think about your favorite songs, like. Yes, it can be the vibe.

Charlie Gilkey 00:25:41  Yes, it can be a beat. But all of you listeners, you know of that song where there’s like a line that will stop you in your tracks for whatever reason? Yeah. And that line has the emotional and insightful and attractive gravitas of the entire song. Right. So approach the dial that way. Right. It’s like that line for you in this moment. But trust me, as someone who’s read it over the last three decades, that same line will lose its profundity for you. But there’ll be the next line that actually hits you. And it’s like, oh, I understand that now. Or that resounds with me now. Yeah. And I need to think about how I’m going to cultivate that.

Eric Zimmer 00:26:24  Yeah. In the interpretation I did of the Tao, the chapter 36, the line that talks about what we’ve been talking about is the soft and gentle overcome the hard and the strong. And in the conclusion to the book, it’s just on my mind. Right? I just turned it in yesterday I was writing about how planning is the right thing up until it’s not right, and at that point, changing your plans is the right thing.

Eric Zimmer 00:26:51  And I think a lot of what the Tao points to, and I think a lot of what wisdom in general points to, is this ability to respond to the fact that life never sit still. We don’t sit still. We’re always changing. Life is always changing. The people around us are always changing. That’s another key Tao thing, right? Everything is in constant motion. And so to think that we can set up a position. A plan, an approach, a tactic, whatever it is, and that that thing is going to be the only thing we need is to be mistaken about how life works and the fluidity, the flexibility that you’re talking about to sort of move as life moves. You know, I think a plan and you’re a productivity guy, right? You talk about plans like you help me with plans and you helped me realize when. Okay, well, that plan isn’t going to work, is it? Or we thought the world looked like this, but now it looks different. How are we going to respond? And to me, that’s what wisdom is.

Eric Zimmer 00:28:16  All right. Let’s try and transition from where we are now into what Rebind is.

Charlie Gilkey 00:28:24  So, Eric, throughout the conversation, we’ve sort of floated through the Rebind project that you’ve done and how that can be a helpful tool to start understanding the Tao, to go beyond knowing that the Tao teaching is there, to maybe being stumped by the Tao Te Ching to actually deeply understanding it. So what is this project? And I’m curious because there are a lot of reasons one does projects. Why did you choose to do this project in this time, especially as you have a book coming, you know, coming forward at the same time?

Eric Zimmer 00:28:54  One of the books that I’ve spent the most time with in my entire life is the Tao de Ching. It’s an ancient Chinese manual for living well that somehow also reads like poetry. Here’s an example of one verse that I come back to over and over through the years. If you look to others for happiness, you will never be happy. If your well-being depends on money, you will never be content.

Eric Zimmer 00:29:17  That kind of simple truth doesn’t just sound good. It actually changes how you live if you let it. It’s simple, it’s direct, and it hits me harder every year. If you’ve ever been curious about the Tao, or just want some ancient wisdom that actually works in real life, I’ve got something special. I teamed up with Rebind to create an interactive edition of the Tao. I handpicked 40 core verses, translated them into plain, relatable language, and built them into a guide where you can ask questions and get my take in real time. It’s like having a conversation not just with the Tao, but with me too. You can grab it right now at one Eufy store. That’s spelled T. That’s onyoufeed.net/tao if you’re looking for a little more clarity, calm or direction, I’d love to meet you there. 

The Rebind project. I have to tell a short story in order for anybody to understand what it is. So it’s a company that was started by a guy who had a plumbing business.

Eric Zimmer 00:30:22  He sold it. His family business made a lot of money, and he decided what he wanted to do in his spare time was study philosophy. So he went out and got philosophy books and didn’t understand anything he was reading. He had a lot of money, so he turned around and he went like, okay, if I want to learn about Alfred North Whitehead, who’s the leading Whitehead scholar in the world, I’ll call him up and I’ll pay him to tutor me. And he suddenly found that these books made a lot of sense and transformed his life and were powerful. And then he got to thinking, well, that’s lovely for me, but what about everybody else? And he started having these thoughts around the time that I really start taking off. And so he came up with this idea of, let’s take a great book, let’s pair it with a scholar of that book or an expert in that book, and let’s try and see if there’s a way that readers can read that book, but also have their own conversation with that scholar.

Eric Zimmer 00:31:17  So that’s what Rebind is. It’s an attempt to take a great book and allow you to read it, and also ask questions about it and be asked questions about it so that you engage with it more deeply. And so they approached me about doing a book, and I chose the Tao Te Ching. Now, I used a few words a few minutes ago. Great scholars, world leading experts, all of that. None of which would I qualify for as the Tao Te Ching. However, like you, I am somebody who has lived with and beside and tried to live into that book for 30 plus years. And when they asked me to pick a book that I loved that I thought would be good for this, it was the book that came up. So the first thing that had to be done was we needed a translation of the book that was in the public domain, meaning it’s going to be 50 plus years old. All the translations of the Tao that are over 50 years old are very arcane. They’re hard to understand.

Eric Zimmer 00:32:16  There’s a bunch of more contemporary ones, like the Stephen Mitchell or the Derek Lin version that you and I both love. Ursula K Le Guin did a great one, but they’re all under copyright. So the first thing I did was I decided, okay, I’m going to just do my own interpretation of it, and I cut it down from 81 verses to about 50 my selections. And then I spent a lot of time, both with people from Rebind, questioning me, interviewing me, me talking, writing all of this, a bunch of content to go along with it. So now we have this translation. We have all this content, they load it into the Rebind software, and now you go in there, you buy it like you buy a book. Although it’s all digital, you see it on your computer and you can read the interpretation and you and I can have a conversation about it to the degree that, you know, I creates real conversations. But boy, it sure seems like it, right? And this thing is uncannily like me.

Eric Zimmer 00:33:16  I mean, in regards to the Tao, when you ask it questions about the Tao, it responds in the way that I would. It would be a different thing if you did it or, you know, Stephen Mitchell did it, or everybody’s going to have their own interpretation. But this is kind of like sitting down and having me as your tutor, friend, conversation partner about the Tao.

Charlie Gilkey 00:33:37  I love that, and I love that it has that point of view to it. And I don’t know if you knew this, Eric, but actually, as an undergraduate there I was, minding my own business as a junior in philosophy, and I was approached by a psychology professor who wanted to learn more about American pragmatism, which I happen to have been studied a whole lot of. And my professors, he’s like, oh, if you want someone to tutor you on that one, you need to talk to Charlie, okay? So he approaches me and he’s like, hey, I want to learn about this.

Charlie Gilkey 00:34:07  And I’m like, this is the weirdest thing ever. Like, you’re a PhD psychology professor. So why do you want to hear me talk about? But we met, you know, every other week, and we’d read some of the greats from American Pragmatism. And I’d be like, oh, so here’s what you got to go on. Like, I knew enough about psychology and enough about philosophy to really do this sort of thing. And so this was 1999, 2000, right? And also when I taught philosophy as a philosophy instructor, like this is the value of a human or in our age of a digital clone of having some something that’s been taught on the patterns of what that human would teach. Because again, let’s talk about it because because AI Rebind , you know, are really about pattern recognition and recreating those patterns. If you were learning from a tutor, what you would be learning is the patterns that they’ve taught other students or the patterns by which they see that. And so, you know, I’m any good teacher or tutor coach, you know, advisor, you know, a speaker.

Charlie Gilkey 00:35:09  Like when you hear them. It sounds new and original novel again, but if they’re really being honest, it’s like, no, I’ve actually said this 3000 times, right? Yeah. I’m just able to say it in a way that makes it sound new and fresh and apply to you, which is exactly what the Rebind technology does. Right? And what what you’re getting from this book. So yeah, it is like you’re sitting down, you know, playing with it a little bit. I know what’s in it. And it’s like, this is dope. This is one of those ways I wish I could have learned some of the things, you know, some of the great books that, you know, I chewed through the hard way. Like, I don’t know if they’ve got Zen in the art of motorcycle maintenance, but I read that one when I was like 13 and it kicked the crap out of me, right? anyways, so that’s what you get with the with the Rebind project?

Eric Zimmer 00:35:52  Yeah, it is really interesting.

Eric Zimmer 00:35:54  And there are other rebuilds out there besides me. I mean, Margaret Atwood, John Banville, Deepak Chopra, Lena Dunham. You look at this page of these binders and then I’m on it. I sort of feel like one of these is not like the other.

Charlie Gilkey 00:36:07  You were going to go there, but.

Eric Zimmer 00:36:09  But there I am. But I think what you said there is really important. Because you could just go to ChatGPT and say, teach me about the Tao. And it would. And probably a significant portion of what it said would be correct in the way that we said this thing could mean lots of things to lots of different people. What the rebind thing is doing and why I wanted to do it, was it’s not a conversation with a faceless AI. It’s a conversation to some degree that has my personality and flavor. Now that kind of weirds me out on one level, but I’m a real big believer that, like, technology arrives and it never goes backwards. Right. And so AI is here.

Eric Zimmer 00:36:54  And just like the internet arriving or social media arriving or cars arriving, there are going to be lots of great things that come out of that and probably all sorts of consequences we wish didn’t come out of that. So I just wanted to land on the side of. How can we use this in a good way? What can we do with this that’s actually useful, that we couldn’t have done before and before you couldn’t have had a conversation with me about the Tao, or you couldn’t have it. A conversation with Margaret Atwood about A Tale of Two Cities by Dickens or all these other things. And so I think it combines the, the, the technology in an interesting way, but also keeps a human element. Right. And I think that’s what a lot of us are really afraid of with AI is that it can in many ways replace humans. Now, what I think is very interesting about that is AI, when it seems like it’s replacing a human is just copying humans, it’s taking humans and just channeling them.

Eric Zimmer 00:37:57  But this was a even more on point way of saying like, okay, this is new technology. That’s really cool. but it’s also there’s a person right there with you that, you know, if you’re going to buy my rebind, you’re either going to be interested in the Tao or you’re going to like me in the way that I see the world and people listening to this show, hopefully both.

Charlie Gilkey 00:38:16  Yeah, yeah. I mean, on this one, I’m a moderate techno optimist, meaning I’m I’m not one of those guys that is just like exuberantly pushing all the new technology and how it’s going to change the world. And we don’t have to worry about the bad things, right? I’m not that. However, this is one of the many promises of AI that actually make me excited about it because this is a fractal of tutoring tools. Or is this a version of tutoring tools? And imagine the world’s population having access to someone that can teach them different things. Or maybe someone’s right. There’s a winTao.

Charlie Gilkey 00:38:54  Eric, you, Eric, and the Rebind team may not like me saying this, but there’s a winTao of 5 to 7 years to where at a certain point, it’s going to be easier for anyone to sort of clone the voice of someone else about a given sort of thing. Like, absolutely, that’s an inevitability. So there’s a window. Get Eric while you can now. Right. But imagine being that student in the south of Kenya who lives in a small village, you know, has water, you know, like enough electricity and a cell phone that can actually be learning from the best people or people that they resonate with from around the world. Yeah, right. That’s the key. Unlock that we have here. Yep. And we do need more models of people using the technology in ways that are neutral, positive or positive for us to be able to accept that way and that way, we can see, much like the Tao itself, like, yes, people are going to use these technologies in all sorts of nefarious ways.

Charlie Gilkey 00:39:54  Yes, there are externalities that we need to get sorted and figured out. And it’s also true that people are going to be using this as a tool to enhance human flourishing and understand them, and wisdom. This Rebind project is sort of a drop in that larger pool of, of where we want to to go with this, which is what made me excited about it in the first place, to show up and talk about it.

Eric Zimmer 00:40:15  I agree, and I think that that is one of the beauties of what this technology can do, is provide people who would not have access to a thing at all, some degree of access, and I think the Rebind is a great example of it. Like if we could all hire a private Alfred North Whitehead tutor to get on a call with us one on one for an hour every week, that would be the best. However, 99.999999% of the world is never going to do that. So now they have a different option. I have this I have this conversation with a friend of mine who’s a therapist, and we talk about eye therapists.

Eric Zimmer 00:40:54  And he originally was like, that’s terrible. It’s an awful idea. It’s and I’m like, well, okay. Like I’m a degrees kind of guy, a middle way kind of guy. It’s just built into my nature. Yes. A very good, competent therapist in person. Best, worst. Suffering deeply from mental illness and being able to get no help in between a very well trained eye that can help you deconstruct your problems better. And I think that’s how I’ve been thinking about a lot of these things, is there’s an ideal world, but that’s not the world for the most part. And so to your point that you’re making about, I think the thing that most excites me about this technology as a whole is exactly what you’re saying. It’s able to bring learning and knowledge to people in a way that far surpasses what we’ve been able to give before.

Charlie Gilkey 00:41:46  Absolutely. And to your therapist point, like robot has been out for a long time. And what it was, is it a text based interface to where you would text robot about what’s going on and help you sort of with some different therapeutic models process what you’re doing and it help people get better.

Charlie Gilkey 00:42:02  Yep. Right. Was it as good as, you know, the world class, you know, mental therapist? No. But, Eric, you know, of some folks who’ve been there. I know of plenty of folks where when you’re in some of those patches, like a solution that’s good enough is way better than no solution at all. Yep. Right. Yep. And in that case, like that means more of us stay alive and more of us can show up with our own Tao in our own way and be part of the human harmony. And who wouldn’t want more of that, right? Yeah. The Rebind project, that’s the this that I’m referring to is a part of that. Yeah, that’s what’s really exciting about it.

Eric Zimmer 00:42:41  Wobot is very cute, too. I have to say, it’s sort of adorable in its way, but I was having this conversation with somebody recently on this podcast. It was Adam Mastroianni, who’s an online writer, but he wrote a he wrote a post called A skull full of poison, which is his descent into some sort of mental illness slash depression.

Eric Zimmer 00:43:03  And he just wrote about what he found surprising about it. And one of the things that he said he found surprising was, if you want tacos, the whole world will tell you where to get good tacos. Everybody’s got an opinion on where to go get a good taco. But if you need mental help a therapist, you are really stuck. It’s not that they’re not out there. It’s not that you can’t get them all that. However, all of that assumes a certain level of competency and wellness to even navigate that whole system. I guess we’re sort of hitting the same point again. Some of these tools can be helpful. It’s interesting. They’ve done some studies where they asked people to rate an online conversation with a therapist, and it turns out that most people end up preferring the AI version right up until they know it’s an AI version. And then, of course, they prefer the other one. And all that points to is that there is value that can be gained in these things. So now let’s turn back to the Tao for our remaining little bit of time here.

Eric Zimmer 00:44:07  Do you have a favorite chapter now. Like what chapter now is like ringing your bell.

Charlie Gilkey 00:44:15  The enduring favorite chapter is the one about the three treasures . Oh yeah. So the three treasures are simplicity, compassion and patience. Okay. Right. Probably in the 60s, 67. Nice. Okay. That’s the one I come back to time and time again. Just when when I look at people who are thriving, people who are happy, and people who really are on a path that I find compelling. They’re practicing those in certain ways. And also, when I’m suffering, I realize that I’m probably not practicing those.

Eric Zimmer 00:44:54  Signals. What were the three again?

Charlie Gilkey 00:44:55  Simplicity, compassion and patience and compassion comes pretty native to me. So that’s not the one. Well, self-compassion, that’s a whole other story, right? But it’s really simplicity and patience, right? Just because unfortunately, the world does not move as fast as our minds do. Like when I hit publish on something. It may take a minute.

Charlie Gilkey 00:45:18  Yeah, right. turns out other people have their own agendas that are not on my own timeline. So usually my own suffering comes when I’m being myopic about timelines or when I’ve overcomplicated something you’ve probably heard me say in different ways. Like, when in doubt, choose a simpler option. Yeah, right. Because usually that’s the way to go forward. The second one would be the one that’s along the lines of the Tao is broad and plain, but people prefer the side paths. Yeah that’s another one that comes up. It’s like what we need to do is like it’s pretty straightforward. We just need to do it. But like, we’re off over here in these, like, plots and side paths. Like messing around and not actually getting anywhere. Like what happened if we just did the thing? Yeah.

Eric Zimmer 00:46:01  You know, I may have translated or interpreted that. I suppose I should say. Translation would mean I went to the original Chinese and I translated into English, which is not what I did.

Eric Zimmer 00:46:11  I took 15 or so different English language translations and sort of patch them together into what felt most resonant. I may have translated that phrase you just use there as shortcuts. Right. People prefer the shortcuts for me. Chapter 44 is an all time favorite, and it’s one of the ones that drew me to the book and it keeps me. There are different parts of it, but I’ll just read the last part, which is if you were content with what you have, you can take joy in what is. And here’s the line that kills me when you realize there’s nothing lacking. The whole world belongs to you. I just love that because we think about all these things we need to do in order to be happy. We need to go get this. And when I get that and when I arrange this and this is just saying, well, you could try all that if you want, but there’s a more direct path like you were just talking about. There’s an actual path where you just go, well, let me try and just bypass all that.

Eric Zimmer 00:47:08  Not that it doesn’t have value, but I can if I realize there’s nothing lacking. And the few times in my life where that has truly landed have been the moments of the most ecstatic peace, joy, relief where I just saw truly and completely, there’s nothing missing. This moment is sufficient unto itself. Just this.

Charlie Gilkey 00:47:37  Yeah, I’m with you on that one. And what’s so surprising, but not surprising, is how many of those moments are found when you get out of your head. It kind of goes back to what I was talking about with the first chapter. Right. We’d like if you’re like in your head, like, I could be doing this or, you know, we both have partners that we love to death. And if we’re like, is she happy? And like, what’s going on? And is she content and like, do we need to do that? And you do all that kind of whatnot? You miss actually that moment. Yeah, everything was fine. And what a gift actually to be in a place to where you can let the rest go and be like, this is here because many of us don’t get that or we don’t get nearly enough of that.

Charlie Gilkey 00:48:19  Yeah, right. And so I love that you chose that one. Yeah. There’s so many. You know, if we actually in the community when I do monthly calls, there’s a PF bingo card of things that I talk about a lot. Right. And so it’s like Charlie references the Tao is one of those bingo slots. Right. Because I do it so frequently depending on would be like, well, one of my favorite lines in the Tao is about, you know, being as careful at the end as you are. Yeah, I’m in the beginning. Right. And so it just is one of those things. And I think that’s the beauty because if you read it and you practice it and you cultivate it enough, you can find that moment. You’re like, oh, this is where that line that some guy, maybe guys, multiple guys I don’t know, wrote 2000 years ago, right. Many, many thousands of years ago. It applies to this moment. Honestly. That’s why I still retain my label as philosopher.

Charlie Gilkey 00:49:12  I never stopped being one because I left academia. And my joy was always philosophy for living. Like, how do we take these wisdom traditions, whether they’re strictly on the philosophy side or whether they’re strictly on the spirituality and religion side? And that divide is sometimes very, very tenuous. Yeah, but how do we make them apply to us now? And how do we appreciate that this thing that I’ve been experiencing right now is tied to a feeling and thought that some one 300 years ago was having or a thousand years ago, if you take the Western tradition, some monk sitting in a monastery philosophizing had this very same or very similar experience and was trying to figure it out. Right. And so for me, while many people think philosophy and some of these things like actually distance you and make you super heady following the platonic tradition, for me it actually is a fundamentally connecting thing because it makes me realize that, like this thought, this idea, this belief, whatever it is, is a part of this human orchestra.

Charlie Gilkey 00:50:18  And they had it, she had it, I have it. Which means likely someone in the future is going to have this to. And it’s a thread that connects us.

Eric Zimmer 00:50:29  That’s a beautiful, beautiful line. And I think that might be a great place for us to wrap up. I think the last thing I’ll say is that idea of that line that connects us kind of goes all the way back to the phrase the Tao itself, this line, this thread, this thing that interweaves everything together and beautiful. I love orchestra to human orchestra. Beautiful. Charlie, thank you so much. Thank you for coming on. I always love talking with you. Thank you for helping me share this Rebind project with the world for the first time. And great to see you same.

Charlie Gilkey 00:51:03  Thanks for having me and I look forward to our next conversation and however that thread connects us.

Eric Zimmer 00:51:09  Thank you so much for listening to the show. If you found this conversation helpful, inspiring, or thought provoking, I’d love for you to share it with a friend.

Eric Zimmer 00:51:18  Sharing from one person to another is the lifeblood of what we do. We don’t have a big budget, and I’m certainly not a celebrity, but we have something even better. And that’s you just hit the share button on your podcast app, or send a quick text with the episode link to someone who might enjoy it. Your support means the world, and together we can spread wisdom one episode at a time. Thank you for being part of the one You Feed community.

Filed Under: Featured, Podcast Episode

How to Recognize the Hidden Signs of Burnout with Leah Weiss

June 13, 2025 1 Comment

How to Recognize the Hidden Signs of Burnout
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In this episode, Leah Weiss discuss how to recognize the hidden signs of burnout. She shares how burnout can creep in under the guise of purpose, why discernment can’t be done alone, and how to find your way back to yourself.

Key Takeaways:

  • The issue of burnout, particularly in the workplace.
  • Personal experiences and challenges related to burnout.
  • The importance of recognizing signs and symptoms of burnout.
  • The concept of discernment in addressing dissatisfaction.
  • Distinction between burnout and compassion fatigue.
  • The role of community and support in navigating burnout.
  • Factors contributing to burnout at individual, team, and organizational levels.
  • The significance of psychological safety and team dynamics.
  • The search for meaning and alignment of personal values in work.
  • The impact of entrepreneurship on well-being, particularly for women founders.

Leah Weiss, Ph.D. is a researcher, lecturer, consultant, entrepreneur, and author. She teaches Compassionate Leadership at the Stanford Graduate School of Business, where she created the perennially-waitlisted course “Leading with Mindfulness and Compassion.” She is Founding Faculty at Compassion Institute. She is also the co-founder of Skylyte – a company that specializes in using the latest neuroscience and behavior change to empower high-performing leaders and managers prevent burnout for themselves and their teams. Her first book, “How We Work: Live Your Purpose, Reclaim Your Sanity, and Embrace the Daily Grind” focuses on developing compassionate and soft skill-based leadership while also offering research-backed actionable steps towards finding purpose at work.

Leah Weiss:  Website | Instagram | LinkedIn

If you enjoyed this conversation with Leah Weiss, check out these other episodes:

Embracing Emotions at Work with Liz Fosslien

How to Deal with Burnout Through Self-Compassion with Kristin Neff


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Episode Transcript:

Eric Zimmer 00:01:04  What if the very thing that gives your life meaning is also what’s burning you out? That’s the paradox. Leah Weiss found herself in teaching compassionate leadership at Stanford.

Eric Zimmer 00:01:16  Working with organizations inspired by the Dalai Lama. Doing the kind of work most of us dream of. And yet she was falling apart. In today’s conversation, we unpacked the silent erosion of self that can happen even when everything looks right on the outside. Leah shares how burnout crept in under the guise of purpose, why discernment can’t be done alone, and how the small act of knitting helped her find her way back to herself. This episode is a map for anyone wondering is it me? Is it the job or is it the world we’re trying to survive in? I’m Eric Zimmer and this is the one you feed. Hi, Leah, welcome to the show.

Leah Weiss 00:01:56  Thanks for having me. It’s great to be here.

Eric Zimmer 00:01:59  Yeah, I am happy to have you on. As we were talking before this interview. You were on the show almost four years ago to the day. It was just kind of interesting that we talked at this time and amazing that it’s been four years. So I’m really happy to have you back on.

Leah Weiss 00:02:15  I’m really happy to be here and continue this conversation. We started many moons ago in a very different climate that we’re in today.

Eric Zimmer 00:02:24  Yeah. And our basic topic is going to be oriented around the idea of burnout, you know, workplace burnout primarily, but we know it extends well beyond the workplace. But before we get into that, let’s start like we always do with the parable. There’s a grandparent who’s talking with their grandchild, and they say in life, there are two wolves inside of us that are always at battle. One is a good wolf, which represents things like kindness and bravery and love, and the other is a bad wolf, which represents things like greed and hatred and fear. And the grandchild stops and thinks about it second and looks up at their grandparent and says, well, which one wins? And the grandparent says, the one you feed. So I’d love to start off by asking you what that parable means to you in your life and in the work that you do.

Leah Weiss 00:03:10  I think in terms of how I hear that in my life, one of the ways that this really resonates with me is acknowledging the degree to which we’re influenced and shaped by our surroundings, and that we want to be thoughtful about that.

Leah Weiss 00:03:27  I’m a parent of three young children, and so we talk a lot about the navigation of being a friend to people who need support, who are in distress, but also understanding what you need to thrive so you can be that friend. And I think one nuance I would say when I read this parable again in advance of our conversation is it really caught me these words good and bad, AD, because I think the way that I tend to think about this is tendencies that pull us in directions that are connective, supportive, conducive of compassion or fear based scarcity. And I don’t know that labeling them as good or bad helps us in actually navigating these currents that we all have. So it’d be interesting to talk that through. And then for the other side that you asked about in my work, how does this influence how does this relate? I think I spend my time now working within companies, helping to set up teams, climates of courts in the storm, within organizations that are navigating a lot of change and even often toxicity.

Leah Weiss 00:04:47  How do you think about feeding the positive? Not just within yourself, but collectively? So I think that it really does come to the heart of what do you do when you’re navigating things that are problematic, and how do you create mutual support so everyone can move towards the proverbial best selves, healthiest selves, together?

Eric Zimmer 00:05:08  Yeah, I think that idea of good and bad is really interesting. It’s brought up a lot, and I’ve said a lot of times on this show. You know, I’ve always loved the Buddhist phrasing of these things as skillful and unskillful actions. Like, I feel like that speaks to, you know, what we’re really saying more, but it’s kind of a boring story. The grandparents said there’s this unskillful wolf, and he was sent away to corporate training. And, you know, so I thought where we might start is with you and burnout because I think you suffered. I don’t know if this is how you would say it, but you certainly had a case of it. And I’m wondering if you could kind of share what that was like, what happened, and, you know, sort of how you made your way out of it. And I think that’ll lead us then into talking about this more generally.

Leah Weiss 00:05:56  Yeah, absolutely. I’m happy to share. I think, you know, for me, what is so interesting, at least from the vantage point of today, is to uncouple kind of what happened externally and internally. For me, that led me to kind of realize at some point a few years ago that I just I don’t want to go on this way. This isn’t how I want to work, how I want to parent, how I want to be in the world. I had just turned 40 when we spoke last time. I think for me, that was actually, you know, some of these symbolic ages I feel like really helped us ask the questions around, am I where I’m supposed to be in my life? And for me, I think what I was seeing was I was working in a way that was not sustainable, that I was missing elements of my children’s life because I was traveling or preoccupied when I was there.

Leah Weiss 00:06:56  I think a lot of what I was hooked by to use another kind of Buddhist psychology term. When I went back to Stanford to work full time after graduate school. Each of us kind of has currencies that we buy into. And for me, this kind of academic research understanding, kind of contributing in that space was so exciting. But also it led me to work around the clock, let go of a lot of what I now know are the signs of burnout. You know, tipping from starting to let self-care go, displaced frustration from work and to other elements of life. And then, of course, like for me, as someone who identifies as a practitioner, as someone who’s trying to work on myself, like I’m sure everybody listening to this podcast can relate to. Spent many years in doing meditation retreats, cultivating skills that it really hurt to admit weren’t working in this environment, and compounded by, you know, living in Palo Alto, one of the most expensive places in the world. Having three children, being a breadwinner for our family.

Leah Weiss 00:08:14  And I think then for me, what I experienced was a very similar to what a lot of people do. One of my mentors was the one who really made me see where I was at, and that often is the case. It’s hard to self-diagnose when we’re burned out. It’s our loved one’s a close colleague who calls us out and says, you’re not the version of yourself. You know what’s happening. So she called me out as kind of the frog in the pot over time, and I really all of a sudden I remember that breakfast viscerally, where I felt it and I saw it. And then, you know, that’s kind of the first step, but that’s also where the work begins. And one of the things I’ve been really interested in is playing both sides of this equation of when do you make decisions around, I need to change my external circumstances, which like, who in the world isn’t thinking about that now with the great resignation? Right. So when do I decide this fit isn’t working? When do I decide this is me? I can quit, I can move, but this is my stuff that’s going to follow me wherever I go.

Leah Weiss 00:09:18  And how do you uncouple all of this and understand what you need to do? So being a nerd, I’d been working in this space of burnout and compassion fatigue for many years, but I started to take this lens more. Looking at the question around how do you think about culture, of workplaces, of our communities and how I had guided so many other people through this question of, am I in the right career? Am I in the right location? Am I living the life I’m wanting to live, and then asking all those questions of myself and letting myself off the hook for like, I can’t expect myself to meditate my way out of this. And what if I allow myself to also come to a conclusion like this isn’t where I want to raise my kids. This isn’t the work that I want to be doing. This isn’t the way I want to be doing it. And let that part of the equation open up, which I think is interesting to look at now because it’s where so many people are, right? Because we can move now and people are quitting their jobs now and there’s other jobs available or that perception.

Leah Weiss 00:10:24  The set of questions. If you feel like this is not my beautiful life that you’re living right now, how do you start to go through that process in a way where you’re not blowing everything up irretrievably, but kind of in a thoughtful way, asking the right questions in experimenting with steps that you’re not going to completely end up regretting.

Eric Zimmer 00:10:44  Yeah, I think that question is so fundamental to so many things. Is this something that I need to change in the outside world, or is this something I need to change inside myself? Is that a little bit of both? And I think this is why I have often said, I think the Serenity prayer sums up so much of what life is about, right? Should I accept this or change it? And the wisdom to know the difference is really the hard part. What things for you helped you or still help you in sorting that question out? You know, how do you go about when you find yourself at one of those points and you’re looking in those two directions? What are some of the tools or ways, thought processes, whatever, that help you find that wisdom to know the difference?

Leah Weiss 00:11:28  I mean, I think there’s always some element of having quiet, some version of of prayer, juju prayer, in my case, meditation, if you will. Like there’s those elements. But I think what I’ve really been leaning into as well, you know, just getting back to like Embodied elements of life, like cooking with my little kids. Walking a ton. Knitting. I’ve been knitting so much. Gardening, like putting physicality front and center and and slowing down to do that and taking when that feels odd, to move back and forth between the pace of ideas and screens and zoom meetings, you know, hour after after hour. And it does feel jarring to be back into bodies and relationships and listening more deeply. And I think even taking that kind of discomfort of transition as an important daily practice has been huge. And just like so many of us, you know, sleep in the last few years with the pandemic, you know, we were already an insomniac world. But how much more so now? and, you know, experimenting with like what happens when I take screens out of the equation when I go back to paper books, when I draw, even though I’m a terrible artist, but I draw because of the process feeling, you know, grounding all the things we’re baking in the world, all the things that we’re like reclaiming.

I think this physicality is kind of shared. That’s been big, big, big for me too.

Eric Zimmer 00:13:10  Yeah, I think the other idea, it’s in the spiritual direction world, and I was trained as an interfaith spiritual director. The word discernment is used a lot. Right. And that’s what we’re kind of talking about. And I’ve more and more become convinced that discernment kind of has to happen in community. It really works much better when I’m not discerning all by myself. When that discernment is happening, by me processing it with other people, obviously the right people, the right circumstances, but still a really valuable part of the process. I want to go back for a second, though, before we move on to you. You’ve got this role at Stanford. You’ve got children. You’re the breadwinner. Your husband still, I think in school and you are doing work that feels monumentally important to you. You are working on compassion research that is sort of backed by the Dalai Lama, right? Like so I mean, you’ve landed in some ways, like dead set into, like, all right, this is it.

Eric Zimmer 00:14:08  And yet there were still aspects of burnout for you in there. Did that make it harder to figure out because the work did feel so meaningful?

Leah Weiss 00:14:19  Oh you’re good Eric. Yes it did. I think it made it harder to recognize it. Even a culture that is a group that’s come together around a shared value with noble ambitions, can still have toxicity and challenge in how to operate and how to function together. That, you know, since that time now I’m well aware, like even if you look at the research, like toxicity and cultural problems and nonprofits where we’re aligned on purpose, they can be pervasive because there’s a sense of you self-sacrifice and you sublimate the how you’re doing things underneath the importance of the mission. And I think I was personally very predisposed to that. And I think that culturally, that is a big part of the experience. And it’s even more painful, you know, and I see this even I do a lot of work in health care these days with the pandemic, when people who are purpose driven, they’re in a line of work because they want to help others, and then they feel divorced in their how they’re executing that work from their core values.

Leah Weiss 00:15:31  I think there is an extra layer of what we’re calling moral injury that happens and disillusionment. Right? Because, yeah, there’s a lot to say about that. And then I think for me it was a lot of self doubt too, and I felt like I was in layer upon layer of kind of worldviews that didn’t align with me as a mom, a woman. You know, academia is not known for notoriously being friendly to women, nor is Buddhist organizational structures. you know, it’s a lot. But I also want to come back to what you said, I think so profoundly this point about discernment in community. And when I went to Boston College for my graduate degrees, that was something that really jumped out at me. Not that we didn’t have community in the Buddhist world that I was being raised in, but I think the way in which it’s understood is really unique and profound. And I think that was something that gave me kind of strength, that amidst feeling overwhelmed, feeling like I’m in my dream situation and it’s not working, but there was access to some amazing people around me, even swimming in the same culture that was dysfunctional.

Leah Weiss 00:16:49  I remember one of my mentors described being in academia is kind of like being in a mafia oriented place, because you have to, like, hook yourself onto the people with power. But if you start getting powerful enough, then you become a magnet for other people who want your turf. And you know all of that. When I first heard, I was like, this is bananas. And by the end I was like, that’s pretty astute. So anyway, the people who are swimming in this kind of dysfunctional toxicity but have their heads on not necessarily just straight, but they have some practice, their grounding in those people that you can come back to to figure out who am I? What does this mean together? Is everything.

Eric Zimmer 00:17:50  One of the books that I’ve spent the most time with in my entire life is the Dao de Ching. It’s an ancient Chinese manual for living well that somehow also reads like poetry. Here’s an example of one verse that I come back to over and over through the years. If you look to others for happiness, you will never be happy. If your well-being depends on money. You will never be content. That kind of simple truth doesn’t just sound good, it actually changes how you live if you let it. It’s simple, it’s direct, and it hits me harder every year. If you’ve ever been curious about the Dao, or just want some ancient wisdom that actually works in real life, I’ve got something special. I teamed up with Rebind to create an interactive edition of the Dao. I handpicked 40 core verses translated them into plain, relatable language and built them into a guide where you can ask questions and get my take in real time. It’s like having a conversation not just with the Dao, but with me too. You can grab it right now at one you feed store that’s spelled T. That’s one you feed. To. If you’re looking for a little more clarity, calm or direction, I’d love to meet you there.

Eric Zimmer 00:19:10  I want to get to where you are now, and I have some questions about that. But I feel like before we do that, it would be helpful to talk about burnout a little bit more.

What are we talking about? What is it? How do we know when we have it? Like, I mean, I think there’s a lot that we can sort of cover in that area. And then I’d love to talk about how your current experience compares to your old experience and the differences there. So maybe we’ll just start with that very simple question. Like what is burnout?

Leah Weiss 00:19:36  Yeah, burnout is this combination of emotional exhaustion, dehumanization, and a lack of self-efficacy. So those are like the academic words to describe them. And it’s also part of the World Health Organization definition and more plain terms. I think a way to think about it is the emotional exhaustion, that feeling of like at the end of a long day, you just don’t have anything left to give. You can’t hear about another person’s problem. You know, the version of you that wants to show up to others is depleted. The depersonalization goes in both directions. So one of the kind of textbook ways people describe it as like the physician who’s become kind of a cynical, rude, like no grace or tact.

Leah Weiss 00:20:25  They’re just like going to get right to the question without thinking about how does that impact you? So it can be the side of personalizing others, but it can also be de personalizing yourself. And they often happen together. So if I’m treating you from a cynical, kind of dehumanized perspective, I’m probably also thinking of myself in that way and the people I’m surrounding myself with. And then the third part is a lack of self-efficacy. This is, I think, the actually trickiest part for building health out of burnout, because the more burnt out you are, the less you feel like you can shape your environment. So then all the options for where would you change yourself? Change the situation seem impossible because there’s no efficacy. Do you feel like a victim in the world is happening to you as part of the illness itself? Yeah. So you can’t recognize the help that is available to you. So you put those three together. One of the ways I often talk about it that people find helpful is it’s not a binary.

Leah Weiss 00:21:28  You have it or you don’t. It’s a spectrum. And so early burnout often looks very similar to workaholism. Middle burnout is like middle stages when you’re losing your habits of self-care, when you’re snapping at your loved ones at the end of the day, and then later stage burnout. You know, significant behavioral changes, either significant depression or anxiety, loss of hope, complete collapse. There’s physical symptoms that happen along the way. With all of this, when you’re burned out, your amygdala is enlarged. Your like old lizard brain. As people often kind of summarize, the amygdala is bigger in your cognitive resources. Your ability to think and problem solve is smaller. Like literally your brain functionality changes when you’re burned out, which is also really interesting. And then when you think demographically, women, people of color, those of us who don’t have a partner, there’s higher risk. And then in the context of the pandemic, you know, we’ve been seeing mass exodus of women from the workplace. and I’d been really looking into this a lot.

Leah Weiss 00:22:37  And the rates of burnout are much higher, which makes sense given all the contextual factors. Parents are higher than non-parents, women are higher, and so forth. So there’s all these other layers and features of the individual, but also the environment that feed into burnout.

Eric Zimmer 00:22:55  And how do we determine burnout from something like depression or anxiety, particularly if burnout eventually manifests itself in depression and anxiety? Is there any way to sort of tell the two apart, and is it important to tell the two apart, I guess.

Leah Weiss 00:23:11  It’s a great question. I think by the time you’re experiencing the anxiety and depression symptoms of burnout, it would be indicated to get mental health support. You’d be at the upper end of the burnout spectrum. And so you would want to be seeing a professional have the professional do the differential diagnosis between burnout or generalized anxiety or depression. One thing that people say you see in the literature, it’s like, is there a sense of it? It gets more acute in the workplace. Or more acute Sunday night blues.  Or anxiety, you know, so maybe you’re you feel like yourself on your vacations, in the evenings and the weekends, but you see your reactive ness heightened in the workplace. That could be an indicator. But for listeners who are experiencing this kind of depression or anxiety, the upshot is basically you want to talk to a professional anyways and work with them to determine, you know, because it might be that you want to have medication or a certain kind of treatment alongside doing a whole discernment process around your professional context and path.

Eric Zimmer 00:24:25  Yeah. As somebody who has had depression in, you know, different forms for a long time and somebody who may have suffered burnout at different points. The relationship between the two is very difficult to figure out, right? Say like, well, depression often to me looks like what burnout might feel like, which is particularly a lack of enthusiasm of anything that takes energy from me. Right. So it’s like that’s one of its signal things is like, anything that takes energy causes me to be like, no.

Eric Zimmer 00:24:56  Which work gets implicated in, right? Work can be one of those things. I think that question around, you know, how do you respond on off work times is an interesting one. What about compassion fatigue? Because you also say this is not the same thing as compassion fatigue. So I certainly know that is something we’re hearing a lot about. Talk about how burnout and compassion fatigue are different from each other.

Leah Weiss 00:25:19  So the interesting thing with compassion fatigue, and I’m sure you’ve come across this, but I think for listeners, it’s good to kind of lay this out. When you start reading about compassion fatigue, one of the first things that you start humming across is people saying it’s not actually compassion that’s fatigued, it’s empathy. And the reason this is important is basically the neuroscience of understanding how our brains and bodies respond to chronic suffering. We have built into us these. If you remember back to psych 101, the ideas of of mirror neurons and the mother infant mimicry that from the time humans are newborns, they read and mimic the parents facial expressions.

Leah Weiss 00:26:10  So we have wired in these emotional kind of tuning forks. One of the things that has been really interesting with the advances in neuroscience in the last decade is we see that people who are chronically exposed to suffering, if they’re responding from a place of empathy. There’s a tipping point in which, like our brains and bodies, can’t stay empathically attuned. All the time we hit a point of overwhelm and collapse where our compassion then goes away. So that becomes interesting. So let’s say in the beginning, it’s useful if I’m with you, Eric, and you’re talking about a problem that you’re facing. It’s useful that I have this ability to mirror you, to understand and respond. We’re social. We’ve evolved to be like tribal in some way. Mutual support is part of survival. But at some point when it gets Eric times a thousand that I’m surrounded by suffering that I can’t solve, then the pain response in my brain that’s mirroring hits a point where it’s not signaling all the time. It like doesn’t function anymore.

Leah Weiss 00:27:25  When we talk about compassion fatigue, we’re actually talking about empathy fatigue. And then what’s interesting about that is that there’s compassion because it’s different than empathy. There’s a way that we can respond to other people’s suffering that doesn’t get depleted and used up is the thought behind it. And interestingly, this is a thousands of years old intuition from wisdom traditions. Right. Like the idea that you could participate in contemplative support of others emits massive suffering. I mean, there’s so many stories all the way back to wisdom, traditions, canons about people who who did that. So the idea then borrows on what does it mean for us as people to learn to respond with compassion rather than empathy? What is the difference? What is that feel like? How do we train ourselves? How do we train our physicians and health care providers to do that? And then therefore, how do we kind of solve this problem of compassion fatigue. So this is a discourse I’ve been a part of since I was in grad school right after September 11th, studying all the rise of burnout and compassion fatigue in healthcare, in first responders and all of those kind of studies.

Leah Weiss 00:28:43  And I think the implications for us today are fascinating, no matter what our line of work is in the pandemic, all the uncertainty and pain and anxiety that we were all navigating this lens of like hitting a tipping point with that where we can’t engage skillfully anymore. So what does that even mean for me is, you know, a parent navigating schools closed and changes in workplaces and yada yada. So, you know, back to your question of that compared with burnout, the way I would think about it is we need to both from the individual side, train people to understand how to respond with compassion rather than empathy, which in some cases means retooling, taking on, feeling the other person’s pain and having a responsive way of engaging with them. But that has an understanding of a type of boundary in support of both people, the person in pain and the other person. So it doesn’t become dehumanized and cynical, but it has a wisdom of understanding. Me getting overwhelmed by your problem isn’t going to necessarily help you, especially if I’m here to be in a role where you need me to not be crying alongside you about your diagnosis.

Leah Weiss 00:30:08  You need me to hold this space. To be able to be clear.

Eric Zimmer 00:30:13  That’s a really interesting idea there. The empathy versus compassion. And I kind of want to go deep down that hole, but I’m going to resist. But I have one question on it, which is do you find often that people earlier in their career. Start from an empathy perspective. Like that’s what comes most naturally. Then one of two things happens. Either they move into quote unquote empathy fatigue and they become cynical, or they figure out how to do this with compassion, and they move into sort of this wise healer mode. Is that the general path?

Leah Weiss 00:30:45  I think that is a really good way to summarize it. And when you said that, it made me think of I remember when I was in grad school doing my clinical training, I was one of the settings I worked in was a Boston Center for Refugee Health and Human Rights, which is headed by this incredible physician who does work with refugees from around the world. Like, talk about someone being immersed in so many unimaginable kinds of pain and trauma on the daily.

Leah Weiss 00:31:12  And I remember walking out of the hospital with him at the end of one of the days, and I was just kind of asking him how he was or how he felt about his day. He just came back to being so grateful to be here. And what an incredible world. What an incredible opportunity. Like he was, you know, coming from that wise healer perspective. And I was the angsty, you know, clinical training, like, overly empathic to the point where it’s probably annoying to be the recipient of for the folks I was working with at that point. I think that’s right. And I think the other thing that reminds me of from the neuroscience perspective is, you know, one of the studies I often talk about in my keynotes is when we brought a group of meditation experts to Stanford, put them in an fMRI machine, had them do compassion meditation and the reward regions of their brain light up, not the pain empathy regions of the brain light up. And I’ve always said and felt like I would love to do the studies where we do this across traditions, right? Like because every wisdom tradition has some version of compassion, contemplative practice.

Leah Weiss 00:32:21  How interesting to see what that looks like as a way to motivate the rest of us to cultivate.

Eric Zimmer 00:33:19  All right. We’ve talked a little bit about what burnout is. maybe some of what it’s not. Let’s talk about some of its causes. And I know that you sort of delineate causes kind of at three levels. I’ve seen in some of your work, which I think is interesting. There’s an individual level. You talk about a team level and an organizational level. And I suppose if we were to take it one step further, we’d say there are societal components also. But walk us through those. What the causes are, you know, kind of in each of those levels.

Leah Weiss 00:33:49  You know, a metaphor that I find helpful for framing comes from the godmother of burnout research, Doctor Maslany, and she uses a metaphor of if you’re trying to understand burnout, what people typically do is analogous to looking at cucumbers in vinegar barrels and being surprised that they turn into pickles. So it’s nonsensical to just look at the individual level, not meaning that there’s nothing we can do as individuals and there’s not contributors, some of which we can address, some of which are intrinsic to who we are.

Leah Weiss 00:34:25  Our demographics. You know, as I mentioned before. So if we start from the individual level, it’s what are our habits around mindset, professional fulfillment? How clear are we on our values? How aligned do we experience our lives and our work with our values? All of that can contribute to burnout or resilience at the group level. Let’s say the team level in a workplace, you know, and this comes back to the profound point you raised about discernment in community. The role of the community, kind of our work, family, the people we spend the most time with interact with the most, you know, kind of back to the parable. Do we have a version of our relationship that is supportive, compassionate? We care about them. We know about their values. We believe that they’re are wanting to support us. We feel that way about them. Or is it the opposite? Do we see them as a threat to our advancement, even survival? Do we not trust them? You know, there’s all these interesting studies about if you have one workplace friend, you’re going to be healthier, more engaged, advance more.

Leah Weiss 00:35:38  If you can build that at the team level, like this microcosm point in the storm that is massive for your resilience and then the broader culture within the organizations we function in. And how do those impact our our values, our ability to be socially attuned to others, our ability to feel like we can do our work and feel like we’re being seen and rewarded all of that. That there’s fairness. Interestingly, like people often hear about burnout and they think working too many hours is one of the biggest precipitates. Actually, one of the biggest precipitates is feeling like we’re out of alignment with our values, or that our workplace isn’t fair. People are rewarded for bad behavior. Or there’s inconsistencies. We talk about being this great culture, but in practice we’re actually like, you know, live and let die. So you can do work at each of these three levels. I spent the first very long part of my career focus on what can you do as individuals? Mindfulness, mindset, framing, emotional intelligence, social intelligence, all really good stuff.

Leah Weiss 00:36:50  But if we start looking at applying even that, like next level to what does it mean to bring your self-awareness into the team? So if you and I are a team with five other people that we can then share, what are our triggers, what are our values, and how do those align with the work that we’re doing together? How can we support each other and how can we even tactically, you know, do things the way we allocate work, the way that we assign blame and credit, the way we help each other actually be off when we’re on vacation. Because that comes down to your team often, like, totally. Do you have a way of give and take? And then at the culture level, there’s so much to do. But it’s tricky because it’s big, it’s amorphous, and it takes a long time. Three years is like what the number that most experts give to a culture change project in an organization. So if you want to talk about bang for your buck, focusing on the team level, I think is the way to go, which is why I’m putting my attention there.

Leah Weiss 00:37:54  Build your community. Build your support. Get that interactive part, but it’s manageable. We, a team of eight, can make a decision today to try something different and do that tomorrow. We don’t need to go get sign in, you know, buy in and approval from a lot of different people and all the alignment and socializing that comes with a culture change project.

Eric Zimmer 00:38:17  Yeah, that resonates with me for a variety of reasons, but one is sort of a middle way kind of guy, right? Between the organizational and the personal. What’s there, the team. Right. But to your point, it’s influencing our organization maybe a little bit, but it’s going to be kind of hard. But we have more influence on the team. And it also addresses some of those issues that are slightly more important than the personal. This gets back to discernment questions, right. You just mentioned, like, you know, if I have teammates who are toxic, right? There are people I know in life who see nearly anybody who doesn’t agree with them as toxic.

Eric Zimmer 00:38:56  Their self-awareness is such that it’s like, if you don’t agree with everything that I think, then you’re, you know, I’ve labeled you as the problem. You’re the toxic person, right? And then the other extreme would be the person who, you know, thinks that doesn’t matter who it is out there. You know, Genghis Khan could be on their team and they’re like, well, I really should work on my ways of relating to other people from a place of loving kindness. Right. And so it strikes me again, as you know, how do we find this middle ground? Do you find that it’s helpful to start with the individual work and be sure that you kind of have that in place? Or is it really something you can start kind of at all levels?

Leah Weiss 00:39:32  You know, when we’re talking within the context of a team, we want to remember that power structure influences. So the team has a manager or a lead, and that person will realistically have an outsized influence on the culture of the group.

Leah Weiss 00:39:48  And what’s particularly tricky is often the folks who are middle managers are at very high likelihood of being burnt out themselves. So there’s trust they’re probably not at the top of their interpersonal game. Maybe they’ve been trained to be a manager, or maybe they became a manager because they were a good individual contributor, but they never, like, learned the kind of art of managing other people’s work, social intelligence, communication skills. So to come back to your question, the methodology that I’ve developed and work with is a combination of the individual and the team. So the individual needs to get back an understanding that they can see of where they’re at with their burnout, their strengths and weaknesses, and not just their burnout in general, but their burnout proclivities and their burnout specifically in this workplace. Right. Which is an important part of the question. We were coming back to you before, how do you determine what’s me? What’s the environment? So having that understanding what’s environmental then at the team level, understanding where’s my team at with respect to burnout? Are we all clustered at the high end of the burnout spectrum? Is it a range? Are some of us in actually like a pretty solid space? How can they help the others? What’s the role of the manager in supporting resilience or contributing to burnout.

Leah Weiss 00:41:15  And then what I’ve been finding a lot of success with is if you take some of this data and share back with a team, hey, Group, here’s where you’re at with your sense of belonging and psychological safety in burnout. So each individual doesn’t have to take the burden of saying, I don’t feel safe here, or these are the ways that this team is not working for me, but you’re laying it back at the group level, but anonymously. So your starting point is the group to address this shared problem that no individual has had to stand up and own or blame the others for. It’s just this is what is in this group. And then giving a methodology within Team Health, there’s four pillars. And based on where you’re at, we suggest you work on the belonging psychological safety component first. Or we suggest you work on structured rest because you’re all exhausted. Nobody’s getting any time off. There are some basic kind of stop gap so you can take rest up and then address, you know, the next and the next.

Leah Weiss 00:42:18  And thinking in terms of the science and behavior change, which is don’t do everything at once. Pick a keystone habit and work there as a group.

Eric Zimmer 00:42:26  Yeah. You just sort of answered a question I was going to ask, which is a lot of discussions about team efficacy these days seem to have boiled down to psychological safety. I’m not that focused on team work or corporate work anymore, but I see that phrase all the time when when people are talking about team psychological safety. And my question was going to be, is that all there is to this? But it sounds like you just identified four pillars that are important psychological safety and belonging being just one of them. The other three you mentioned, I guess R&R, right? Is that just kind of the team culture around what hours we work, how much we work, supporting each other in being able to take time off?

Leah Weiss 00:43:03  Yeah, that’s the most kind of tactical of the four elements and it really is around. Also just having the basic conversations like I’ve got little kids.

Leah Weiss 00:43:12  I live on the West Coast. The hours that I really want to carve out and need to be with my family are this and yours are that. Because you’re in another time zone and this is your life? Like having some structure around those basic conversations goes a long way because people are driving each other mad with the meeting invite. Like, you know, that is my Friday at five, like, but you’re in another time and especially in this global workplace, right? So it’s some of that very tactical coordination or having blocks and processes in place. I’d say slightly more like nuanced. But also important is autonomy. So getting that balance right, which is going to be different for each individual on a team of do you have the right amount of support and flexibility if you’re being micromanaged, that’s probably driving you bananas. If you’re untethered, being told to do things that you have no support or resources for, that’s also really bad. So autonomy is a collective process of resourcing and teamwork. That is so often a big part of what’s driving people into the ground with burnout.

Leah Weiss 00:44:21  You know, they don’t have to be deep conversations, but get some really productive work done on that autonomy place pretty quickly. And then the other piece is awareness, self-awareness, understanding your own values. Understanding basic tools of emotional and social intelligence. But doing that at the team level so triggers, values, alignment, all of that work. And so these four when you put them together you know are really they capture a lot. If you look at the literature and all the different participants have burnout or resilience. So psychological safety super important but not the whole story. And also I think so many people get it so fundamentally wrong thinking like, oh, if we want to build psychological safety, we should all, you know, share really, really vulnerable stories that are traumatic for ourselves. And actually, like when I work with a team to build psychological safety, the starting place often has to be the sanctioning around. Let’s come to agreements around how we want to be together and what we’re going to do when there’s microaggressions and when people deviate, because you can do all the work to share and be vulnerable.

Leah Weiss 00:45:37  But if you haven’t made agreements about how you’re going to respond when someone is getting pushed out of that group for whatever element of their personality or whatever ism is at play, then you can’t build a psychological safety. So that’s also part of I’m like, no, this is not about trust falls and sharing all of our trauma with each other. It’s also like naming norms for like, how do we want to be respected and respect others? And what will we do when those are transgressed to signal that we’re not going to be complicit.

Eric Zimmer 00:46:10  But there’s nothing wrong with the good old trust fall, is there?

Leah Weiss 4 00:46:14  No. I mean, we all. Who doesn’t love a good? Who doesn’t love a good a trust?

Eric Zimmer 00:46:17  That’s right, that’s right. I keep trying to talk Chris into one with just me being there to catch him. But he won’t. He won’t. He won’t go for it.

Leah Weiss 00:46:25  He’s not having it.

Eric Zimmer 00:46:26  No. He’s probably taking lots of notes about, team culture based on this.

Eric Zimmer 00:46:30  I want to ask a question about job satisfaction a little bit. This sort of ties in. And if I’m straying too far outside where you feel comfortable, just say, I don’t know. But I see a lot of people and what they feel is that their work isn’t meaningful. And what they often mean by that is that it’s not directly helping another person in like, say, helping starving children. And so they feel like, okay, I don’t feel like my work is meaningful, and I’m always torn by that, by by sort of going, yep, you’re right. You really should pursue that because that’s the path. Or are there other paths? And this gets back to our question before. Do I change myself? Do I change the situation? But what are paths to make work more meaningful? Assuming that we’re in generally a good situation, right. Generally, like we’re doing work that’s at least like somewhat challenging, somewhat interesting, you know, that can engage us. But the bottom line mission isn’t, say, philanthropic.

Leah Weiss 00:47:34  I love that question. I think coming back to probably work you are well familiar with from a spiritual direction is, you know, the values work getting really clear about values and then taking that from the abstraction and looking for the opportunities to walk the talk on those values. So maybe we’re not working to end world hunger, but one of our core values is around community or compassion and really exploring what are the opportunities within the work I am doing, the people I am interacting with, how can I lean into expressing that value? And then one of the ideas that we talk about in the academic language of extra role behavior. So what are things that are not part of my core job description that energize me, that bring me meaning, that help me feel connected with who I am and want to be? And often it’s a little bit of investing in those. And coaches and managers can really help the people that they’re talking with to identify not just the values, but what are the opportunities. And it’s amazing how many times I’m sure you’ve seen this, that you have someone who realizes they want to learn some skill and service of a core value.

Leah Weiss 00:48:50  They start to spending an hour a week and it changes everything around for them. So this is a place where, you know, in having taught MBA students at Stanford for years, I’m always saying like, don’t look at it like you’re losing time from this person if you’re bringing them alive, then you are doing the right thing, but also doing the smart thing for the business. So look for the values, the extra role behaviour, which means you need to know each other, have real conversations, and have honesty to the point where people can, you know the work. That’s just like they’re always procrastinating. It’s miserable for them. Can you get to an understanding of what that is why that is? And then within the realm of reason, respond.

Eric Zimmer 00:49:34  Yeah. So I want to bring us back around to where you are today. So we described you burnt out at Stanford, you know, overwhelmed. There’s something you’ve talked about that I think is really important here. You talked about how in addition to all that happening, there was an enormous amount of internal criticism of yourself because you felt like based on all the spiritual practice you had done, that you shouldn’t feel this way, that you should be able to meditate your way out of it, or you should be able to, you know, have enough equanimity to handle it.

Eric Zimmer 00:50:05  So take us from here I am. I am in this place of I recognize I’m burnout. I’m overwhelmed. I’ve got all this internal negativity happening. And maybe give us the short version of, you know, how you got to where you are today. And then maybe we could talk a little bit about today, because the thing I’d like to hit today is you’ve gone from one classical place where people can burn out, which is academia, to another classical place where people can burn out, which is the startup world. So I want to talk about that. But but walk us through the change process a little bit.

Leah Weiss 00:50:38  Well, I first have to comment like, I just I want you as a spiritual director. I feel like I could benefit from these conversations is therapeutic. I think you’re really picking up on things about my experience that it’s taken me a long time to. In some of it, I’m still definitely grasping to formulate. Well, long story short, a couple of years ago we came up from California to visit some of our friends who lived in Portland, who for years had all been saying, you guys really need to be in Portland.

Leah Weiss 00:51:10  Like all the things we are hearing from you about as a family that you’re struggling with, like, and just hearing this from two of my oldest friends in the world, my husband’s oldest friend. So we came up and I just had this, like, physical feeling from the moment we got here of just like, decompression. You know, I’ve experienced that in a few places in the world where I’ve gone before that, you know, it’s like a cellular shift when you get off the plane kind of thing. And, you know, I think fast forward to today. I was just talking about this this weekend. I was taking a walk with a very close friend who’s a physician, public health officer and was just saying, for me, it’s so powerful that, you know, the places I’ve lived in the past. and it had my kids in schools, like, I didn’t feel people around me. To the degree that I do now, where there’s so many folks who have similar academic backgrounds or kinds of choices about where they’ve taken their careers.

Leah Weiss 00:52:18  A lot of other families that are like ours, with the mom, you know, working a ton and the dad working a ton to support the family and home. So we came up this weekend, decided, oh my gosh, let’s just jump. Let’s just do it. Our oldest son was starting kindergarten the next year. I was like, if we just do this now, he can kind of come right in the process. So we did. We just moved really, really quickly. And since that time, I’ve seen, you know, so many people in the context of the pandemic do this. It did seem a bit bananas, I think, to some people in our life to just make the change so quickly. But I was like, I’m traveling so much anyways. I can travel down to Stanford as opposed to traveling to go see clients wherever, and then also taking some of the financial pressure off, which sounds ludicrous for someone you know. But coming from California anywhere is less insane. So there was that whole side of it.

Leah Weiss 00:53:13  Now, to your point about the startup world, yes, it’s another kind of microcosm. Less than 4% of venture money goes to women founders, including if it’s a woman in man co-founder. So me and my co-founder, my former superstar student from Stanford, two women, two moms. We are definitely not in a system that is like set up by or for us. But I think this discernment and community, like my co-founder, is one of my dearest friends who I think has more character and integrity and social intelligence than pretty much anyone I’ve ever known, including a lot of like, spiritually well-known figures like, you know, not to overly put her on a pedestal. She’s just a really good person who we can talk about everything together. It’s like my other marriage. And so there’s a lot of stress, but there’s a lot of alignment and values, a lot of ability to have real talk and a lot of shared commitment to the team that we’re building is going to walk the talk. We’re not going to be an organization dealing with team health.

Leah Weiss 00:54:20  That is a hot mess internally. I’ve lived that, you know, country song before. I’m not doing it again. and she has her own version of commitment to that. So, you know, I do feel like I have the right resources in place, but there’s a lot of stress, a lot of frustration. And, you know, also continued like doubt that I’ll have to work through around being a middle aged woman in a role that is not conducive. But I kind of am excited to do that on behalf of like, that’s most of the world. We’re not, you know, and if we can’t build Team health or think about organizational health and perspective of a middle aged parent like, I don’t feel confident that a 20 something year old non parent is going to do it in a way that works for me or anyone I know. So I’m going to lean into the discomfort and hopefully have enough support and clarity about what I need to do from having lived through kind of untenable ness before.

Eric Zimmer 00:55:26  Yep.

Eric Zimmer 00:55:26  Somebody I interviewed recently and one of their books was talking about age. They were talking about patience. But the thing they said, which I thought was really interesting, was they quoted some study where, you know, far more businesses that go on to be, you know, a certain size were started by 50 year olds and 25 year olds. Like, it’s just our cultural lens is, you know, 25 year old startups. But if you zoom out from just Silicon Valley and you look broadly, you go, okay, being 50 or in your 40s are is not an impediment. It can actually be, in a lot of ways, a benefit. You and I are going to talk for a couple more minutes in the post-show conversation, because I do want to go a little deeper into entrepreneurship and burnout because you’re an entrepreneur. I’m an entrepreneur. I think we could have some interesting conversations, but we’re out of time for the main episode. So, listeners, if you’d like to get access to Lena’s post-show conversation, add free episodes, all kinds of other good things, and the joy of supporting something you care about.

Eric Zimmer 00:56:26  Go to one you feed. Join. Leah, thank you so much for coming on. It’s been such a pleasure to talk with you again.

Leah Weiss 00:56:34  Thank you for having me. It’s been great to spend time with you and your listeners, and it’s so appreciate the community that you’ve built and being able to visit.

Eric Zimmer 00:56:43  And just in case people are interested in the work that you’re doing with building team resilience, what’s the name of your company?

Leah Weiss 00:56:50  Skylite

Eric Zimmer 00:56:53  Perfect. We’ll have links in the show notes where people can go through and learn about that work if they like. So thank you Leah.

Speaker 4 00:56:59  Thanks, Eric.

Chris Forbes 00:57:01  If you’re enjoying the podcast, check out our weekly Bit of Wisdom newsletter. Every Wednesday, we send a short email with practical insights, reflections and takeaways, often featuring past guests. It’s a great way to stay inspired and support the show. Sign up at one UFI.

Eric Zimmer 00:57:21  Thank you so much for listening to the show. If you found this conversation helpful, inspiring, or thought provoking, I’d love for you to share it with a friend.

Eric Zimmer 00:57:30  Sharing from one person to another is the lifeblood of what we do. We don’t have a big budget, and I’m certainly not a celebrity. But we have something even better. And that’s you just hit the share button on your podcast app, or send a quick text with the episode link to someone who might enjoy it. Your support means the world, and together we can spread wisdom. One episode at a time. Thank you for being part of the one You Feed community.

Filed Under: Featured, Podcast Episode

The Nobility of Service: Finding Magic and Connection in the Smallest Gestures with Will Guidara

June 10, 2025 Leave a Comment

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What do a fine dining maitre d. A magician burying cards in a backyard and a toddler looking for Elsa have in common? They all show us that magic still exists. If we’re willing to care more, than seems reasonable. In this episode, Will Guidara, who’s a former co-owner of 11 Madison Park, which was once named the best restaurant in the world, the author of Unreasonable Hospitality and advisor on the hit series The Bear, shares how he transformed a restaurant into the best in the world not through perfection but through moments of radical hospitality. Whether it was sending out hot dogs on fine China or designing hand signals to pour water silently. It was never only about the food, it was about making people feel seen. This is a conversation about joy, about seeing service not as subservience, but as nobility and the kind of creativity that invites connection.

Key Takeaways:

  • The concept of hospitality and its significance in various aspects of life.
  • Insights from the restaurant industry and the transformation of dining experiences.
  • The balance between kindness and excellence in service.
  • The importance of making people feel seen and valued.
  • The idea of “unreasonable hospitality” and exceeding expectations.
  • The role of creativity in building meaningful connections.
  • The impact of self-care and generosity in service roles.
  • Navigating relationships and managing people effectively.
  • The value of criticism as an investment in personal growth.
  • The importance of community and connection in fostering relationships.

Will Guidara is the author of the New York Times Bestseller Unreasonable Hospitality, which chronicles the lessons in service and leadership he learned over the course of his career in restaurants. He is the former co-owner of Eleven Madison Park, which, under his leadership, was named the Best Restaurant in the World. Will is the host of The Welcome Conference, serves as a Co-Producer on FX’s The Bear, and is a recipient of the Wall Street Journal Innovator Award. 

Will Guidara:  Website | Instagram | LinkedIn

If you enjoyed this conversation with Will Guidara, check out these other episodes:

How to Connect More Deeply With the World with James Crews

How to Unlock the Secret Language of Connection with Charles Duhigg


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Episode Transcript:

Eric Zimmer 00:01:06  What do a fine dining maitre d. A magician burying cards in a backyard and a toddler looking for Elsa have in common.

Eric Zimmer 00:01:15  They all show us that magic still exists. If we’re willing to care more, then seems reasonable. In this episode, Will Gutierrez, who’s a former co-owner of 11 Madison Park, which was once named the best restaurant in the world, the author of Unreasonable Hospitality and advisor on the hit series The Bear, shares how he transformed a restaurant into the best in the world not through perfection but through moments of radical hospitality. Whether it was sending out hot dogs on fine China or designing hand signals to pour water silently. It was never only about the food, it was about making people feel seen. This is a conversation about joy, about seeing service not as subservience, but as nobility and the kind of creativity that invites connection. I’m Erik Zimmer and this is the one you feed. Hi, Will, welcome to the show.

Will Guidara 00:02:13  Thank you so much. I’m really happy to be here.

Eric Zimmer 00:02:16  We’re going to be discussing your book. That’s called Unreasonable Hospitality The Remarkable Power of Giving People More than they Expect. But before we get into that, we’ll start the way we always do with the parable.

Eric Zimmer 00:02:28  And in the parable, there’s a grandparent who’s talking with their grandchild, and they say, in life there are two wolves inside of us that are always at battle. One is a good wolf, which represents things like kindness and bravery and love, and the other is a bad wolf, which represents things like greed and hatred and fear. And the grandchild stops and they think about it for a second. They look up at their grandparent and they say, well, which one wins? And the grandparent says, the one you feed. So I’d like to start off by asking you what that parable means to you in your life and in the work that you do.

Will Guidara 00:03:02  Gosh, it’s a beautiful parable. I think everyone has two sides to themselves, and our ability to walk. The line that separates those two is often what determines our success. I think in the way that’s framed, it’s quite binary, right? You obviously want to be the wolf that is focused on kindness and love, and not that that is focused on greed and hatred or whatever other words you used in the latter.

Will Guidara 00:03:29  But I think where it gets more complicated is when there’s two sides of your personality where you actually do need each of them to feed your success, and where success comes almost because of the tension between them, not in spite of it. Yes. For me, in the business World. Those two sides are on one end. This unbelievable knowledge and passion for creating cultures where I am empowering and trusting everyone on my team, recognizing that unless they feel invited to bring their most fully realized selves to the table, we’re never going to be able to connect with the people we’re serving in the most authentic way possible. And then on the other side, this perfectionist quality to me, some of them is filled with OCD tendencies that likes to control as many variables as possible to ensure that as few things as possible go wrong. And without question, I will spend my entire professional life falling off that line in one direction or the other. But when I fall, that is not what defines me. It’s how quickly I can get back onto the line with humility and with vulnerability, and with the dedication to keep on trying to ride it as carefully and as considerately as possible.

Eric Zimmer 00:04:58  Oh, that’s beautifully said. There’s so many things in there that that I think are worth touching on. I mean, one is that idea that, like, we all fall off whatever line we’re trying to walk again and again and again, and I think the people who seem to stay on the line are the ones who just get back on quickly. Right. You just they’re falling off, too. You’re just not seeing it because their wobble is a little bit less. And then the second thing is I pick that up in your book too. You talk about these tensions that that you had. Another one was hospitality and excellence. Yeah. As a tension. And I want to get into those before we do. Why don’t we just spend a minute or two and, give listeners a little bit of your kind of, your background to today. So they have context for everything we’re going to talk about.

Will Guidara 00:05:42  Yeah. So I am most known or I was most known for the majority of my my career, for my success in the restaurant industry.

Will Guidara 00:05:53  I came up in restaurants. My dad was a lifelong restaurateur. My dad, who is still with us, is my greatest mentor, my best friend. The person from whom I’ve been inspired more than anyone else. And when I was growing up, I just wanted to be like him. I would have done whatever it was that he did for a living. It just so happened that restaurants, the thing that he did was something that independently, I fell in love with. I mean, at the age of 12, I always joke about this because I think it’s so funny. He my dad has taught me many, many things. Perhaps highest on the list is the power of intention. He’s a very, very intentional person, to ara Transcript

the point that at the age of 12, he asked me to come up with my to do list for life. And as ridiculous as that sounds, he was definitively being serious, And I know this because he gave it to me in my late 20s and it had three things on it.

Will Guidara 00:06:49  One was to go to Cornell University and study hospitality. And two was to open my own restaurant in New York City, and three was to marry Cindy Crawford. And I’d like to say that I did two out of the three, and then the third, maybe even better. And, it’s literally the only thing I did growing up. I worked in some of the best restaurants in America. I did go to Cornell. I did work for Wolfgang Puck and Danny Meyer, and eventually worked for Danny at a restaurant called 11 Madison Park, a restaurant that I bought from him. and over the ten years following the purchase of that restaurant, I turned that restaurant into the best restaurant in the world. and then I grew an entire company around it. And then I sold that company just a couple months before Covid, And, like many during Covid, retreated from the world for a measure of time and in that season had to decide what I wanted to do next. And sometimes I feel like the best way to decide where you want to go is to walk the path you’ve just been down.

Will Guidara 00:07:59  And so I wrote the book Unreasonable Hospitality, and now I do something very different for a living. The book was meant to help me decide what I wanted to do next, and it kind of became the thing that I went on to do, which is spending my work life trying to encourage as many people across disciplines to make the choice to be in the hospitality industry. Because I don’t care what you do for a living, you can make that choice simply through prioritizing people as much as you do product. And so you’re catching me at a really exciting season in life.

Eric Zimmer 00:08:34  I love that idea of everybody can be in hospitality because early on in the book you say talking about addressing questions you’ve spent your career asking. How do you make the people who work for you and the people you serve feel seen and valued? How do you give them a sense of belonging? How do you make them feel part of something bigger than themselves? How do you make them feel welcome. And I think for all of us, wherever we are, we can aim at those qualities with the people that are around us, whether that be our family or friends, the people we work with. If we have a big group of people around us, a small group, I think that idea of hospitality can run through everything we do. It becomes almost an ethos.

Will Guidara 00:09:17  Yeah. The US was a manufacturing economy. It is decidedly a service economy now. Yeah, I think three quarters of our GDP is driven by service industries, which means that it doesn’t matter what you do for a living. Let’s just start with work. You’re in the business of serving other people, and Now, whether or not you’re in the hospitality industry is solely based on. Well, the extent to which you work as hard to make them feel seen as you do in perfecting whatever service or product you’re selling them. And then in life, I mean, we should all be in the hospitality industry of life because I like to define the word often the word hospitality. And one of my favorite definitions is hospitality is being creative and intentional in pursuit of relationships.

Eric Zimmer 00:10:12  And wow, that’s a great line.

Will Guidara 00:10:15  And in a season where, gosh, there is so much division and people seem to be drifting further and further away from one another.

Will Guidara 00:10:23  I think the world would be a better place if we were all just a little bit more unreasonable in pursuit of those relationships.

Eric Zimmer 00:10:30  Yeah, you say in the book that the moment you start to pursue service through the lens of hospitality. You understand there’s nobility in it. And I just love that. I love that word in general nobility, because I think we can all act noble in our lives. You know, it’s not about kings. It’s about it’s about a state of being. But I think it’s a beautiful way of reframing serving others. Right. Because we could look at serving others as not good demeaning, which I didn’t have to do it, you know, but we all serve others. I mean, I whether we know it or not and whether we want to embrace it or not, and it’s far better to do it nobly and gracefully.

Will Guidara 00:11:09  I host a conference in New York City called the Welcome Conference, which has become, I’d imagine, the biggest hospitality conference in the country at this point.

Will Guidara 00:11:18  But years ago, perhaps in our first or second year, there was a guy who spoke. His name was Charles Mason. His family had for many, many years a restaurant in New York City called La Grenouille. It was this famous old school French fine dining restaurant, and in his talk, he acknowledged exactly that. That. I mean, when you’re growing up, no parent ever says, I really hope you’re a server one day, right? They always. You know, every parent, at least for a very long time. Like you want to be a doctor or a lawyer or a banker. And there’s almost this culture where we look down on people who give their life in pursuit of serving others. But the truly great among us are those that have the confidence to well, to serve and and don’t require the external validation of others to feel like they are the person they always wanted to be. But I also think that to really impact the world, leverage is one of the biggest things you need.

Will Guidara 00:12:22  And he he described it in this way, which I thought was beautiful and very easy to understand, that literally if you are trying to pull something. And if you are standing over something, trying to pull it up, you don’t actually have that much strength with which to do it. But if you get underneath that thing and you push it up, you can actually exert so much more force. I think there is nobility in service in answering that call to me to just show up for others instead of, well, only showing up for ourselves. And I think if you do it well with creativity, with grace, I think you can also make a really good living doing it.

Eric Zimmer 00:13:04  Yeah. There’s a line that gets used in the yoga meditation world a lot that has always rubbed me the wrong way. I understand what people mean by it, but they will often say, you know, let go of anything that isn’t serving you. Said all the time I get it like let go of the things in your life that are, that are problematic.

Eric Zimmer 00:13:25  But just the framing of it for me has always bothered me because I’ve always thought about like, whoa, hang on, shouldn’t I be putting at least as much focus on, like, what I’m serving? Yeah, well, I’m serving.

Will Guidara 00:13:36  You know, I talk often about self-care and its role in hospitality. I use the the metaphor of a water pitcher. If you’ve decided that you want to pursue a career in service and hospitality, regardless of industry, whether you’re selling cars or insurance or you’re a banker or whatever, you’re effectively constantly pouring water out of your pitcher into the glasses of others. And if you don’t pause every once in a while and refill your pitcher, you’re going to run out of water to pour very quickly. So I believe in all of that. And yet and never in a million years did I think this conversation would take me here, at least this quickly. I feel like some of the self-care industries with language like that. I think it’s just been manipulated to the point that people are using it in order to give themselves the grace to be selfish.

Will Guidara 00:14:36  That every single one of your relationships, they all better benefit you entirely. And if they don’t get rid of them. And honestly, that’s just not a world I want to live in. Like we’re creating fancy language that makes selfishness permissible, and I think it’s devastating.

Eric Zimmer 00:14:51  Yep. I just finished my first book, and I just turned it into the publisher a couple of weeks ago. And in it, I talk about this idea that there’s this phrase that’s always haunted me, and it’s that you’re the average of the five people you spend the most time around. And it haunts me because on one level, I think it’s true. Right. Like who I’m around influences a lot about me, but that assumes that the people I surround myself with are there as instruments to make me better versus relationships that I have. And so again, it’s another one of those self-help phrases that sort of makes sense. But when you when I examine it more closely, it troubles me a little bit.

Will Guidara 00:15:31  Yeah. Yeah. It’s also funny for me because I have a two year old and a four year old, and so I’m trying to figure out if they are 2/5 of who I am, then.

Eric Zimmer 00:15:45  They probably would be a good 2/5.

Will Guidara 00:15:49  By the way. I mean, you know what I will say, I have always brought a certain amount of levity to the way in which I. I try to show up in the world, but relearning how to look at life through the lens of a toddler, to appreciate so many of the things that we invariably begin to take for granted, is a pretty beautiful thing.

Eric Zimmer 00:16:14  I agree. My toddler is now 26 years old. Amazingly. but my friend and who’s the editor of this podcast, Chris, has a three year old. So I get to I get to re-experience some of it through him. And it is a beautiful thing. Something else that you say you learned, I believe, from Danny Meyer, although you can correct me if I’m wrong, was that you want to let your energy impact the people you’re talking to, as opposed to the other way around.

Will Guidara 00:16:58  Yeah, that was probably a mix of Danny Meyer, but also Randi Gerardi, who is my first boss  when I worked for Danny’s company, Randi went on to be the CEO of Shake Shack and is, in my view, one of the great leaders out there, full stop. And I’ve gotten to spend plenty of time with many of them, and he still sits very close to the top of that list. Randy was always just one of these guys that was unabashed in bringing all of his passion and enthusiasm to the team every single day. I, I think there’s this thing in both work and in life, honestly, where there’s a certain amount of us that will never cease being our high school selves. And in high school, you want to be cool. And the people that are celebrated for being the coolest ones are generally those that don’t try too hard, right? Like when I was in school, the ones that tried too hard, they were called nerds. The ones that were cool were the ones that like, were a bit more laissez faire about everything. And and it’s sad. And I think this is actually changing a bit generationally.

Will Guidara 00:18:08  But gosh, I want to celebrate the people that do try hard. I want to celebrate the people that are passionate And it takes an amazing amount of confidence and self-assuredness to just allow yourself to wear every ounce of your passion, to bring all of your energy to the table every single day. And when you’re able to do that, well, you can you can infect everyone around you with that passion. Public speaking is a big part of being a great leader. And yes, we should inspire people through our actions. But words also do a lot of the heavy lifting and restaurants. We have this meeting we call premium. We do it every single day, right before service with our entire team, before we unlock the doors. And that’s an opportunity to inspire, to get people fired up, to invigorate them. And too many people gauge what they give to that meeting based on what they are receiving from their people in that meeting, as opposed to recognizing no. My role is to energize them with my passion, not to become less energized because I’m not feeling as much passion in return.

Eric Zimmer 00:19:17  Yeah, well, I think that that goes for that sort of situation and lots of things in life in general, which is where how we treat somebody is tied to how they treat us. And I’m not saying that we should take this to some. Like I was going to use the word unreasonable, but you’re the wrong guy to use the word unreasonable with not not to take it to the point where, like, you know, we’re a doormat to people or we’re in abusive relationships. But I think there’s something to be said for here’s who I want to be. And this gets back to your dad and intention. This is the person I want to be, regardless of what I met with.

Will Guidara 00:20:02  Yeah. I mean, I’ll tell you this. And this is definitively one that I learned from Danny Meyer, one of my favorites of his isms. And Danny was a master of isms. These like little ways that he articulated the things that mattered to him, and in doing so, not only made them easier for us to communicate to one another, but in creating an ism around a core value or a tenant of his belief system.

Will Guidara 00:20:29  It was a meta signal to everyone that that was something that mattered to the culture at large. One of them was the charitable assumption, which is a fun way to say give people the benefit of the doubt. Here’s the thing, and I’ll use a restaurant metaphor for obvious reasons. If someone comes into the restaurant and they’re just acting like a jerk, you’re waiting on someone and they’re acting like a jerk. It happens, obviously. It’s completely natural, profoundly human, to decide that that person no longer deserves your most gracious Hospitality. The charitable assumption rather, though, would have you think this instead. Maybe that person is acting like a jerk because, gosh. On their way to the restaurant, they found out they just lost a loved one, or they learned that their spouse was cheating on them or some other thing like that. Maybe this person that’s acting like a jerk actually needs our love more than anyone else in the room. Now, sometimes the person was just a jerk. Right. But the idea is, my dad always says, ask yourself what right looks like, and then just do that.

Will Guidara 00:21:44  I’d always rather on the side of assuming the best than someone, and be proven wrong, than to assume the worst in them and be proven wrong.

Eric Zimmer 00:21:52  Agree 100%. There’s a story from a book. Maybe you’ve read it. Maybe you haven’t. The seven Habits of Highly Effective People and Covey tells this story of being on a New York subway car. And there are a couple of kids running just wild through the car. They’re kind of like the worst example of what a two and a five year old would be. And he’s getting frustrated with this dad who’s just sitting there, and he can tell that everybody on the car is frustrated and upset. And finally, it just gets to a point where he’s like, sir, I and I hate to I to bother you, but, you know, your children are kind of running wild. Maybe you could try and, you know, bring them in a little bit. And the guy looks up at him really dazed and says, oh, I guess they don’t know how to behave.

Eric Zimmer 00:22:39  Neither do I. We just left the hospital and their mother died. Oh, and in that moment, I mean, he tells it as a story of how quickly your paradigm or perspective can change. Because in that you instantly no longer is he a bad dad. You just want to help this guy. Yeah, but but that’s an example of the of the charitable assumption. Yeah. And I love what you said about. I’d rather think the best of somebody and be wrong, because I always think that if you think the best of people and you’re wrong, as long as you’re not getting horribly taken advantage of. No huge loss. But you begin to consistently be suspicious of people. There’s a huge loss, and that loss is to your own heart.

Will Guidara 00:23:25  Well, not only to your own heart, and obviously not only to just how you’re impacting people in an unnecessarily negative way, but the implications are almost endless. It holds back our creative output. It holds back the the flow of beautiful ideas that come into the world.

Will Guidara 00:23:43  I was doing a talk not too long ago, and we were talking about some of the stuff we used to do for people, and someone said, didn’t anyone try to take advantage of you when you were doing the stuff though? and yeah, of course they did. But gosh, if you limit what you’re willing to give to the world Old out of a fear that a few people are going to take advantage of your generosity. Like what a lose lose to let a couple bad apples ruin it, not only for everyone else, but also for you, in the same way that I’d rather assume the best in people and be proven wrong. I’d rather give a lot constantly, and be taken advantage of once in a while, than to never give it all and never run the risk of being taken advantage of.

Eric Zimmer 00:24:25  I think this would be a good moment to pivot to the title of the book, which is Unreasonable Hospitality. So I think up till now we’ve been talking about hospitality as a way of being in the world and of relating to other people, but you’ve tacked the word unreasonable in front of it.

Eric Zimmer 00:24:43  Talk to me about what that means.

Will Guidara 00:24:45  It really became my call to arms early in the evolution of the restaurant, as I endeavored to to take it to the top. I mean, here’s the thing. You look across disciplines, the people that are the most successful in every single one of those did so by being unreasonable, by being willing to do whatever it took to bring the most fully realized version of their product or craft or service to life. You think about everyone from Steve Jobs to Walt Disney to athletes like Michael Jordan. I mean, like, they’re unreasonable. They’re gonna do whatever it takes. That’s all I’m saying here. I’m just redirecting it towards how we make people feel. My favorite quote about hospitality. Most people at this point have heard it is by Maya Angelou. She said people will forget what you say. They will forget what you do, but they will never forget how you made them feel. Unreasonable hospitality is just being relentlessly intentional and creative and willing to do whatever it takes into those little moments.

Will Guidara 00:25:53  The moments that sit in the in-between, the moments surrounding not what you’re serving someone, but how you’re serving it to them. The the opportunity is to create a genuine and meaningful connection with the people that work with you and the people that you are collectively serving. And I think the big paradigm shift of unreasonable hospitality is it’s not just about being really nice. It’s about recognizing that to achieve any significant level of success, you need to develop practices and systems and a very thoughtfully considered approach. And the same is true when it comes to hospitality, that you can systemize graciousness through creating the right framework and the right culture, and making gestures of hospitality as easy as humanly possible for the people on your team to deploy. And if you approach all of those things as unreasonably as humanly possible, What you have the capacity to do is nothing short of extraordinary.

Eric Zimmer 00:26:58  Give us some examples of some of the things that you guys did at the restaurant that came out of this unreasonable hospitality mindset.

Will Guidara 00:27:09  There’s a position that I added to the restaurant that has certainly received the most fanfare, for lack of a better word, and is one of the stories in the book that people have resonated with the most, to the point where I’ve now seen this same position added to NFL teams and hospital systems and retirement homes and like multinational banks.

Will Guidara 00:27:33  The position is called the Dreamweaver and named after the iconic song by Gary Wright, which has always been one I’ve loved. And this was a position out of the team who had no operational responsibilities. They had nothing that they were actually charged with doing to power the service or the product or anything like that. They were just there, serving as a resource to help everyone else on the team bring crazy ideas and gestures of hospitality to life. And so they were there every single night with us just as a resource. And the stuff that we did with that person, it was it was wild. You know, little things that cost a little bit of money. Talking about Danny Meyer, Shake Shack was right in the park and so could be one of our servers overhearing one of the tables talking about as they were consuming like a caviar course that they smelled Shake Shack on the way into the restaurant and they couldn’t stop craving it. Easy enough. The Dream Weaver runs across the street to Shake Shack, gets a shack burger, and then as their pre entry before whatever their 30 day dry aged ribeye, we serve them a little slice of a shack burger.

Eric Zimmer 00:28:47  You tell a great story about how a guest mentioned mention coming to New York and, you know, hitting all the big restaurants they wanted to hit. But the only thing they didn’t get was a New York hot dog. Yes. And what you do is you run out and get him a hot dog. But my favorite part of that story is you bring it into the kitchen and trying to get this Michelin award chef to plate up a hot dog in an elegant way.

Will Guidara 00:29:12  Well, by the way, like you talk about how hospitality and excellence are not friends. And in the beginning of our conversation, you referenced the inherent tension between them. And that moment is a beautiful illustration of that tension. On one side, a chef who has spent his entire life trying to be celebrated for being the best chef that he possibly can be. And then on the other side, me just trying to do the right thing to make these people happy. Those are not friends. Always, right? It takes someone recognizing that the thing they’re trying to do is just a little bit less important than the other thing in that moment.

Will Guidara 00:29:50  And yeah, I mean, you know, we spend weeks, if not months conceiving of every single dish we serve days, if not weeks, prepping every ingredient that goes on to that plate. Years and years training every single one of the people that is touching every one of those ingredients as it gets cooked and sent down the line before it finally hits that plate and gets walked by. Someone who has spent years learning how to be the best dining room professional they can be, and then put in front of you on the table and explained in the most elegant way possible. And then right before that, we serve you a dirty water dog again. If you don’t have the right amount of confidence or the right perspective to understand what actually matters in those moments feel very demeaning. If you do, though, it’s unbelievably exciting because when you can create the kind of experience that is truly specific to the person you’re serving it to show that you care enough to listen, and then to do something with what you hear, illustrate that the experiences that are one size fits one where you are willing to bend your own rules solely in pursuit of making that person happy.

Will Guidara 00:30:59  Well, that is much more satisfying and definitively much more noble than creating a plate of food that looks pretty.

Eric Zimmer 00:31:18  One of the books that I’ve spent the most time with in my entire life is the Dao de Ching. It’s an ancient Chinese manual for living well that somehow also reads like poetry. Here’s an example of one verse that I come back to over and over through the years. If you look to others for happiness, you will never be happy. If your well-being depends on money. You will never be content. That kind of simple truth doesn’t just sound good. It actually changes how you live. If you let it. It’s simple, it’s direct, and it hits me harder every year. If you’ve ever been curious about the Dow, or just want some ancient wisdom that actually works in real life, I’ve got something special. I teamed up with Rebind to create an interactive edition of the Dow. I handpicked 40 core verses, translated them into plain, relatable language, and built them into a guide where you can ask questions and get my take in real time.

Eric Zimmer 00:32:17  It’s like having a conversation not just with the Dow, but with me too. You can grab it right now at oneyoufeed.net/tao. Now, if you’re looking for a little more clarity, calm or direction, I’d love to meet you there. You were just talking about sort of navigating a partnership between you and the chef who ran the restaurant, and you say in the book something about how to proceed in pursuit of a good partnership. And I just love this idea, and it’s to decide that whoever cares more about the issue can have their way. Nothing solves every problem, but that’s a really good way to think about something like who cares more? And we get locked into debates and discussions about things that maybe we don’t care very much about, but the other person really does.

Will Guidara 00:33:13  Yeah, we had all these different ways that we developed to navigate through moments of tension. I think it’s just important. Right. Like, here’s the reality. If you work alongside a group of like minded people who are as passionate as you are and wanting to be the best.

Will Guidara 00:33:32  That is a very, very special thing. It does not happen all too often and and therefore it’s something to celebrate, but also when it is the case there will be tension because when passionate people agree on a destination, they are invariably going to disagree on the right way to get there. You have to look at it and have it as something that you celebrate, because the tension implies that everyone just cares. But the more intentional you are in navigating through it, the better. Because I think a lot of people react to moments of tension in one of two ways. They either back away from it because it’s uncomfortable and they want nothing to do with it, or they just try to bulldoze their way through it and get the other person to agree with them. And each of those approaches is a waste, because if you can thoughtfully navigate through a moment of tension with anyone in your life, it will of course bring you closer to them. But together you can identify what is the best next step to take.

Will Guidara 00:34:34  And so, in not just that relationship and in so many of our relationships and work. We had hacks. One. If you and I disagreed on something, we couldn’t get through it. Either of us could at any point just say, hey, time out switch. Which meant I had to now start arguing for the thing you wanted, and you had to start arguing for the thing I wanted. It’s a funny thing about human beings. More often than not, we just want to be right. And the moment you start arguing for the thing you were just arguing against, now you want that thing to win. And it’s actually a beautiful shortcut to empathy, because you work more to more deeply understand the other person’s perspective. Sometimes that wouldn’t work, though, and in another one we call timeout and say third option, which meant if you want A and I want B, and neither of us can convince the other, maybe it’s because neither idea is good enough, and maybe it’s time for us to start working together to identify a third approach that’s better than either of the first two.

Will Guidara 00:35:32  But sometimes when you can’t get somewhere through a logical path of reasoning, then you just need to say, hey, who cares more? And maybe I should just let them have their way. And we used to say, I mean the words, this is important to me. We’re we’re sacred. But there is the side note, which is if you choose to do that, you cannot play that card too often.

Eric Zimmer 00:35:57  Right. Throughout the book, you talk a lot about the systems that you put in place to ensure both hospitality and excellence. And I was blown away by so many of these. Like the water thing. Tell us about the water. As somebody who really is thirsty all the time, I love this one.

Will Guidara 00:36:20  I mean, I just I love the intellectual challenge of trying to make every little thing you do just a little bit better. My dad also used to say to me when I was a kid, keep your eyes peeled. And what? What he meant when he said that was.

Will Guidara 00:36:36  If your eyes are open wide enough, you can really find inspiration everywhere, oftentimes in the most unlikely of places. And so yeah. Is that a baseball game? And I’m watching the, the catcher, sign to the pitcher and watching the pitcher shake his hand. The catcher shakes his head and the the catcher does another one. I’m like, gosh, sign language. It is such a remarkably effective thing. And I was like, I wonder if we can bring sign language into the restaurant. And so I started just studying the experience to try to identify where it could exist and have the most impact. And there’s two things. One, economy of time and economy of movement are both really important things to think about when you’re trying to make any experience better. Economy of time. Because invariably in a fine dining restaurant, there’s all these different things you want to do for the guest, and you want to squeeze as many little things as you can into the experience. But if the experience drags on too long, it’s just ruined economy of movement because you’re trying to create the serene, peaceful environment.

Will Guidara 00:37:43  And yet, in a fine dining restaurant, there’s a lot of people that work there. And if you’re not very intentional in how you’re moving them through the room to do all the thousands of little things that we do for people when they’re in our dining rooms, it can feel very chaotic. And so in water service, I found an opportunity to improve it both through the use of sign language. And so anyone who’s ever been to a restaurant knows that at the beginning of the meal, a server will come up to you and say, would you like Stillwater or sparkling water? Or would you prefer tap water? However, the restaurant has trained them to say that, and then that person needs to go and either themselves get the water or in a slightly nicer restaurant, find their busboy or their bus girl and communicate to them what the water is that they’re meant to give. It’s just a lot of unnecessary movement and a lot of wasted time. And so we just had sign language that if I’m talking to you, the moment I get your order, I’m signing behind my back to the busboy who’s across the room watching me because they knew I was about to go create your table.

Will Guidara 00:38:47  And I don’t know actually how to explain this by words right now, but like, if I move my fingers like this, kind of like dancing my fingers up and down and then sparkling water, if I went like this, it was ice water. And if I went like this, it was bottled Stillwater. And it almost was like a magic trick where I could actually still be talking to you. Right? And the person came over and started pouring the water that you had ordered from me. And these little moments, you know, Penn and Teller, teller has a quote. Sometimes magic is just being willing to invest more energy into an idea than anyone would reasonably expect. These little moments, These things, these systems that you can come up with that not only make things more perfect, but make things a little bit more magical. Not only do they feel good for the person on the receiving end, but they are so fun to conceive. I was talking to a friend of mine who’s actually a magician, and he was talking to me about this.

Will Guidara 00:39:47  He was brought in by a movie producer to train an actor, a famous actor who was about to take a role in a movie where he needed to know magic. And so this guy was brought in to spend an entire day with this actor teaching him magic. And they were finally done. And it was him and the producer and his assistant and the actor in the living room of the producer’s house. And they were done. And the producer’s like, come on, one more, one more. Give us your best trick. And he’s like, well, I kind of I kind of just did give you my best trick. He’s like, no, come on, you gotta have something else. And he’s like, all right, do you have a backyard? And the guy’s like, yeah, yeah. So they go into the backyard and he says to the actor, he’s like, all right, just look around the backyard and just put your hand in a direction. And now say a card. 234567, eight of jacks, clubs, spades or clubs? Spades, diamonds, hearts.

Will Guidara 00:40:44  They walk over there and then the guy takes out of his bag a shovel and he gives it to the actor. He goes, all right, dig. And the guy digs. And the card that he said is buried in the ground right there. And it’s this wild moment of magic like, oh my gosh, maybe magic is real. How the literal heck did this guy do it? But he’s not there just to do magic tricks. He’s there to teach him magic. So then he pulls up a video. The night before, he was relatively certain he’d get to the end of the day and the producer would say, give us one more trick the night before he went there and in a clock format so he could very easily in his head, remember where he had buried every card, buried all 52 cards in the ground, and remembered where each one was. He used some, like mine, like markers in the yard. So no matter what, where the guy pointed and what card, he said, the guy could massage it to get to exactly where he wanted to be.

Will Guidara 00:41:41  That is a moment that you’ll never forget. And it wasn’t hard. Yeah, it just required trying harder. And I think that’s just a beautiful thing. And I don’t know, so many people do things that are so unbelievably noble and so impactful. And if you do one of those things and you’re not working hard to imbue your approach to it with a bit of magic, I just think it’s a waste.

Eric Zimmer 00:42:07  That is such a great story.

Will Guidara 00:42:09  It’s fun.

Eric Zimmer 00:42:09  Yeah. And now I’m wondering how much magic can you learn in a day? Because I’d love to. I mean, if it’s only going to take a day of investment to.

Speaker 4 00:42:17  Be able to build you to be able to do some magic.

Eric Zimmer 00:42:20  I might sign up. I just assumed to be able to do any kind of reasonable magic was going to take a long time.

Will Guidara 00:42:26  No. By the way, by the way, there’s there’s a company called theory 11, and if you go onto their website, you can learn magic and you can learn the kind of things that you can do at a party that just they’re not only fun to do, but if you’re the kind of person that loves bringing other people joy, I just think magic is one of the most beautiful ways to do it.

Speaker 4 00:42:45  All right, theory 11.

Eric Zimmer 00:42:46  I’m sold. What would you say is the best example of hospitality that you have received? That really kind of blew your mind?

Will Guidara 00:42:55  Man, I mean, that’s a hard one, especially since I put out the book.

Eric Zimmer 00:43:00  People just go out of their way to blow your mind.

Will Guidara 00:43:03  It’s always the case. Restaurateurs love serving other restaurateurs. because they know. We know that those people will appreciate the energy you invested into making the experience special more than perhaps other people will. And now, with the book, it’s just really anyone who’s passionate about hospitality. So I can’t say the best, but I’ll share one that happened recently, which I think underlines a pretty beautiful idea. I was in Palm Beach with my wife and my then three year old daughter, and we were staying at one hotel, but, my wife is a pastry chef. She has a chain of bakeries called Milk Bar. And so we both love good dessert. And there’s a hotel in Palm Beach called The Breakers, which is celebrated for its key lime pie recipe, which hasn’t changed in 80 years.

Will Guidara 00:43:57  And it’s a secret recipe. And so we went. We left the hotel we were staying at and with our daughter, drove to that hotel for dinner to have the key lime pie. now the breakers, if anyone’s not familiar with it, it looks like a Disney castle a little bit from the outside. It’s big over the top. Gorgeous. And as we pull up in the car, my daughter Frankie says, daddy, is that Elsa’s house? Referencing Elsa from the movie frozen. And I, in a in a moment of poor judgment, said, yeah, babe, we’re going to Elsa’s house right now thinking that, okay, that’s the end of this interaction. And it was for a moment. But then we get out of the car and we walk into the hotel. She’s like, well, let’s go meet Elsa. Like, I’m not going to Elsa’s house without meeting Elsa. And I was like, oh. And so we go to the restaurant and I cheat ahead with the maitre d who was seating us.

Will Guidara 00:44:53  So my daughter and my wife were a few steps behind. I was like, dude, I need a little help here in 30 minutes. Can you just come back to the table and say to my daughter that you checked, but Elsa is actually away for a couple days, and she’s going to miss Frankie, but she’s so excited she’s here, and you just want to send her Elsa’s regards. He’s like, totally, dude, I got you. He does come back 30 minutes later and he does say that. But in addition, he. They must have had this stuff at the gift shop or something. He had a little, like, plastic pearl necklace and a plastic pearl bracelet and a little tiara. And he went over and gave my daughter all these things, from Elsa to Frankie, to just welcome her to her house and say how sorry she was to have missed her. I’ve been upgraded to some amazing hotel rooms, and I’ve been left some amazing bottles of wine, and I’ve been given some very, very thoughtful gifts.

Will Guidara 00:45:49  But that one will always sit close to the top. And the reason for that is, sometimes the best way to love on someone is to love on the people they love. And they made the most important person in my life feel unbelievably good, which, well, that’s the fastest way to my heart.

Eric Zimmer 00:46:09  That’s a wonderful story, and I love that. What? The line you just said, which is sometimes, you know, the best thing you can do is love on the people that someone loves. Because you’re right. That is very profound. The example that came to mind when you just said that was thinking about nurses. My mom has been in and out of hospitals a lot over the last decade, and there are some nurses that go just a little bit beyond. They’re not unreasonable. They’re not giving her princess necklaces. They’re just being a little bit more kind. But it it feels so important in those moments in a hospital like that with a the mother who’s not doing well, there’s so much that’s out of your control and you’re scared.

Eric Zimmer 00:47:00  They’re scared, everyone’s scared. And that that kindness just comes shining through. And I just, I as I think about that, them being kind to my mom is far better than anything they could do to me. For me, in that, in that moment. Right.

Will Guidara 00:47:13  I’m sorry that you’re going through that or that she is as well.

Eric Zimmer 00:47:16  Well, she’s doing okay right now. She’s she’s been, Well, I’m not going to jinx it and say she’s been hospital free for x amount of time. We’ll just leave it at. She’s doing all right for the moment. I’m going to see her in. She used to live in Columbus, but we moved her to Denver recently where my sister is, and I’m going to see her on Friday.

Will Guidara 00:47:34  So amazing. Now, I think the other version of of this is there’s been more than a few times where I will be someone, somewhere with my wife or my dad or something, and someone is trying so hard to impress me that the 3 or 4 of us will be standing around, and that person is only looking at me and only talking to me, and it completely ignoring the people that I really care about.

Will Guidara 00:48:00  And that is the opposite of the right way to impress me. Yeah, right. And then I’ve been with other people who I think they might be trying to impress me, but they basically ignore me and focus only on my dad or my wife. And that is the best way to impress me. Yeah. You know, like, I just think we’re we’re uncreative sometimes. And how we pursue someone because we don’t recognize that. Just think about the things they care about and pursue those things instead.

Eric Zimmer 00:48:33  I want to talk a little bit about managing people, because I think that the lessons that go into managing people that work for you are lessons that can be applicable in any area with people. And there was something that you said, and I think this is you got to be in our relationships. Careful with this. But you say that praise is affirmation, but criticism is investment in the workplace. What do you mean by that?

Will Guidara 00:49:00  By the way, I think that’s true in life as well.  It’s just there’s different rules that apply to it. I think that we’re in a season where so many companies are so focused on praise and ways that they haven’t been before, and gosh, that’s a beautiful thing. I think for a long time it was not nearly as significant a part of corporate culture as it needs to be. When you set impossibly high expectations, when you have your team working incredibly hard to achieve them and they do something well, you better be there to affirm them and to celebrate them, because people crave affirmation and we deserve it when we work hard and it’s just the right thing to do. And yet, I think in many cases, companies have become so focused on praise that they have lost focus on on how powerful and beautiful criticism is. Because yes, if praise is affirmation, criticism is investment. And I don’t think there are many things you can do that are more generous than being willing to step outside of your comfort zone for long enough to invest in someone else’s growth. Now it’s only an investment if it’s approached thoughtfully.

Will Guidara 00:50:16  And I have rules of criticism, and these are those that exist in the workplace and criticize in private, never in public. Like any message, it’s one you’re hoping they’re going to receive. The moment you criticize them in public. It makes them feel shameful, which puts up a wall and they’re no longer listening. Criticize the behavior, not the person. We conflate a behavior with someone’s entire identity too often in how we criticize them. And if someone is doing something wrong, we talk to them as if they’re a bad person when they’re not. They’re just doing this one thing wrong. Just talk about that. Yeah. to criticize Says consistently in that some people only criticize others when they’re in the mood to, or when they have the energy to. And what that does is sends very unclear signals about what right looks like. Because I could be doing something today and no one talks to me about it. I do the same thing tomorrow and now suddenly I’m in the wrong. And that’s confusing. And to be unclear is to be unkind.

Will Guidara 00:51:22  And there’s a bunch more of them. And. But the one that I think is very important. Oh, actually, I do like this one. Criticize without sarcasm. I think it’s what a lot of insecure people do in moments where they’re having to hold someone accountable is they they’re sarcastic about it, about it. They think if they turn it into a joke, it’ll be easier to receive. But you should never joke about something as beautiful as investing in someone else’s growth. That makes both people look bad. But the last rule circles back to where this started, which is if there is someone who works for you, you better be praising them more than you’re criticizing them. Because if you’re not, it means one of two things is true. You are just so focused on catching people doing things wrong that you are not focused enough on catching them doing things right, or that person shouldn’t work for you anymore, and you’re at fault for allowing them to still have their job. Now in life, the rules change and a lot of them are still true.

Will Guidara 00:52:26  But in life you also need to receive an invitation. Like if someone works for me, it’s part of my job to hold them accountable to a standard that I have set and they have chosen to work for me, ideally because they want to grow within my organization or they think they can learn something from me and I’m there to usher their growth. That is not the case in life. In life, I am not there to hold other people accountable, unless I’ve been invited to play a role in making them a better version of themselves. And I think that’s one of the most beautiful parts of mentorship, intentionally picking the people who you would love to see invest in your growth.

Eric Zimmer 00:53:09  All right. We’re nearly done. Is there anything you would like to talk about that we haven’t? That’s, like exciting in your life or ideas that are new to you, that you haven’t put in a book that are, you know, lighting you up?

Will Guidara 00:53:20  I mean, something that I, I’m having a lot of fun with this one thing right now, a buddy of mine.

Will Guidara 00:53:26  His name is Aaron Routier, and he lives here in Nashville, and he’s a Grammy Award winning songwriter, and he’s written music for everyone from Lady Gaga to a bunch of, like, really? I think he has like two number one hits on the radio right now, and I’ve known him for years. And about a month or two ago he invited me over to his his house. He’s like, hey, let’s spend an hour and write a song together. And I went and wrote a song with him. I believe one of the things I talk about often is how there’s a sacredness to the table. It’s one of the few remaining places where people will genuinely come together and put their phones away and lean across the table and connect, and we need more of these things that create conditions for connection. But for now, let’s protect the table at all costs, because it’s where a lot of beautiful things can come to exist. And we wrote this beautiful song called That Table and it ended up getting cut.

Will Guidara 00:54:26  I got my first cut as a songwriter within a few months of being in Nashville, and it’s coming out next month by this unbelievable band called The Lone Bellow. I bring it up for three reasons one, I’m just really excited about it. It’s fun for me too. I really do believe in talking about the power of community and what can happen when you gather together awesome people around the table and and choose to put the world on pause for a little bit. But three what it actually did for me I was not expecting in in farming, you know, you’ll hear often about crop rotation, which is certain crops deplete the soil of certain things. And so if you’re growing soybeans in a field for a measure of time, you need to plant something else in that field for a while in order to restore the nutrients required to grow the soybeans again. And I found that to be the case so powerfully with me when I invested even an hour of my life in a creative pursuit that was different from the one that I normally do.

Will Guidara 00:55:31  Yeah, right now I spend my life writing about and talking about hospitality, and I do that with, with television, with the bear, and I do it with my book and with my newsletter. But spending an hour doing something with no ambition to, like, win a Grammy or something. Actually made me feel more creative in pursuit of the things that I actually do for a living. And gosh, I just would inspire everyone to take a little time and invest it in a creative pursuit that they’re not trying to turn into a career, because I think it will make you better at the thing that you do.

Eric Zimmer 00:56:07  Yeah, I’m an unabashed fan of of that idea, and that’s got to be one of the most Nashville stories that’s ever been told. You just show up in Nashville and the next thing you know, you’re writing a song. I mean is very Nashville. And interestingly, I just I do these episodes that I give to to supporters of the show called a teaching a song and a poem where I, where I talk about I pick a song I love, a poem I love, and something I want to talk to the audience about.

Eric Zimmer 00:56:36  And the one I just did. I used a quote from the, Jeff Tweedy, who’s maybe you might know. Wilco. Their music features in the bare 100%.

Will Guidara 00:56:47  Yeah.

Eric Zimmer 00:56:47  Anyway, he has a book called How to Write One Song. And I used to be a songwriter about before I started this podcast. I was a I was a songwriter, not a not a not a successful one, but I wrote songs and I loved it. And over the last ten years or so, what I’ve done is I still make I still write music. All the all the instrumental breaks in the show are all Chris, my, my editor and my friend and I. So I still make music, but I haven’t written a song song. And I just recently was like, all right, I’m going to write a song again. And so I pulled the tweedy book off the shelf about how to write one song. Yeah. And so your story further feeds that sort of inspiration to do it. And we had an episode recently with the poet and author Maggie Smith, where we talk a lot about creativity in that way and just how wonderful it is to try and make things.

Eric Zimmer 00:57:43  And I love what you said with no reason. Yes, like I’m not writing a song so it will do anything. It’s not going to do anything. Maybe Chris will hear it. Maybe my partner Ginny will hear it, but it’s the act of it.

Will Guidara 00:57:58  But here’s the thing. It will do something. It’ll make your next podcast interview better. Yes, yes, it’ll make you better. And by definition, it will more positively impact the things that you are trying to do in the impact you’re leaving in the world. And I think that sometimes we try too hard to measure the ROI of every little thing we do, without understanding that we need to measure the ROI in, in.

Eric Zimmer 00:58:23  Holistic terms.

Will Guidara 00:58:24  And holistic terms. Yeah, yeah. And you know what? The other thing that I’m really excited about is when I worked on the book, as I’m sure you felt this, actually, you develop a practice of writing, right? Yeah. And you, you figure out what is the rhythm that works for you, and you sit down and you do it.

Will Guidara 00:58:41  And then the book was done, and it felt almost sacrilegious to stop doing that, because practices are really hard to start again once you stop doing them.

Eric Zimmer 00:58:52  Yes.

Will Guidara 00:58:53  And so the way I’ve done that is I now have a newsletter that I put out every two weeks. It’s called premium. It’s kind of like what I would be saying to my entire team on a nightly basis if I still had the restaurant, and it’s just something I love doing, and it’s one of the things I’m most proud of right now. And so anyone listening, check it out. You can sign up at Unreasonable Hospitality. Com.

Eric Zimmer 00:59:13  Yeah, I know exactly what you mean. Writing the book taught me something about my ability to create that I didn’t know before I did it. Yeah. Well, I think that is a great place to wrap up. Will, I’ve really enjoyed talking with you. The book was outstanding. I think even people who were not in hospitality would get a lot out of reading it. I know I did, and thank you so much for spending time with us.

Will Guidara 00:59:37  Thank you so much, man.

Chris Forbes 00:59:39  If you’re enjoying the podcast, check out our weekly Bit of Wisdom newsletter. Every Wednesday, we send a short email with practical insights, reflections and takeaways, often featuring past guests. It’s a great way to stay inspired and support the show. Sign up at onefeed.net/newsletter.

Eric Zimmer 00:59:59  Thank you so much for listening to the show. If you found this conversation helpful, inspiring, or thought provoking, I’d love for you to share it with a friend. Sharing from one person to another is the lifeblood of what we do. We don’t have a big budget, and I’m certainly not a celebrity. But we have something even better. And that’s you just hit the share button on your podcast app, or send a quick text with the episode link to someone who might enjoy it. Your support means the world, and together we can spread wisdom one episode at a time. Thank you for being part of the one You Feed community.

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